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2 results for Customer Service Manager in Madison, WI

Madison, WI
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and delivering accurate service in a fast-paced environment. The person in this role will handle customer interactions with professionalism, process orders carefully, and contribute to a positive experience for every caller. Responsibilities: • Respond to incoming customer calls promptly and provide courteous, solution-focused support. • Place outbound calls as needed to follow up on requests, clarify details, or provide updates. • Enter orders and service-related information accurately into internal systems while maintaining attention to detail. • Address customer questions, concerns, and routine issues by gathering information and guiding each interaction toward resolution. • Maintain clear and organized records of conversations, transactions, and next steps for reference and follow-through. • Manage a steady call volume while balancing efficiency, accuracy, and a high standard of customer care. • Escalate more complex matters to the appropriate team when additional support or resolution is required.
2026-09-17T00:00:00Z

Madison, WI
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping people, handling high-volume phone interactions, and ensuring accurate service through attentive order processing. The person in this role will serve as a reliable point of contact for callers, provide clear information, and contribute to a positive customer experience in a fast-paced call center setting. Responsibilities: • Respond to incoming calls professionally and assist customers with questions, concerns, and service needs. • Make outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter orders and customer details accurately into internal systems while maintaining data quality. • Deliver courteous and efficient support that reflects strong customer care standards in every interaction. • Resolve routine service issues by gathering relevant details, identifying solutions, and escalating complex matters when appropriate. • Document conversations, actions taken, and next steps to ensure complete and organized records. • Manage a steady volume of phone activity while maintaining attention to accuracy, timeliness, and service quality.
2026-09-17T00:00:00Z