We are looking for a hands-on Help Desk/Desktop Support Analyst to provide on-site technical support for a higher education environment in Madison, Wisconsin. This Contract position requires someone who is comfortable working five days per week on location, supporting desktop hardware, peripherals, and end-user systems. The ideal candidate will assist with workstation setup, device updates, and day-to-day troubleshooting while delivering responsive support through a structured ticketing process.<br><br>Responsibilities:<br>• Provide on-site desktop and help desk support for staff and users in Madison, Wisconsin, resolving technical issues in a timely and detail-oriented manner.<br>• Install, connect, and configure monitors, Lenovo all-in-one systems, and Dell desktop computers for daily operational use.<br>• Perform routine device updates, including software installations, system patches, and operating system maintenance across supported workstations.<br>• Complete user and computer account updates in Active Directory, including renaming devices and maintaining accurate system records.<br>• Route and organize cabling through desks and workstations to ensure clean, functional, and reliable hardware setups.<br>• Troubleshoot Windows-based desktop issues involving hardware, software, and peripheral connectivity.<br>• Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating ticket status as needed.<br>• Assist with physical workstation moves, equipment handling, and other support tasks that require lifting and transporting desktop hardware.<br>• Verify that newly deployed or updated devices are functioning properly and meet operational standards before handoff to end users.
<p>Robert Half is seeking an IT Infrastructure Supervisor on behalf of our client in Madison, WI. This is a hands-on leadership role responsible for overseeing a team of infrastructure professionals while contributing to the design, support, and improvement of the organization's technology environment.</p><p><br></p><p>The ideal candidate brings a combination of technical expertise, leadership experience, and a passion for developing team members while driving operational excellence.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Lead, mentor, and develop a team responsible for infrastructure and operational support.</li><li>Manage team priorities, project assignments, and day-to-day workload.</li><li>Serve as an escalation point for complex technical issues and critical incidents.</li><li>Support and improve server, network, cloud, and infrastructure environments.</li><li>Drive automation, system reliability, and operational efficiency initiatives.</li><li>Oversee monitoring, incident response, disaster recovery, and business continuity efforts.</li><li>Participate in infrastructure projects, upgrades, and technology improvements.</li><li>Help establish standards, processes, and best practices across the IT environment.</li><li>Collaborate with leadership and technical teams to support organizational goals.</li><li>Participate in hiring, onboarding, performance management, and career development activities.</li></ul><p><br></p>
<p>Robert Half is looking for a skilled Business Applications Manager to oversee and enhance core business systems for our client in the Madison area. This role is ideal for a hands-on IT leader who combines technical depth with strong project delivery skills and the ability to partner effectively with business stakeholders.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead the administration, improvement, and integration of key business systems, including ERP, CRM, analytics, and workflow automation platforms.</li><li>Manage and mentor a team of IT professionals, ensuring effective allocation of resources, timely project delivery, and high-quality outcomes.</li><li>Oversee full project lifecycles, from planning and execution to reporting and completion, to ensuring projects are delivered on time and within scope.</li><li>Collaborate with leaders across the organization to translate business needs into practical, technology-driven solutions.</li><li>Ensure data accuracy and consistency across interconnected systems.</li><li>Use project management tools to track progress, monitor workflows, and generate reports.</li><li>Provide training, guidance, and documentation to enable optimal system use and adoption.</li><li>Create and maintain clear documentation for system processes, workflows, and technical procedures.</li></ul>
<p>We are looking for an experienced enterprise applications leader to guide the strategy, delivery, and ongoing optimization of business-critical systems for an organization near New Berlin, Wisconsin. This role partners closely with stakeholders across functions to turn operational needs into practical technology solutions that improve performance and support growth. The position also leads a team responsible for application delivery, modernization, and governance across a complex enterprise environment. <strong>This role is a Direct Hire opportunity and does not offer sponsorship at this time. Candidates must local and available for a full-time onsite schedule. </strong></p><p><br></p><p>Responsibilities:</p><p>• Direct and mentor a team responsible for enterprise applications, encouraging strong execution, collaboration, and focused growth.</p><p>• Work closely with leaders across finance, HR, marketing, legal, and other business areas to understand priorities and convert them into actionable technology plans.</p><p>• Oversee application initiatives from initial scoping through deployment, keeping timelines, budgets, and business objectives in clear alignment.</p><p>• Manage the health, enhancement, and long-term roadmap of enterprise systems to maximize reliability and business value.</p><p>• Coordinate cross-functional resources and external partners to deliver integrated solutions that improve connectivity across platforms.</p><p>• Champion Agile ways of working by supporting planning sessions, removing delivery obstacles, and promoting consistent team practices.</p><p>• Identify opportunities to streamline processes through system improvements, new capabilities, and modernization of legacy applications.</p><p>• Partner with leadership to evaluate new initiatives, develop business cases, and support informed decisions on technology investments.</p><p>• Monitor project outcomes and value delivery, providing stakeholders with clear updates on progress, risks, and results.</p>