We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
<p>We are looking for an experienced ERP (Syteline) Systems Developer to join our client in the manufacturing space. In this role, you will be responsible for maintaining and enhancing the Infor CloudSuite Industrial system while ensuring it aligns with business objectives. You will collaborate with cross-functional teams to design, develop, and implement technical solutions that optimize system performance and support organizational goals. This role can sit fully remote with travel around 25% of the time (primarily on the East Coast)</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement solutions within the Infor CloudSuite Industrial system, including configurations, reporting, integrations, and security protocols.</p><p>• Analyze business requirements to design system solutions that meet performance, security, and functionality needs.</p><p>• Participate in design reviews and ensure solutions are developed according to specifications.</p><p>• Conduct thorough testing, including unit, system, integration, and user acceptance tests, to ensure quality and compliance.</p><p>• Create deployment packages and manage the rollout of solutions to target environments, adhering to segregation of duties.</p><p>• Provide Tier 3 support for system-related issues, troubleshooting complex problems and maintaining optimal system performance.</p><p>• Deliver training, user guides, and documentation to ensure proper usage and understanding of system functionalities.</p><p>• Perform regular system updates, patches, and monitoring to maintain data integrity and reliability.</p><p>• Collaborate across teams to identify and implement continuous improvement opportunities, such as system optimizations and process enhancements.</p><p>• Travel to company sites as required to support system implementations and provide on-site assistance.</p>
We are looking for an experienced ERP Integration Manager to lead a long-term contract position in Boston, Massachusetts. This role involves overseeing the integration of advanced tools into existing systems, ensuring seamless functionality and stakeholder alignment. The ideal candidate will possess strong organizational skills, technical fluency, and the ability to bridge communication between technical teams and product stakeholders.<br><br>Responsibilities:<br>• Manage the year-long integration of IntroHive into Microsoft Dynamics CRM, ensuring the tool interacts effectively with Outlook and supports client behavior analysis.<br>• Collaborate closely with global teams to replace legacy systems, rolling out the new tool to senior-level stakeholders.<br>• Facilitate communication between technical teams and product stakeholders, translating system requirements into actionable insights.<br>• Organize and document technical processes, creating detailed notes and presentations for stakeholder alignment.<br>• Lead stakeholder engagement efforts, maintaining alignment across product, data, and IT teams.<br>• Oversee data mapping, process flows, and system enrichment to ensure the seamless functionality of digital tools.<br>• Monitor and analyze data ingestion and reporting metrics, ensuring operational dashboards meet business needs.<br>• Support change management initiatives, working with cross-functional teams to enable smooth transitions.<br>• Develop Tableau dashboards and other reporting tools to present actionable insights.<br>• Coordinate stakeholder communications, ensuring clear updates and alignment throughout the project lifecycle.
