<p>The Robert Half Healthcare Practice is working with a healthcare organization to add a Medical Scheduler to their team. In this role you'll collaborate closely with a multifaceted radiology contact center. You’ll be one of two outbound callers focused on proactive patient scheduling, while a broader scheduler team expertly supports all incoming requests.</p><p><br></p><p>Hours: Monday - Friday 9am - 6pm</p><p><br></p><p>Responsibilities for the position include the following:</p><ul><li>Place 60+ outbound calls daily to patients for scheduling pending exams.</li><li>Monitor and maintain scheduling and tracking systems across all work queues to ensure continuity of care.</li><li>Accurately update patient demographic and insurance information.</li><li>Organize radiology appointments and procedures efficiently and accurately.</li><li>Deliver clear and effective communication with patients to ensure understanding of appointment details.</li><li>Adhere closely to administrative policies to uphold high standards of patient care.</li></ul><p><br></p>
We are looking for an experienced Administrative Assistant to join our team in Hackensack, New Jersey. This is a contract position within the non-profit sector, requiring a detail-oriented individual who thrives in a fast-paced environment. The ideal candidate will bring exceptional organizational skills and a proactive approach to supporting operations, ensuring compliance and quality standards are met.<br><br>Responsibilities:<br>• Communicate directly with families to provide assistance and address concerns with courtesy and empathy.<br>• Handle complaints and de-escalate situations effectively, ensuring appropriate follow-up by relevant team members.<br>• Review and audit family and youth charts monthly to confirm the timeliness, quality, and compliance of service delivery.<br>• Develop and compile quarterly reports based on collected data to support organizational goals.<br>• Process family medical record requests as directed by the Compliance Supervisor, maintaining strict confidentiality.<br>• Ensure compliance matters are handled discreetly and securely, adhering to all organizational policies.<br>• Manage multiple high-priority assignments independently while maintaining efficiency and accuracy.<br>• Utilize strong organizational and time management skills to meet deadlines and optimize resources.<br>• Support ongoing quality improvement efforts and contribute to the development of creative solutions.<br>• Foster productive and collaborative relationships with team members and stakeholders.
