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5 results for Customer Service Manager in Madison, WI

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and delivering accurate service in a fast-paced environment. The person in this role will handle customer interactions with professionalism, process orders carefully, and contribute to a positive experience for every caller. Responsibilities: • Respond to incoming customer calls promptly and provide courteous, solution-focused support. • Place outbound calls as needed to follow up on requests, clarify details, or provide updates. • Enter orders and service-related information accurately into internal systems while maintaining attention to detail. • Address customer questions, concerns, and routine issues by gathering information and guiding each interaction toward resolution. • Maintain clear and organized records of conversations, transactions, and next steps for reference and follow-through. • Manage a steady call volume while balancing efficiency, accuracy, and a high standard of customer care. • Escalate more complex matters to the appropriate team when additional support or resolution is required.
2026-08-21T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing appointment scheduling, and creating a positive experience from the first interaction through post-service follow-up. In this role, you will support inbound inquiries, coordinate service visits, and maintain accurate records while working closely with internal team members to keep daily operations running smoothly. Responsibilities: • Respond to incoming phone calls and online inquiries with professionalism, empathy, and a strong sense of urgency. • Turn customer inquiries into scheduled service appointments by identifying needs, asking thoughtful questions, and recommending the appropriate service options. • Collect complete and accurate service details, including customer concerns, access information, prior history, and other relevant notes for the field team. • Conduct post-service follow-up with customers to confirm satisfaction, address concerns, and help strengthen ongoing customer relationships. • Reach out to membership customers to arrange routine maintenance visits and keep recurring service schedules on track. • Maintain detailed and up-to-date customer records, communication notes, and appointment information within the company system. • Partner with dispatch and other team members to communicate scheduling details, support appointment changes, and assist during busy periods. • Help optimize the schedule by filling open time slots with waitlisted customers, maintenance visits, or other pending appointments. • Provide additional administrative support such as data entry, outreach tasks, and team coordination as business needs require.
2026-08-17T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles high-volume interactions professionally, and takes pride in delivering accurate service. The person in this role will assist callers, process information efficiently, and help ensure a positive experience across each customer touchpoint. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and a solutions-oriented approach. • Place outbound calls as needed to follow up on questions, provide updates, or gather missing information. • Enter orders and service-related details accurately into internal systems while maintaining data quality. • Resolve routine customer concerns by identifying needs, explaining next steps, and providing timely support. • Document call activity, customer interactions, and outcomes thoroughly to maintain complete records. • Manage a steady call volume while balancing efficiency, accuracy, and service quality expectations. • Coordinate with internal team members when issues require additional review or escalation. • Support operational updates or process changes as assigned, including adjustments to workflows and system-related tasks.
2026-08-21T00:00:00Z

Customer Service Representative

Portage, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Portage, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping service records accurate and up to date. The person in this role will provide courteous assistance, process orders efficiently, and contribute to a positive experience for every caller. Responsibilities:• Respond to incoming customer calls with professionalism, empathy, and clear communication.• Assist individuals with questions, service needs, and general account or order-related concerns.• Enter orders and update customer information accurately within the appropriate systems.• Handle a steady flow of phone interactions while maintaining quality and attention to detail.• Make outbound calls when needed to follow up on requests, clarify details, or provide updates.• Document conversations, actions taken, and next steps to ensure complete service records.• Resolve routine issues promptly and escalate more complex matters to the appropriate team.• Support day-to-day call center operations by meeting service expectations and response timelines.
2026-08-21T00:00:00Z

IT Support Manager

Madison, WI
onsite
Permanent / Full Time
85000 - 105000 USD / Yearly
Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary IT contact for plant leadership, and oversee Service Desk performance, technical escalations, endpoint management, and IT support across multiple locations. This is a hands-on leadership role for someone who can manage people and processes while also troubleshooting technical issues and coordinating with other IT teams. What You'll Do<ul><li>Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and service quality.</li><li>Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance management, and technical development.</li><li>Serve as the primary IT support contact for plant leadership and production teams.</li><li>Manage escalations for complex technical and plant-impacting issues, coordinating with Infrastructure, Security, Applications, ERP, vendors, and other IT teams.</li><li>Coordinate IT support across manufacturing locations, including onsite coverage, remote support, equipment moves, technology rollouts, and plant projects.</li><li>Support plant-facing technology including PCs, laptops, scanners, printers, mobile devices, label printing, and other production endpoints.</li><li>Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support.</li><li>Oversee end-user asset lifecycle management, including procurement, imaging, deployment, refresh, retirement, and secure disposal.</li><li>Maintain accurate asset records and leverage Microsoft Intune for endpoint management and lifecycle tracking.</li><li>Provide hands-on second-level technical support for Windows endpoints, hardware, software, peripherals, and basic networking.</li><li>Coordinate technology changes around production schedules, outage windows, and business priorities.</li><li>Leverage Microsoft Copilot and other AI tools to improve support efficiency, documentation, and ticket analysis.</li><li>Manage vendor relationships and warranty repairs as needed.</li><li>Participate in on-call support and travel between manufacturing locations as needed.</li></ul>
2026-08-13T00:00:00Z