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2 results for Customer Service Manager in Madison, WI

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing appointment scheduling, and creating a positive experience from the first interaction through post-service follow-up. In this role, you will support inbound inquiries, coordinate service visits, and maintain accurate records while working closely with internal team members to keep daily operations running smoothly. Responsibilities: • Respond to incoming phone calls and online inquiries with professionalism, empathy, and a strong sense of urgency. • Turn customer inquiries into scheduled service appointments by identifying needs, asking thoughtful questions, and recommending the appropriate service options. • Collect complete and accurate service details, including customer concerns, access information, prior history, and other relevant notes for the field team. • Conduct post-service follow-up with customers to confirm satisfaction, address concerns, and help strengthen ongoing customer relationships. • Reach out to membership customers to arrange routine maintenance visits and keep recurring service schedules on track. • Maintain detailed and up-to-date customer records, communication notes, and appointment information within the company system. • Partner with dispatch and other team members to communicate scheduling details, support appointment changes, and assist during busy periods. • Help optimize the schedule by filling open time slots with waitlisted customers, maintenance visits, or other pending appointments. • Provide additional administrative support such as data entry, outreach tasks, and team coordination as business needs require.
2026-07-08T00:00:00Z

Client Solutions Manager

Middleton, WI
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
Client Solutions Manager – Technology Staffing📍 Madison, WI (Hybrid/Local Market Focus) 🏢 Robert Half TechnologyAt Robert Half, we believe great careers start with great connections — and our Client Solutions Managers are at the center of it.This is the same role I started my career in at Robert Half. It’s a unique opportunity to build a career where business development, relationship building, and problem-solving come together to create real impact for clients and candidates alike.About the RoleAs a Client Solutions Manager, you will be responsible for building and growing client relationships within the local technology market. You’ll partner with hiring managers to understand their business needs and connect them with top technology talent across contract and direct hire solutions.This is a high-impact, consultative sales role where you will own your territory, build your pipeline, and help organizations solve their most critical technology staffing challenges.What You’ll Do<ul><li>Develop and grow relationships with new and existing clients across the Madison and surrounding Wisconsin tech market</li><li>Partner with hiring managers to understand technical needs and team culture</li><li>Source business opportunities and build a strong client pipeline</li><li>Collaborate with recruiters to deliver high-quality technology talent</li><li>Provide consultative guidance on hiring trends, market conditions, and talent strategy</li><li>Drive revenue through contract and direct hire placements</li></ul>What We’re Looking For<ul><li>Strong relationship-building and communication skills</li><li>Curiosity and willingness to learn technology and business needs</li><li>Competitive, self-motivated mindset with a team-first attitude</li><li>Ability to listen, ask great questions, and solve problems</li><li>Experience in sales, recruiting, customer success, or technology preferred (not required)</li><li>Passion for helping people grow their careers and businesses succeed</li></ul>Why Robert HalfAt Robert Half, you’re not just filling jobs — you’re building careers and solving business problems that matter.We offer:<ul><li>Industry-leading training and development</li><li>A collaborative, high-performing local team</li><li>Established client relationships in the Wisconsin technology market</li><li>Strong earning potential with base + commission structure</li><li>Career growth opportunities across sales, leadership, and specialty paths</li></ul>
2026-06-30T00:00:00Z