We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
<p>We are looking for a dedicated and organized Receptionist to join our team in Fitchburg, Wisconsin. This contract position offers the opportunity to make a positive impact by ensuring smooth daily operations and providing excellent customer service. The ideal candidate will play a vital role in maintaining a welcoming environment for clients and supporting administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Open the office each morning by turning on lights, tidying spaces, and managing cleanup as necessary.</p><p>• Welcome clients upon arrival and guide them to the appropriate locations.</p><p>• Maintain cleanliness and organization in the reception area to create a detail-oriented atmosphere.</p><p>• Oversee mail sorting and ensure timely delivery to the appropriate recipients.</p><p>• Load and empty the dishwasher regularly to keep communal spaces functional.</p><p>• Assist with lifting and managing packages as needed.</p><p>• Provide exceptional customer service to clients and visitors.</p><p>• Operate basic office equipment efficiently and handle administrative tasks with accuracy.</p>
<p>We are looking for an experienced Administrative Assistant to join our team in Sun Prairie, Wisconsin. This <strong>contract</strong> position requires a dedicated, detail-oriented individual to manage front desk operations while providing exceptional customer service and administrative support. You will play a key role in maintaining a welcoming environment, supporting office functions, and ensuring compliance with company policies.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact at the front desk, welcoming visitors and ensuring compliance with physical security protocols.</p><p>• Manage meeting room bookings and coordinate catering services based on company needs.</p><p>• Respond to inquiries in a timely and attentive manner via the designated inbox.</p><p>• Maintain a clean and organized reception area to uphold a high standard of corporate image.</p><p>• Assist with onboarding processes, including access card management and basic administrative tasks for new employees.</p><p>• Monitor and replenish inventory levels for office supplies, kitchen consumables, and other essentials.</p><p>• Liaise with suppliers and contractors to address maintenance and operational requirements.</p><p>• Utilize intermediate Excel and PowerPoint skills to support data collection and reporting for departmental metrics.</p><p>• Ensure compliance with all legal and regulatory standards related to office operations.</p><p>• Report any faults or required repairs promptly to maintain a safe and functional workspace.</p>
<p>Are you an experienced <strong>Technical Support</strong> professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting—not simple password resets.</p><p><br></p><p><strong>Schedule: Sunday through Thursday or Tuesday through Saturday</strong></p><p>West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch- 7 am- 7 pm CST is the coverage times, so hours between then.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>In this Technical Support II role, you’ll provide high-quality end user support in a 24/7 environment. The team typically resolves 25–35 tickets per week, though current volume is 10–15 per day and rising. You will handle complex issues requiring advanced troubleshooting, long phone calls (often 30+ minutes), and strong customer service skills.</p><p><br></p><p>You’ll support customers through multiple channels—including phone, chat, and ticketing—using tools such as ZenDesk and Genesis. Multitasking is critical as you move fluidly between calls, chats, and email tickets.</p><p><br></p><p>Key Responsibilities</p><ul><li>Deliver Tier 2/3 SaaS application support to external customers</li><li>Troubleshoot complex technical issues, including platform connectivity and IoT-related problems</li><li>Handle support cases through phone, chat, and ticketing systems</li><li>Clearly document all steps, actions, and outcomes in the ticketing system</li><li>Follow established incident management processes and escalate appropriately</li><li>Provide exceptional customer service to a diverse global customer base</li><li>Collaborate with team members to identify trends and recommend improvements</li></ul><p><br></p><p><br></p>
We are looking for a skilled and customer-oriented Help Desk Analyst to join our team in Rockford, Illinois. In this Contract to permanent position, you will play a vital role in providing technical assistance and support to end users, ensuring a seamless IT experience. This is an onsite role requiring close collaboration with team members and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to end-user inquiries, resolving technical issues related to password resets, software troubleshooting, and hardware malfunctions.<br>• Provide expert troubleshooting for Microsoft Office applications and Windows 10 operating systems.<br>• Manage service desk tickets efficiently, ensuring timely resolution and thorough documentation.<br>• Collaborate with a team of IT professionals to support approximately 700 users across the organization.<br>• Utilize Active Directory for user account management and basic administrative tasks.<br>• Identify and diagnose networking issues, escalating them to the appropriate team members as necessary.<br>• Maintain a high standard of customer service, ensuring user satisfaction and effective communication.<br>• Occasionally travel to other company locations to provide on-site support when required.<br>• Stay updated on IT best practices and emerging technologies to enhance service delivery.
<p>We are looking for a dedicated Fulfillment Clerk to join our team on a contract basis in Madison, Wisconsin. This role involves handling a variety of tasks to ensure the efficient shipping, receiving, and packaging of pharmaceutical products. If you enjoy working in a fast-paced environment and have strong organizational skills, this position may be a great fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Manage the shipping and receiving of pharmaceutical products, ensuring all items are handled with care.</p><p>• Assemble and prepare boxes for shipping, including packaging medications securely.</p><p>• Process outgoing mail, including medications that require specialized packaging such as refrigeration.</p><p>• Receive and organize incoming orders, shelving medications as needed.</p><p>• Perform light data entry and computer-based tasks to maintain accurate records.</p><p>• Remain on your feet throughout the day to support various operational activities.</p><p>• Ensure proper handling and packaging of medications according to established guidelines.</p><p>• Collaborate with team members to maintain a smooth workflow and address any logistical challenges.</p>
<p><strong>Overview</strong></p><p>Robert Half is searching for a Business Analyst with significant experience working with Dynamics 365 (D365), for our client in Madison, WI. The Dynamics Analyst will support Microsoft Dynamics 365 CRM, updates/upgrades to the system, integrations with CRM, process improvement, requirements gathering, and work directly with end-users.</p><p><br></p><p><strong>This is a Direct Hire position that will require an onsite work schedule (5 days).</strong></p><p><strong>Relocation assistance may be available for highly qualified candidates.</strong></p><p><br></p><p><strong>*SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE*</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Support daily use of Dynamics 365 CRM across the business groups.</p><p>• Work with internal teams to understand business needs and translate them into documented requirements for system updates or new capabilities.</p><p>• Produce functional specifications and user stories that guide development work.</p><p>• Facilitate discovery sessions to evaluate workflows and identify areas where CRM functionality can streamline processes.</p><p>• Configure and adjust Dynamics 365 Customer Engagement modules including Sales, Customer Service, and Marketing.</p><p>• Assist with data migration tasks, system integrations, and CRM reporting needs.</p><p>• Review current processes to identify gaps and propose practical solutions that improve system performance and user experience.</p><p>• Coordinate with technical teams and project stakeholders to deliver CRM enhancements on schedule.</p><p>• Provide user training, documentation, and general support.</p><p>• Monitor new features and updates released for Dynamics 365 Customer Engagement and apply best practices.</p>
We are looking for a dedicated Logistics Clerk to join our team on a contract basis in Madison, Wisconsin. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands-on work. You'll play a key part in ensuring the accurate and timely handling of pharmaceutical shipments while maintaining high standards of care and organization.<br><br>Responsibilities:<br>• Coordinate the shipping and receiving of pharmaceutical products with precision and efficiency.<br>• Assemble and prepare boxes for outgoing shipments, ensuring proper packaging standards.<br>• Handle the mailing of medications, including refrigerated or ice-packed items as required.<br>• Process incoming orders and complete data entry tasks with attention to detail.<br>• Maintain inventory by shelving received medications in their designated locations.<br>• Stay active on your feet throughout the day to manage physical tasks effectively.<br>• Utilize light computer skills for tracking and managing shipment details.<br>• Ensure compliance with safety and quality protocols during packaging and shipping activities.<br>• Provide excellent customer service when managing deliveries and inquiries.<br>• Operate within systems such as IBM AS/400 and Microsoft Office tools to streamline logistics processes.
<p>We are seeking two reliable and customer-focused <strong>Desktop Support Technicians</strong> to support a critical, well-defined project focused on <strong>Microsoft Intune deployment and a company-wide hardware refresh</strong>. This is a hands-on, on-site role at a downtown Madison corporate office.</p><p>The team has a <strong>solid process and clear project plan in place</strong>, and these resources will be dedicated solely to this effort with full team support.</p><p>Key Responsibilities</p><ul><li>Deploy and configure devices using <strong>Microsoft Intune</strong></li><li>Perform <strong>hardware refreshes</strong>, including device imaging and setup</li><li>Provide excellent, professional customer service to end users during device transitions</li><li>Follow established processes and documentation to ensure consistency and efficiency</li><li>Support a deployment pace of approximately <strong>20 devices per week</strong>, with team collaboration</li></ul><p>Required Qualifications</p><ul><li>Strong experience with <strong>Windows environments</strong></li><li>Hands-on background with <strong>desktop/laptop hardware</strong>, imaging, and device setup</li><li>Proven dependability and ability to follow a defined process</li><li>Strong communication and customer service skills</li><li>Ability to work <strong>on-site, 40 hours per week</strong></li></ul><p>Preferred Qualifications</p><ul><li>Experience with <strong>Microsoft Intune</strong> (highly preferred, but not required)</li><li>Prior involvement in hardware refresh or large-scale device rollout projects</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst II to join our team in Madison, Wisconsin. In this role, you will provide essential technical support to ensure smooth operations for end users. This is a long-term contract position, offering an excellent opportunity to showcase your problem-solving skills and expertise in resolving IT issues.<br><br>Responsibilities:<br>• Deliver comprehensive technical assistance to end users, addressing hardware, software, and network-related concerns.<br>• Manage and resolve service desk tickets efficiently while ensuring timely updates to users.<br>• Troubleshoot and resolve issues with printer hardware, network printers, and related equipment.<br>• Perform imaging and deployment of desktop systems using tools like Microsoft SCCM.<br>• Provide support for Windows 10 and Office 365 applications, ensuring optimal functionality.<br>• Configure and troubleshoot VPN technologies to support remote access.<br>• Maintain and manage Active Directory accounts and permissions.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Ensure exceptional customer service by communicating effectively and professionally with users.<br>• Document processes, solutions, and troubleshooting steps to streamline future support efforts.
<p><strong>Position Overview</strong></p><p>Robert Half is seeking an IT support professional with experience in IT Service Management, SAP support, and business analysis for our client in the Madison area. In this SAP Support Analyst role your responsibilities include evaluating and analyzing SAP Help Desk requests, resolving incidents, gathering business requirements for larger projects, assigning tasks to SAP team members, and coordinating to ensure timely completion of incidents and change requests. </p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Monitor the SAP Help Desk daily and assess new incidents to determine proper resolution steps.</li><li>Resolve SAP incidents when possible and escalate complex issues appropriately.</li><li>Gather and analyze business requirements from stakeholders for requests requiring larger enhancements or changes.</li><li>Assign and track SAP Help Desk tasks for internal team members and offshore support.</li><li>Coordinate with SAP and offshore teams to ensure timely completion of incidents and changes.</li><li>Support SAP and other business/technology teams during design, development, and delivery to ensure scalable and robust solutions.</li><li>Identify, assess, and mitigate risks associated with solutions/designs.</li><li>Motivate and collaborate with team members outside direct authority to meet SAP Help Desk milestones and deliverables.</li><li>Communicate effectively with consultants and work closely in a global team environment.</li><li>Perform other duties as requested by the Director of SAP.</li></ul>
<p><strong>PHP Developer</strong></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>PHP Developer</strong> to support a platform transition and help build out new PHP-based applications using the JetBrains ecosystem. This is a hands-on, heads-down role for someone who enjoys owning development work end to end and is comfortable operating in a Linux server environment.</p><p>This position blends <strong>core PHP development</strong> with <strong>light systems administration</strong>, making it ideal for someone who has supported production applications in a mid-to-large enterprise environment and can step in confidently to move work forward.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Develop and maintain <strong>customer-facing PHP applications</strong></li><li>Build and support <strong>API integrations</strong></li><li>Serve as a key contributor during the platform transition to <strong>PHPStorm / JetBrains</strong></li><li>Manage application deployments, services, permissions, and troubleshooting on <strong>Linux servers</strong></li><li>Collaborate closely with existing developers to support workload and accelerate delivery</li><li>Work independently to identify dependencies, tools, and best practices needed for development</li><li>Support backend data access and integrations using SQL</li><li>Contribute to environment setup and ongoing stability as systems are being built out</li><li>EDI experience is a strong plus, especially for integration-focused work</li></ul><p><br></p><p><strong>Required Experience & Skills</strong></p><ul><li><strong>5+ years</strong> of professional PHP development experience</li><li>Strong experience with <strong>Git</strong> (branching, merging, collaboration workflows)</li><li>Proven ability to <strong>independently deploy, configure, and support PHP applications on Linux servers</strong></li><li>Hands-on experience developing applications and APIs using <strong>PHPStorm (JetBrains)</strong></li><li>Solid <strong>SQL</strong> skills, including configuring data and setting up database connections</li><li>Comfortable managing services, permissions, and troubleshooting production issues</li><li>Experience working in a <strong>mid-to-large company</strong> environment</li></ul><p><br></p><p><strong>Nice to Have</strong></p><ul><li>EDI or integration-heavy background</li><li>Experience supporting production systems during platform or tooling transitions</li><li>Ability to guide others on tooling, dependencies, and development best practices</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Hartland, Wisconsin. This position offers an exciting opportunity to contribute to the organization by managing accounts receivable and ensuring efficient collections processes. The role requires someone detail-oriented and proactive, capable of delivering results in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee customer accounts and actively follow up on overdue balances to ensure timely collections.<br>• Reconcile open receivables across multiple systems, ensuring accuracy in financial records.<br>• Validate and clean historical data to maintain integrity during system transitions.<br>• Analyze and track accounts receivable using Excel to monitor payment statuses and trends.<br>• Collaborate with internal teams to address billing discrepancies and resolve missing documentation.<br>• Implement process improvements to optimize collection workflows and enhance reporting capabilities.<br>• Utilize expertise in Service Titan or similar accounting systems to streamline operations.<br>• Develop and maintain aging reports to track outstanding balances and payment progress.<br>• Ensure compliance with company policies and procedures during all collection activities.
<p>Robert Half is partnering with a Lake Geneva area client in the recruiting for a Billing Specialist to join their accounting and finance team. The Billing Specialist will be responsible for ensuring accurate preparation, processing, and management of invoices, as well as supporting other billing functions critical to the organization’s revenue cycle.</p><p><br></p><p>This is a permanent placement opportunity Mon - Fri offering health insurance, paid time off, retirement matching and flexible hours. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, review, and issue client invoices in accordance with company policies and core requirements</li><li>Verify billing data, resolve discrepancies, and maintain comprehensive records of billed items</li><li>Assist with contract terms and conditions, ensuring compliance on billed transactions</li><li>Communicate with clients and internal teams regarding billing questions or outstanding invoices</li><li>Support revenue transactions and reporting, collaborating with finance and accounting teams as needed </li><li>Help prepare reports related to billing, collections, and reconciliation for internal review and management</li><li>Ensure adherence to regulatory and company compliance requirements in all billing activities </li></ul>
We are looking for a skilled Tax Preparer to join our team in Lake Geneva, Wisconsin, on a contract basis. This role is ideal for someone with experience in preparing complex fiduciary and partnership income tax returns, who is eager to contribute to a boutique legal firm specializing in estate planning and taxation. As part of this position, you will play a key role in assisting high-net-worth clients with their federal and state tax filing needs.<br><br>Responsibilities:<br>• Prepare a variety of federal and state income tax returns, including Forms 1041, 1065, and 990-PF.<br>• Develop and implement tax-planning strategies to optimize client outcomes.<br>• Conduct research on tax-related matters to ensure compliance and accuracy.<br>• Review and process quarterly estimated tax payments for clients.<br>• Collaborate on trust accounting practices, including preparation of estate and gift tax returns.<br>• Assist with bookkeeping and billing activities as needed.<br>• Maintain proficiency in ProSystem fx tax preparation software to ensure efficient workflow.<br>• Support the firm during busy tax filing seasons by managing increased workloads.<br>• Work closely with partners and the tax manager to meet client needs effectively.
