<p>We are seeking two reliable and customer-focused <strong>Desktop Support Technicians</strong> to support a critical, well-defined project focused on <strong>Microsoft Intune deployment and a company-wide hardware refresh</strong>. This is a hands-on, on-site role at a downtown Madison corporate office.</p><p>The team has a <strong>solid process and clear project plan in place</strong>, and these resources will be dedicated solely to this effort with full team support.</p><p>Key Responsibilities</p><ul><li>Deploy and configure devices using <strong>Microsoft Intune</strong></li><li>Perform <strong>hardware refreshes</strong>, including device imaging and setup</li><li>Provide excellent, professional customer service to end users during device transitions</li><li>Follow established processes and documentation to ensure consistency and efficiency</li><li>Support a deployment pace of approximately <strong>20 devices per week</strong>, with team collaboration</li></ul><p>Required Qualifications</p><ul><li>Strong experience with <strong>Windows environments</strong></li><li>Hands-on background with <strong>desktop/laptop hardware</strong>, imaging, and device setup</li><li>Proven dependability and ability to follow a defined process</li><li>Strong communication and customer service skills</li><li>Ability to work <strong>on-site, 40 hours per week</strong></li></ul><p>Preferred Qualifications</p><ul><li>Experience with <strong>Microsoft Intune</strong> (highly preferred, but not required)</li><li>Prior involvement in hardware refresh or large-scale device rollout projects</li></ul><p><br></p>
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
We are looking for a skilled and customer-oriented Help Desk Analyst to join our team in Rockford, Illinois. In this Contract to permanent position, you will play a vital role in providing technical assistance and support to end users, ensuring a seamless IT experience. This is an onsite role requiring close collaboration with team members and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to end-user inquiries, resolving technical issues related to password resets, software troubleshooting, and hardware malfunctions.<br>• Provide expert troubleshooting for Microsoft Office applications and Windows 10 operating systems.<br>• Manage service desk tickets efficiently, ensuring timely resolution and thorough documentation.<br>• Collaborate with a team of IT professionals to support approximately 700 users across the organization.<br>• Utilize Active Directory for user account management and basic administrative tasks.<br>• Identify and diagnose networking issues, escalating them to the appropriate team members as necessary.<br>• Maintain a high standard of customer service, ensuring user satisfaction and effective communication.<br>• Occasionally travel to other company locations to provide on-site support when required.<br>• Stay updated on IT best practices and emerging technologies to enhance service delivery.
