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2 results for Help Desk Support Manager in Madison, WI
- Beloit, WI
- onsite
- Temporary to Hire
- 24.738 - 28.644 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical support for end users in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, supporting walk-up requests, and keeping workstation environments running smoothly. The role calls for a hands-on, detail-oriented individual who can balance customer service with strong troubleshooting skills across desktop systems, printers, and core Microsoft technologies.<br><br>Responsibilities:<br>• Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner.<br>• Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices.<br>• Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup.<br>• Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime.<br>• Manage incoming service desk requests, document work performed, and provide updates through the ticketing process.<br>• Administer basic user account and access tasks within Active Directory as part of end-user support activities.<br>• Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns.<br>• Maintain organized workstation standards and ensure devices are properly configured for business use.
- 2026-09-10T00:00:00Z
- Madison, WI
- onsite
- Permanent / Full Time
- 45000 - 65000 USD / Yearly
- <p>Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary point of contact for IT support requests and track issues through resolution.</li><li>Provide technical support for computers, phones, software, and Microsoft 365 applications.</li><li>Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.</li><li>Maintain accurate hardware and software asset records.</li><li>Assist users with training on software, devices, and technology processes.</li><li>Identify recurring technical issues and recommend longer-term solutions.</li><li>Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.</li><li>Support Windows-based domain infrastructure and virtualization environments.</li><li>Follow established IT, security, and organizational policies and procedures.</li></ul><p><br></p>
- 2026-09-10T00:00:00Z