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1 result for Help Desk Support Manager in Madison, WI
- Madison, WI
- onsite
- Permanent / Full Time
- 45000 - 65000 USD / Yearly
- <p>Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary point of contact for IT support requests and track issues through resolution.</li><li>Provide technical support for computers, phones, software, and Microsoft 365 applications.</li><li>Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.</li><li>Maintain accurate hardware and software asset records.</li><li>Assist users with training on software, devices, and technology processes.</li><li>Identify recurring technical issues and recommend longer-term solutions.</li><li>Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.</li><li>Support Windows-based domain infrastructure and virtualization environments.</li><li>Follow established IT, security, and organizational policies and procedures.</li></ul><p><br></p>
- 2026-09-10T00:00:00Z