We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business.<br><br>Responsibilities:<br>• Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner.<br>• Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately.<br>• Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment.<br>• Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services.<br>• Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment.<br>• Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems.<br>• Provide user support for business applications such as D365 and escalate more complex problems when needed.<br>• Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.<br><br>Responsibilities:<br>• Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues.<br>• Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues.<br>• Manage user accounts and permissions using Active Directory.<br>• Address and resolve service desk tickets in an efficient and detail-oriented manner.<br>• Deliver superior customer service by assisting end users with their IT needs and concerns.<br>• Install, configure, and maintain computer hardware and peripherals.<br>• Collaborate with team members to resolve complex technical challenges.<br>• Document technical solutions and processes for future reference.<br>• Support end users in navigating various systems and tools effectively.<br>• Ensure all tasks are completed in compliance with company policies and IT standards.
We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure.<br><br>Responsibilities:<br>• Lead and manage the IT department, including service desk operations, infrastructure, and security protocols.<br>• Oversee performance reviews and ensure alignment with organizational goals for IT staff.<br>• Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations.<br>• Manage cloud ERP systems, including QAD, and ensure seamless configuration management.<br>• Develop and maintain vendor relationships to optimize technology solutions and cost efficiency.<br>• Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution.<br>• Ensure superior customer service by fostering a responsive and efficient IT support environment.<br>• Monitor and optimize IT hardware and software systems for peak performance.<br>• Evaluate and manage talent pipelines within the IT team to support organizational growth.<br>• Drive continuous improvement initiatives within IT operations and service delivery.
<p>Robert Half is looking for a skilled Business Applications Manager to oversee and enhance core business systems for our client in the Madison area. This role is ideal for a hands-on IT leader who combines technical depth with strong project delivery skills and the ability to partner effectively with business stakeholders.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead the administration, improvement, and integration of key business systems, including ERP, CRM, analytics, and workflow automation platforms.</li><li>Manage and mentor a team of IT professionals, ensuring effective allocation of resources, timely project delivery, and high-quality outcomes.</li><li>Oversee full project lifecycles, from planning and execution to reporting and completion, to ensuring projects are delivered on time and within scope.</li><li>Collaborate with leaders across the organization to translate business needs into practical, technology-driven solutions.</li><li>Ensure data accuracy and consistency across interconnected systems.</li><li>Use project management tools to track progress, monitor workflows, and generate reports.</li><li>Provide training, guidance, and documentation to enable optimal system use and adoption.</li><li>Create and maintain clear documentation for system processes, workflows, and technical procedures.</li></ul>