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3 results for Customer Service in Madison, WI

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and delivering accurate service in a fast-paced environment. The person in this role will handle customer interactions with professionalism, process orders carefully, and contribute to a positive experience for every caller. Responsibilities: • Respond to incoming customer calls promptly and provide courteous, solution-focused support. • Place outbound calls as needed to follow up on requests, clarify details, or provide updates. • Enter orders and service-related information accurately into internal systems while maintaining attention to detail. • Address customer questions, concerns, and routine issues by gathering information and guiding each interaction toward resolution. • Maintain clear and organized records of conversations, transactions, and next steps for reference and follow-through. • Manage a steady call volume while balancing efficiency, accuracy, and a high standard of customer care. • Escalate more complex matters to the appropriate team when additional support or resolution is required.
2026-09-03T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing appointment scheduling, and creating a positive experience from the first interaction through post-service follow-up. In this role, you will support inbound inquiries, coordinate service visits, and maintain accurate records while working closely with internal team members to keep daily operations running smoothly. Responsibilities: • Respond to incoming phone calls and online inquiries with professionalism, empathy, and a strong sense of urgency. • Turn customer inquiries into scheduled service appointments by identifying needs, asking thoughtful questions, and recommending the appropriate service options. • Collect complete and accurate service details, including customer concerns, access information, prior history, and other relevant notes for the field team. • Conduct post-service follow-up with customers to confirm satisfaction, address concerns, and help strengthen ongoing customer relationships. • Reach out to membership customers to arrange routine maintenance visits and keep recurring service schedules on track. • Maintain detailed and up-to-date customer records, communication notes, and appointment information within the company system. • Partner with dispatch and other team members to communicate scheduling details, support appointment changes, and assist during busy periods. • Help optimize the schedule by filling open time slots with waitlisted customers, maintenance visits, or other pending appointments. • Provide additional administrative support such as data entry, outreach tasks, and team coordination as business needs require.
2026-09-02T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Representative to support a non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles high-volume interactions professionally, and takes pride in delivering accurate service. The person in this role will assist callers, process information efficiently, and help ensure a positive experience across each customer touchpoint. Responsibilities: • Respond to incoming customer calls with professionalism, empathy, and a solutions-oriented approach. • Place outbound calls as needed to follow up on questions, provide updates, or gather missing information. • Enter orders and service-related details accurately into internal systems while maintaining data quality. • Resolve routine customer concerns by identifying needs, explaining next steps, and providing timely support. • Document call activity, customer interactions, and outcomes thoroughly to maintain complete records. • Manage a steady call volume while balancing efficiency, accuracy, and service quality expectations. • Coordinate with internal team members when issues require additional review or escalation. • Support operational updates or process changes as assigned, including adjustments to workflows and system-related tasks.
2026-09-01T00:00:00Z