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2 results for Help Desk Support Manager in Madison, WI

Help Desk Analyst II

Madison, WI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments. Responsibilities: • Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications. • Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices. • Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution. • Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns. • Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use. • Assist with account and access-related tasks in Active Directory, including routine updates and user support. • Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources. • Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution.
2026-05-08T00:00:00Z

Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving day-to-day technology issues, and delivering responsive support that helps employees stay productive. The role offers a strong mix of desktop troubleshooting, device support, and direct interaction with internal teams in a fast-paced onsite setting. Responsibilities:• Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site.• Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly.• Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle.• Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing.• Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations.• Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up.• Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity.• Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience.
2026-05-21T00:00:00Z