<p>Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the Customer Care Team at the Walpole location</li><li>Handle multi-line phone systems, process orders, and address customer inquiries</li><li>Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training</li><li>Design and deliver initial and annual refresher training for Customer Care Representatives</li><li>Proactively research and develop new account opportunities</li><li>Partner with E-Commerce management on new business initiatives</li><li>Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits</li><li>Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business</li><li>Promote and sell company products with deep knowledge and enthusiasm</li><li>Respond to customer requests, quotations, and complaints promptly and professionally</li><li>Provide thorough follow-up to uncover and secure future business opportunities</li><li>Maintain accurate client accounts and data records</li><li>Utilize ERP systems and business tools to implement process improvements and best practices</li></ul><p><br></p>
<p>Our client one of the oldest Credit Unions in the area is looking to add a new Business Development Officer to their team. As a Business Development Officer, you will play a key role in growing and retaining business banking deposit relationships and commercial lending portfolios. You’ll identify and convert new business opportunities, build strong relationships with local businesses, and serve as a trusted financial advisor—delivering solutions that help our members and strengthen our community.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Develop and implement strategic plans for business deposit growth and market expansion.</li><li>Identify, pursue, and convert new business members through networking, outreach, and partnerships.</li><li>Actively cross-sell business banking products (deposits, merchant services, treasury management, commercial loans).</li><li>Manage a pipeline of prospective clients; provide ongoing relationship management for existing members.</li><li>Collaborate with retail banking and other departments to ensure a holistic relationship banking experience.</li><li>Handle commercial lending needs, ensuring efficient processing and follow-up.</li><li>Represent the Credit Union at business events, community activities, and network with local professionals.</li><li>Maintain up-to-date expertise on business banking products, market conditions, and emerging technologies.</li><li>Track and report on individual performance and market trends, ensuring alignment with departmental goals.</li></ul>
<p>A growing organization is seeking an experienced Human Resources Generalist to oversee all aspects of employee lifecycle management and support HR operations. This role is hands-on and collaborative across departments, providing broad exposure to a variety of HR functions in a dynamic environment.</p><p>Responsibilities Include:</p><ul><li>Manage end-to-end staffing processes, including job postings, interviews, hiring, onboarding, and offboarding for both employees and interns.</li><li>Issue, track, and maintain company technology/equipment and collaborate with IT on system needs.</li><li>Draft and maintain job descriptions, offer/termination letters, and document meetings with HR elements.</li><li>Ensure all job descriptions and HR practices remain up to date and compliant with applicable regulations.</li><li>Oversee employee benefits enrollment and answer benefit-related inquiries.</li><li>Administer bi-weekly payroll processes, including PTO, bonuses, retroactive pay, and termination pay via automated systems.</li><li>Update and help develop employee handbook and related policies.</li><li>Maintain consistency in application of HR policies across all teams.</li><li>Develop training materials and coordinate annual/ongoing employee training sessions.</li><li>Support performance management initiatives to reinforce job responsibilities and expectations.</li><li>Investigate and help resolve employee issues and conflicts, partnering closely with supervisors and leadership.</li><li>Maintain compliant personnel records in accordance with contractual requirements.</li><li>Ensure HR strategies align with organizational goals through close collaboration with leadership.</li><li>Maintain secure and confidential employee filing systems and personnel data.</li><li>Support workplace safety procedures and actively participate in safety committees.</li><li>Administer and process workers’ compensation incident reports.</li><li>Supervise volunteer coordination and related processes.</li><li>Credential staff in accordance with regulatory or agency standards.</li><li>Foster a positive work environment and contribute to team culture.</li><li>Take on additional duties as assigned.</li></ul><p>Ideal candidates will possess strong HR generalist experience and are comfortable operating in environments with a variety of responsibilities. The ability to maintain confidentiality, build collaborative working relationships, and adapt quickly is essential.</p>
<p>Robert Half is currently seeking a service-oriented Marketing Specialist for a leading organization. This role offers the opportunity to work directly with business development and operations teams, supporting initiatives designed to secure new business and drive organizational growth. The role is 40 hours per week and hybrid on site 3 days a week!</p><p> </p><p>Key Responsibilities: </p><ul><li>Prepare and manage responses for RFPs and RFQs, ensuring proposals meet client specifications </li><li>Develop client-specific portfolio books and information packages to support outreach efforts </li><li>Maintain accurate project descriptions in internal databases </li><li>Create team and individual resumes as needed Identify and pursue opportunities for press releases and creative projects </li><li>Design and maintain marketing collateral templates Coordinate administrative, support, and production activities as required</li></ul>
We are looking for a Marketing Reporting Associate to join our team in Boston, Massachusetts. In this role, you will support a global investment management platform, focusing on institutional clients and consultants. This is an excellent opportunity to collaborate across teams, manage essential marketing content, and contribute to the success of a dynamic organization.<br><br>Responsibilities:<br>• Create and deliver high-quality RFPs, DDQs, and consultant reports that meet compliance standards and client expectations.<br>• Collaborate with client and consultant relations teams to ensure marketing content aligns with organizational goals.<br>• Maintain and update accurate marketing and strategy information across various asset classes.<br>• Partner with investment and product teams to gain insights and enhance reporting materials.<br>• Provide ongoing support for consultant relations, ensuring effective communication and engagement.<br>• Utilize tools such as Loopio to streamline the proposal and reporting processes.<br>• Ensure all written materials are thorough, precise, and tailored to client needs.<br>• Contribute to the development of initiatives that improve the efficiency of reporting and proposal workflows.<br>• Stay informed about financial market trends and integrate relevant insights into reporting.<br>• Assist in identifying opportunities for career growth within the organization.
