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2 results for Help Desk Support Manager in Madison, WI
- Middleton, WI
- onsite
- Temporary / Contract
- 21.375 - 24.75 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.<br><br>Responsibilities:<br>• Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues.<br>• Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues.<br>• Manage user accounts and permissions using Active Directory.<br>• Address and resolve service desk tickets in an efficient and detail-oriented manner.<br>• Deliver superior customer service by assisting end users with their IT needs and concerns.<br>• Install, configure, and maintain computer hardware and peripherals.<br>• Collaborate with team members to resolve complex technical challenges.<br>• Document technical solutions and processes for future reference.<br>• Support end users in navigating various systems and tools effectively.<br>• Ensure all tasks are completed in compliance with company policies and IT standards.
- 2026-04-24T00:00:00Z
- Middleton, WI
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business.<br><br>Responsibilities:<br>• Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner.<br>• Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately.<br>• Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment.<br>• Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services.<br>• Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment.<br>• Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems.<br>• Provide user support for business applications such as D365 and escalate more complex problems when needed.<br>• Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
- 2026-04-27T00:00:00Z