We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced Administrative Assistant to join our team in Sun Prairie, Wisconsin. This <strong>contract</strong> position requires a dedicated, detail-oriented individual to manage front desk operations while providing exceptional customer service and administrative support. You will play a key role in maintaining a welcoming environment, supporting office functions, and ensuring compliance with company policies.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact at the front desk, welcoming visitors and ensuring compliance with physical security protocols.</p><p>• Manage meeting room bookings and coordinate catering services based on company needs.</p><p>• Respond to inquiries in a timely and attentive manner via the designated inbox.</p><p>• Maintain a clean and organized reception area to uphold a high standard of corporate image.</p><p>• Assist with onboarding processes, including access card management and basic administrative tasks for new employees.</p><p>• Monitor and replenish inventory levels for office supplies, kitchen consumables, and other essentials.</p><p>• Liaise with suppliers and contractors to address maintenance and operational requirements.</p><p>• Utilize intermediate Excel and PowerPoint skills to support data collection and reporting for departmental metrics.</p><p>• Ensure compliance with all legal and regulatory standards related to office operations.</p><p>• Report any faults or required repairs promptly to maintain a safe and functional workspace.</p>
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
We are looking for a dedicated Logistics Clerk to join our team on a contract basis in Madison, Wisconsin. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands-on work. You'll play a key part in ensuring the accurate and timely handling of pharmaceutical shipments while maintaining high standards of care and organization.<br><br>Responsibilities:<br>• Coordinate the shipping and receiving of pharmaceutical products with precision and efficiency.<br>• Assemble and prepare boxes for outgoing shipments, ensuring proper packaging standards.<br>• Handle the mailing of medications, including refrigerated or ice-packed items as required.<br>• Process incoming orders and complete data entry tasks with attention to detail.<br>• Maintain inventory by shelving received medications in their designated locations.<br>• Stay active on your feet throughout the day to manage physical tasks effectively.<br>• Utilize light computer skills for tracking and managing shipment details.<br>• Ensure compliance with safety and quality protocols during packaging and shipping activities.<br>• Provide excellent customer service when managing deliveries and inquiries.<br>• Operate within systems such as IBM AS/400 and Microsoft Office tools to streamline logistics processes.
<p>We are looking for a dedicated Fulfillment Clerk to join our team on a contract basis in Madison, Wisconsin. This role involves handling a variety of tasks to ensure the efficient shipping, receiving, and packaging of pharmaceutical products. If you enjoy working in a fast-paced environment and have strong organizational skills, this position may be a great fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage the shipping and receiving of pharmaceutical products, ensuring all items are handled with care.</p><p>• Assemble and prepare boxes for shipping, including packaging medications securely.</p><p>• Process outgoing mail, including medications that require specialized packaging such as refrigeration.</p><p>• Receive and organize incoming orders, shelving medications as needed.</p><p>• Perform light data entry and computer-based tasks to maintain accurate records.</p><p>• Remain on your feet throughout the day to support various operational activities.</p><p>• Ensure proper handling and packaging of medications according to established guidelines.</p><p>• Collaborate with team members to maintain a smooth workflow and address any logistical challenges.</p>
<p><strong>PHP Developer</strong></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>PHP Developer</strong> to support a platform transition and help build out new PHP-based applications using the JetBrains ecosystem. This is a hands-on, heads-down role for someone who enjoys owning development work end to end and is comfortable operating in a Linux server environment.</p><p>This position blends <strong>core PHP development</strong> with <strong>light systems administration</strong>, making it ideal for someone who has supported production applications in a mid-to-large enterprise environment and can step in confidently to move work forward.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Develop and maintain <strong>customer-facing PHP applications</strong></li><li>Build and support <strong>API integrations</strong></li><li>Serve as a key contributor during the platform transition to <strong>PHPStorm / JetBrains</strong></li><li>Manage application deployments, services, permissions, and troubleshooting on <strong>Linux servers</strong></li><li>Collaborate closely with existing developers to support workload and accelerate delivery</li><li>Work independently to identify dependencies, tools, and best practices needed for development</li><li>Support backend data access and integrations using SQL</li><li>Contribute to environment setup and ongoing stability as systems are being built out</li><li>EDI experience is a strong plus, especially for integration-focused work</li></ul><p><br></p><p><strong>Required Experience & Skills</strong></p><ul><li><strong>5+ years</strong> of professional PHP development experience</li><li>Strong experience with <strong>Git</strong> (branching, merging, collaboration workflows)</li><li>Proven ability to <strong>independently deploy, configure, and support PHP applications on Linux servers</strong></li><li>Hands-on experience developing applications and APIs using <strong>PHPStorm (JetBrains)</strong></li><li>Solid <strong>SQL</strong> skills, including configuring data and setting up database connections</li><li>Comfortable managing services, permissions, and troubleshooting production issues</li><li>Experience working in a <strong>mid-to-large company</strong> environment</li></ul><p><br></p><p><strong>Nice to Have</strong></p><ul><li>EDI or integration-heavy background</li><li>Experience supporting production systems during platform or tooling transitions</li><li>Ability to guide others on tooling, dependencies, and development best practices</li></ul><p><br></p>
<p>Robert Half is partnering with a Lake Geneva area client in the recruiting for a Billing Specialist to join their accounting and finance team. The Billing Specialist will be responsible for ensuring accurate preparation, processing, and management of invoices, as well as supporting other billing functions critical to the organization’s revenue cycle.</p><p><br></p><p>This is a permanent placement opportunity Mon - Fri offering health insurance, paid time off, retirement matching and flexible hours. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, review, and issue client invoices in accordance with company policies and core requirements</li><li>Verify billing data, resolve discrepancies, and maintain comprehensive records of billed items</li><li>Assist with contract terms and conditions, ensuring compliance on billed transactions</li><li>Communicate with clients and internal teams regarding billing questions or outstanding invoices</li><li>Support revenue transactions and reporting, collaborating with finance and accounting teams as needed </li><li>Help prepare reports related to billing, collections, and reconciliation for internal review and management</li><li>Ensure adherence to regulatory and company compliance requirements in all billing activities </li></ul>
We are looking for a skilled Tax Preparer to join our team in Lake Geneva, Wisconsin, on a contract basis. This role is ideal for someone with experience in preparing complex fiduciary and partnership income tax returns, who is eager to contribute to a boutique legal firm specializing in estate planning and taxation. As part of this position, you will play a key role in assisting high-net-worth clients with their federal and state tax filing needs.<br><br>Responsibilities:<br>• Prepare a variety of federal and state income tax returns, including Forms 1041, 1065, and 990-PF.<br>• Develop and implement tax-planning strategies to optimize client outcomes.<br>• Conduct research on tax-related matters to ensure compliance and accuracy.<br>• Review and process quarterly estimated tax payments for clients.<br>• Collaborate on trust accounting practices, including preparation of estate and gift tax returns.<br>• Assist with bookkeeping and billing activities as needed.<br>• Maintain proficiency in ProSystem fx tax preparation software to ensure efficient workflow.<br>• Support the firm during busy tax filing seasons by managing increased workloads.<br>• Work closely with partners and the tax manager to meet client needs effectively.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Hartland, Wisconsin. This position offers an exciting opportunity to contribute to the organization by managing accounts receivable and ensuring efficient collections processes. The role requires someone detail-oriented and proactive, capable of delivering results in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee customer accounts and actively follow up on overdue balances to ensure timely collections.<br>• Reconcile open receivables across multiple systems, ensuring accuracy in financial records.<br>• Validate and clean historical data to maintain integrity during system transitions.<br>• Analyze and track accounts receivable using Excel to monitor payment statuses and trends.<br>• Collaborate with internal teams to address billing discrepancies and resolve missing documentation.<br>• Implement process improvements to optimize collection workflows and enhance reporting capabilities.<br>• Utilize expertise in Service Titan or similar accounting systems to streamline operations.<br>• Develop and maintain aging reports to track outstanding balances and payment progress.<br>• Ensure compliance with company policies and procedures during all collection activities.
We are looking for an experienced Business Analyst IV to join our team in Sun Prairie, Wisconsin. In this role, you will focus on gathering and analyzing business requirements, driving project deliverables, and ensuring alignment with organizational priorities. This is a long-term contract position offering an excellent opportunity to work on impactful projects within the insurance industry.<br><br>Responsibilities:<br>• Conduct comprehensive requirements elicitation sessions to identify business needs and translate them into actionable deliverables.<br>• Collaborate with project managers and product owners to drive the successful implementation of functional and technical solutions.<br>• Create detailed documentation for processes, procedures, and requirements to support project goals and organizational strategies.<br>• Analyze and map business processes to identify areas for improvement and provide recommendations.<br>• Serve as a liaison between business stakeholders, IT teams, and external vendors to ensure seamless communication and project execution.<br>• Lead efforts related to defect resolution and quality assurance for project deliverables.<br>• Manage stakeholder relationships across diverse teams, including business, IT, and customers.<br>• Facilitate the integration of solutions with existing policy administration systems and other platforms.<br>• Drive initiatives related to billing, pricing, and underwriting operations within the insurance domain.<br>• Ensure that project outcomes align with strategic priorities and deliver measurable business value.
