11 results for Customer Service Manager in Madison, WI

Customer Service Representative

Hartland, WI
onsite
Contract / Temporary to Hire
23.00 - 25.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role. Responsibilities: • Process order receipts and confirmations for retail, corporate, and wholesale customers. • Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports. • Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries. • Address customer service needs, including complaints, product inquiries, and requests for purchasing information. • Manage donation requests and set up new customer profiles in the database. • Perform filing and maintain organization for front desk and reception duties. • Monitor aged receivables on a weekly basis to ensure timely follow-up. • Generate monthly customer statements and prepare salesperson commission reports. • Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest. • Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
2026-03-20T14:08:41Z

Technical Service Representative

Madison, WI
onsite
Contract / Temporary to Hire
30.00 - 35.00 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry. Responsibilities: • Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems. • Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency. • Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs. • Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting. • Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction. • Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed. • Document and escalate unresolved issues to higher-level support teams when necessary. • Maintain accurate records of support interactions and resolutions within the ticketing system. • Collaborate with team members to improve support processes and ensure seamless service delivery. • Stay updated on emerging technologies and tools to enhance technical support capabilities.
2026-03-25T20:58:45Z

Order Entry Clerk

Pewaukee, WI
onsite
Contract / Temporary to Hire
23.00 - 25.00 USD / Hourly
We are looking for an Order Entry Clerk to join our team in Pewaukee, Wisconsin. This Contract to permanent position involves supporting program coordination efforts, ensuring accurate data management, and maintaining efficient communication across departments. The role is ideal for individuals with strong organizational skills and a commitment to delivering timely and precise results within a manufacturing environment. Responsibilities: • Manage the entry of program-related data into internal systems, ensuring accuracy and consistency. • Verify and update store details, pricing configurations, and other critical program information. • Track program milestones and deliverables, providing timely updates to stakeholders. • Maintain organized documentation and version control to support operational accuracy. • Prepare routine reports and compile performance metrics to assist in decision-making. • Act as a liaison between departments, facilitating communication and resolving issues. • Coordinate meetings, deadlines, and program communications to promote smooth operations. • Support onboarding processes for new accounts, stores, vendors, or partners as required. • Assist in analyzing data to identify trends and address operational discrepancies. • Contribute to process improvement initiatives and ensure compliance with documentation workflows.
2026-03-05T20:18:44Z

Software Development Manager

Monroe, WI
onsite
Permanent
115000.00 - 135000.00 USD / Yearly
Robert Half is seeking an experienced, hands-on Software Development Manager to lead a team of 4–8 developers. This team is responsible for delivering enhancements and maintaining a complex enterprise order management platform. The team operates in a self-organized, agile environment focused on delivering high-quality features and driving customer satisfaction. Key Responsibilities<ul><li>Lead modernization initiatives, transitioning legacy systems to modern architectures and programming languages</li><li>Promote and implement modern engineering practices, including API-driven design, event-based integrations, CI/CD pipelines, automated testing, and DevOps methodologies</li><li>Support and reinforce Agile (Scrum) development practices</li><li>Provide coaching, mentorship, and technical guidance to developers and team members</li><li>Partner with product stakeholders to prioritize work, manage the product backlog, and ensure alignment with business objectives</li><li>Communicate progress and updates to stakeholders throughout the development lifecycle</li><li>Coordinate efforts across multiple teams and cross-functional partners</li><li>Identify and drive process improvements to increase efficiency and delivery quality</li><li>Support career development and growth of direct reports</li><li>Ensure projects are delivered on time, within scope, and aligned with organizational goals</li></ul>
2026-03-27T01:48:43Z

Logistics Clerk

Madison, WI
onsite
Temporary
18.00 - 19.50 USD / Hourly
We are looking for a dedicated Logistics Clerk to join our team in Madison, Wisconsin. In this long-term contract role, you will play a key part in ensuring the efficient shipping and receiving of pharmaceutical products. Ideal candidates are detail-oriented, comfortable with physical tasks, and possess basic computer skills. Responsibilities: • Prepare and package pharmaceutical products for shipment, including temperature-sensitive medications. • Manage the shipping and receiving process to ensure accuracy and timeliness. • Handle incoming orders and ensure proper shelving and inventory organization. • Conduct light data entry tasks using computer systems to maintain accurate records. • Assemble boxes and ensure all contents are securely packaged for delivery. • Mail out medications to customers with attention to detail and quality assurance. • Maintain a clean and organized workspace to support operational efficiency. • Operate basic software tools to track shipments and manage inventory data. • Communicate effectively with team members to coordinate logistics and resolve issues.
2026-02-26T15:44:06Z

Program Manager

Madison, WI
onsite
Temporary
60.00 - 78.00 USD / Hourly
We are partnering with a leading organization to bring on a Program Manager to lead delivery governance for a high-visibility initiative. This role will oversee a portfolio of interrelated projects within a broader enterprise program, ensuring alignment across scope, timeline, financials, and business outcomes.This is a highly visible role requiring strong executive communication, financial oversight, and the ability to drive alignment across multiple stakeholders, teams, and vendors. What You’ll Be Doing<ul><li>Lead end-to-end program governance across multiple, interdependent projects</li><li>Oversee scope, deliverables, timelines, resources, and financials for Phase 2 of a major digital/web initiative</li><li>Drive cross-project alignment within a broader program portfolio, ensuring outcomes support business strategy</li><li>Own consolidated reporting for executive stakeholders, including status, risks, and financials</li><li>Manage budgeting, forecasting, and variance analysis across the program</li><li>Identify and mitigate risks, dependencies, and roadblocks, escalating when appropriate</li><li>Partner with and hold vendors accountable for delivery, performance, and contractual obligations</li><li>Navigate ambiguity and shifting priorities while maintaining program momentum</li></ul> What We’re Looking For<ul><li>Proven experience leading large-scale programs or portfolios with multiple, interrelated workstreams</li><li>Strong financial acumen, including budget ownership, forecasting, and variance management</li><li>Excellent executive communication and stakeholder management skills</li><li>Experience managing vendors and external partners in a delivery environment</li><li>Demonstrated ability to manage ambiguity, competing priorities, and complex dependencies</li><li>Experience supporting or delivering customer-facing digital or web platforms</li><li>Strong risk management and escalation judgment</li></ul> Nice to Have<ul><li>Experience with enterprise digital transformation or website replatforming initiatives</li><li>Familiarity with tools such as Jira, Smartsheet, or other portfolio/project tracking tools</li><li>Experience working in hybrid Agile environments</li></ul> Why This Role<ul><li>High-impact, visible program with executive exposure</li><li>Opportunity to shape delivery structure and drive real business outcomes</li><li>Collaborative environment with cross-functional leadership and vendor engagement</li></ul> If you’re a strategic Program Manager who thrives in complex, fast-moving environments and can bring structure, visibility, and alignment to large-scale digital initiatives—we’d love to connect.
2026-03-19T14:44:07Z

Pricing Specialist

Beloit, WI
onsite
Permanent
45000.00 - 48000.00 USD / Yearly
Robert Half Talent Solutions has partnered with one of our valued clients in Beloit in search of their next Pricing Coordinator. The Pricing Coordinator is responsible for assisting with the development and execution of pricing strategies for products and services, ensuring they are competitive, profitable, and aligned with company goals. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments to maintain accurate and timely pricing information. For immediate consideration please contact Aislynn at 608-716-5643! Responsibilities:<ul><li>Overseeing the implementation of pricing strategies to remain competitive in the market</li><li>Managing customer inquiries related to pricing and providing accurate information</li><li>Maintaining up-to-date records of customer interactions and transactions</li><li>Regularly monitoring customer accounts to ensure pricing accuracy</li><li>Processing customer applications with precision and efficiency</li><li>Updating and maintaining accurate customer credit records</li><li>Collaborating with the team to review and revise pricing policies as needed</li><li>Ensuring all pricing activities comply with company policies and legal requirements</li><li>Assisting in the development of competitive pricing strategies based on market research</li><li>Providing support to the sales team through accurate pricing information and strategies.</li></ul>
2026-03-12T20:34:15Z

Accounting Specialist

Delafield, WI
onsite
Permanent
55000.00 - 65000.00 USD / Yearly
Robert half is partnering with Delafield, WI area client in the recruiting for an Accounting Specialist to focus on accounts payable (AP), month-end close processes, and general ledger (GL) maintenance, with additional responsibilities supporting branches with inventory coordination. The successful candidate will play a key role in ensuring accurate financial records, timely processing, and support for branch-level operations. This is a permanent placement opportunity with health, dental, vision insurance, 401k match and paid time off. Key Responsibilities:<ul><li>Manage all AP functions, including invoice processing, vendor communications, payment runs, and reconciliation of AP sub-ledger to the GL.</li><li>Prepare and post journal entries, ensuring the accuracy and completeness of financial transactions.</li><li>Participate in month-end close activities, including account reconciliations, accruals, and preparation of schedules.</li><li>Maintain and reconcile the general ledger, investigating variances and resolving discrepancies as needed.</li><li>Support the branches with inventory-related tasks, such as assisting with inventory counts, reconciliation between physical and system inventory, and processing inventory adjustments.</li><li>Coordinate with branch managers and warehouse teams to resolve inventory discrepancies and implement process improvements.</li><li>Assist with preparation of management reports, financial schedules, and ad-hoc analysis as requested.</li><li>Ensure compliance with company policies, financial controls, and relevant accounting standards.</li><li>Collaborate cross-functionally to facilitate smooth information flow between branches and the main office.</li><li>Maintain organized and up-to-date accounting records and documentation.</li></ul>
2026-03-17T17:18:53Z

Sr. Software Engineer

Janesville, WI
remote
Permanent
125000.00 - 170000.00 USD / Yearly
Robert Half is seeking a Senior Full-Stack Developer to lead the evolution of modern web applications and cloud-native systems for our client in Wisconsin. This role will take AI-assisted prototypes and transform them into secure, scalable, production-grade solutions. You will own application architecture across the stack and help guide the transition from legacy platforms to modern web technologies. This is a hands-on technical leadership role for someone who can move quickly, think strategically, and balance speed with long-term maintainability. Key Responsibilities Application Development<ul><li>Own and productionize modern React and TypeScript applications, refactoring prototype or AI-generated code into secure, maintainable systems.</li><li>Design and build API-first, cloud-native full-stack solutions using JavaScript/TypeScript, Node.js, and relational or NoSQL databases.</li><li>Implement complex business logic such as pricing rules, workflow automation, and multi-level authorization.</li><li>Support and modernize legacy components as needed.</li></ul>Cloud & Architecture<ul><li>Design and maintain scalable cloud-native architectures.</li><li>Develop serverless backend services and optimize database performance.</li><li>Implement secure document storage and file management solutions.</li><li>Enforce security best practices, identity management, and access controls.</li></ul>API & Database Development<ul><li>Design and optimize relational and NoSQL database schemas.</li><li>Build RESTful APIs with structured service layers and role-based access.</li><li>Implement event-driven and real-time data patterns.</li><li>Manage third-party integrations, data migrations, and ETL processes.</li></ul>DevOps & Deployment<ul><li>Establish CI/CD pipelines for automated testing and deployment.</li><li>Configure hosting environments and manage environment variables and secrets.</li><li>Implement monitoring, logging, and performance optimization.</li><li>Ensure reliability, scalability, and cost efficiency.</li></ul>Collaboration & Leadership<ul><li>Mentor team members transitioning from legacy or low-code platforms to modern web stacks.</li><li>Conduct code reviews and establish development best practices.</li><li>Translate business requirements into technical solutions.</li><li>Document architecture decisions and development standards.</li><li>Bridge rapid prototyping efforts with production-ready deployment.</li></ul>
2026-02-27T05:48:40Z

Logistics Clerk

Madison, WI
onsite
Temporary
18.00 - 19.50 USD / Hourly
We are looking for a dedicated Logistics Clerk to join our team in Madison, Wisconsin. In this role, you will play a crucial part in ensuring the efficient handling and distribution of pharmaceutical products. This is a long-term contract position that requires attention to detail, a proactive attitude, and the ability to work on your feet for extended periods. Responsibilities: • Coordinate the shipping and receiving of pharmaceutical products to ensure timely delivery. • Assemble and prepare boxes for product shipments, adhering to packaging guidelines. • Manage the mailing process for medications, including refrigerated and ice-packed items. • Process incoming orders and accurately package medications for distribution. • Organize and shelve incoming pharmaceutical shipments while maintaining inventory accuracy. • Perform light computer-based tasks, including data entry and order tracking. • Conduct quality checks on packaged items to ensure proper handling and storage. • Collaborate with team members to optimize workflow and meet daily fulfillment goals. • Utilize tools such as IBM AS/400 and Microsoft Office Suites to manage logistics operations. • Provide excellent customer service when handling inquiries related to deliveries and shipments.
2026-03-13T15:44:08Z

Receptionist

Waukesha, WI
onsite
Contract / Temporary to Hire
20.00 - 22.00 USD / Hourly
We are looking for a proactive and organized Receptionist to join our team in Waukesha, Wisconsin. This is a Contract-to-permanent position, offering an excellent opportunity to grow within a dynamic office environment. The ideal candidate will serve as the first point of contact for visitors and callers while providing essential administrative support to ensure smooth daily operations. Responsibilities: • Perform a variety of clerical tasks, including data entry, document preparation, scanning, and filing. • Act as the primary contact for customers and vendors, delivering exceptional service and directing inquiries to the appropriate team members. • Use Microsoft Office applications such as Word, Excel, and Outlook to manage communications and maintain organized records. • Monitor office supply levels, including printer inventory, and coordinate restocking to avoid disruptions. • Answer and manage calls on a multi-line phone system, ensuring prompt and detail-oriented communication. • Maintain physical and digital filing systems to ensure efficient access to records. • Support additional administrative tasks assigned by management to meet business needs.
2026-03-18T20:03:42Z