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3 results for Customer Service Manager in Madison, WI

Customer Service Representative

Portage, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Portage, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping service records accurate and up to date. The person in this role will provide courteous assistance, process orders efficiently, and contribute to a positive experience for every caller. Responsibilities:• Respond to incoming customer calls with professionalism, empathy, and clear communication.• Assist individuals with questions, service needs, and general account or order-related concerns.• Enter orders and update customer information accurately within the appropriate systems.• Handle a steady flow of phone interactions while maintaining quality and attention to detail.• Make outbound calls when needed to follow up on requests, clarify details, or provide updates.• Document conversations, actions taken, and next steps to ensure complete service records.• Resolve routine issues promptly and escalate more complex matters to the appropriate team.• Support day-to-day call center operations by meeting service expectations and response timelines.
2026-07-23T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing appointment scheduling, and creating a positive experience from the first interaction through post-service follow-up. In this role, you will support inbound inquiries, coordinate service visits, and maintain accurate records while working closely with internal team members to keep daily operations running smoothly. Responsibilities: • Respond to incoming phone calls and online inquiries with professionalism, empathy, and a strong sense of urgency. • Turn customer inquiries into scheduled service appointments by identifying needs, asking thoughtful questions, and recommending the appropriate service options. • Collect complete and accurate service details, including customer concerns, access information, prior history, and other relevant notes for the field team. • Conduct post-service follow-up with customers to confirm satisfaction, address concerns, and help strengthen ongoing customer relationships. • Reach out to membership customers to arrange routine maintenance visits and keep recurring service schedules on track. • Maintain detailed and up-to-date customer records, communication notes, and appointment information within the company system. • Partner with dispatch and other team members to communicate scheduling details, support appointment changes, and assist during busy periods. • Help optimize the schedule by filling open time slots with waitlisted customers, maintenance visits, or other pending appointments. • Provide additional administrative support such as data entry, outreach tasks, and team coordination as business needs require.
2026-07-29T00:00:00Z

Bilingual Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base. *Fully ONSITE and must be Bilingual in Spanish* Responsibilities:• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.• Handle both inbound and outbound calls to address customer needs and provide accurate information.• Assist customers in resolving issues, answering questions, and providing guidance on services offered.• Document customer interactions and maintain accurate records in the system.• Collaborate with team members to ensure seamless service delivery and problem resolution.• Identify and escalate complex issues to appropriate departments for further support.• Follow established protocols and procedures to maintain high-quality service standards.• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.• Provide feedback to improve customer service processes and enhance the overall experience.
2026-07-28T00:00:00Z