<p>We are seeking <strong>Technical Support Specialists</strong> to join our growing global support team. This role is focused on providing external end-user support across phone, chat, and ticketing systems. You will work on complex issues that often require deep troubleshooting and customer service skills. This is not a basic password reset role — calls can run 30 minutes or longer as you help solve real technical challenges.</p><p>You will be part of a 24/7 support operation, collaborating with a team spread across the U.S. and internationally. This position offers the opportunity to make a real impact with end users while developing your technical and customer service expertise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide external end-user technical support via phone, chat, and ticketing systems (ZenDesk, Genisis).</li><li>Resolve 25–35 tickets per week, including 2nd/3rd tier issues.</li><li>Troubleshoot network and product-specific issues, ensuring timely and accurate resolutions.</li><li>Deliver exceptional customer service, guiding end users with patience and professionalism.</li><li>Document technical issues and resolutions clearly and accurately.</li><li>Multitask between calls, chats, and tickets effectively in a fast-paced environment.</li><li>Travel up to 25% for onsite technical projects (typically closer to 10%; may require 1–2 days’ notice).</li><li>Be available for on-call coverage during major incidents, staying until resolution is complete.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Required:</strong></p><ul><li>2+ years of technical support experience.</li><li>Strong background in <strong>network support</strong> (specific to products and systems).</li><li>Excellent <strong>customer service</strong> skills working with external end users.</li><li>Outstanding <strong>communication and documentation</strong> abilities.</li><li>Experience with product support, ideally external customer-facing.</li></ul><p><strong>Preferred:</strong></p><ul><li>Net+ training or certification.</li><li>ITIL, A+, or related technical schooling.</li><li>Experience with network-related troubleshooting and support tools.</li></ul><p><br></p><p><strong>Schedule & Work Conditions</strong></p><ul><li>Schedule: <strong>Sunday–Thursday</strong> or <strong>Tuesday–Saturday</strong>.</li><li>Coverage: 9-hour day with 1-hour lunch; core coverage 7 AM–7 PM CST.</li><li>On-call duty: Must remain until resolution if major incidents occur.</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced ERP/SCM/CRM/BI Consultant to join our team on a Contract to permanent basis in Madison, WI. In this role, you will provide expert support and guidance to end users across multiple sites, ensuring seamless functionality and optimization of systems. Your ability to bridge technical concepts with business needs will be essential to drive effective communication and productive outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support for Epicor ERP systems, addressing the needs of approximately 500 end users across four locations.</p><p>• Collaborate with stakeholders to translate technical concepts into clear, actionable business language.</p><p>• Develop and maintain custom reports using tools like Excel to facilitate data-driven decision-making.</p><p>• Assist in the configuration and management of ERP, SCM, CRM, and BI systems to meet organizational needs.</p><p>• Ensure smooth integration of API developments and support ongoing system enhancements.</p><p>• Create and update business requirement documents to align with project goals and user expectations.</p><p>• Deliver exceptional customer service, ensuring timely resolution of technical issues and user concerns.</p><p>• Utilize client-side scripting to customize and optimize system performance.</p><p>• Support system customization efforts, ensuring compliance with business objectives and technical standards.</p><p>• Contribute to the management of configuration processes to maintain system integrity and efficiency.</p>
We are looking for an experienced Epicor Analyst to join our team in Madison, Wisconsin, on a Contract-to-Permanent basis. In this role, you will collaborate with cross-functional teams to ensure the optimal performance of Epicor ERP systems and provide exceptional support to end users across multiple sites. This position is ideal for a proactive problem-solver who excels at translating technical concepts into business solutions.<br><br>Responsibilities:<br>• Provide expert-level support for Epicor ERP systems, ensuring seamless operation for over 500 end users across multiple locations.<br>• Collaborate with stakeholders to gather, analyze, and document business requirements, aligning them with system capabilities.<br>• Develop and maintain customizations within Epicor to meet specific business needs.<br>• Create and manage detailed reports using Excel and database queries to support decision-making processes.<br>• Act as a liaison between technical teams and business users, ensuring clear communication and understanding.<br>• Configure, test, and deploy system updates and enhancements to optimize functionality.<br>• Troubleshoot and resolve technical issues promptly to minimize disruptions to business operations.<br>• Deliver training and support to end users, empowering them to utilize Epicor systems effectively.<br>• Contribute to API development and integration efforts to enhance system interoperability.<br>• Ensure adherence to best practices in configuration management and system documentation.
<p>We are seeking an experienced Desktop Support professional to assist with a short-term Citrix migration project. In this role, you will help migrate users’ virtual desktops to a new instance, hand off the updated environment (MyDesk) to end users, and ensure each environment is configured to meet their needs.</p><p>This is an onsite role in Madison, WI, working closely with an established IT team to provide both technical execution and user-facing support.</p><p><strong>Responsibilities:</strong></p><ul><li>Migrate user virtual desktops (Citrix) to a new instance</li><li>Perform user handoffs of the new MyDesk environment, ensuring proper setup and functionality</li><li>Work directly with end users to confirm configurations meet their individual requirements</li><li>Collaborate with internal IT team members for troubleshooting and escalations</li><li>Document migration steps, issues, and resolutions as needed</li></ul><p><br></p>
We are looking for an experienced and detail-driven Tax Preparer to join our dedicated services team in Madison, Wisconsin. In this role, you will be responsible for preparing individual federal and state tax returns, ensuring compliance with current tax regulations, and providing tailored solutions to meet client needs. This position offers an opportunity to work both independently and collaboratively in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Prepare accurate federal and state tax returns for individual clients using advanced tax software.<br>• Analyze financial data to recommend personalized tax strategies and optimize client outcomes.<br>• Provide exceptional service by addressing client inquiries and resolving tax-related concerns efficiently.<br>• Stay informed on changes to tax laws and regulations to maintain compliance and deliver high-quality service.<br>• Collaborate with team members to address complex tax issues and develop comprehensive solutions.<br>• Participate in mandatory training sessions to enhance skills and ensure growth.<br>• Utilize tools such as Microsoft Word, Excel, Teams, and Outlook to manage tasks and client communications effectively.
We are looking for a detail-oriented Logistics Clerk to join our team in Madison, Wisconsin. In this role, you will handle critical tasks related to pharmaceutical shipping and inventory management. This is a long-term contract position that requires physical activity and light computer work in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and assemble boxes for shipping pharmaceutical products, ensuring proper packaging for refrigerated items when necessary.<br>• Manage the intake of orders and accurately package medications for shipment.<br>• Receive and organize incoming pharmaceutical inventory on shelves, maintaining an orderly stock.<br>• Perform shipping and receiving duties, including mailing medications and handling deliveries.<br>• Utilize computer systems for light data entry and inventory tracking.<br>• Maintain high standards of accuracy and efficiency while standing for most of the workday.<br>• Ensure compliance with shipping regulations and proper handling of sensitive materials.<br>• Collaborate with team members to meet fulfillment deadlines and customer expectations.
We are looking for a skilled Systems Administrator to join our team in Middleton, Wisconsin. This Contract to permanent position offers an opportunity to work in a dynamic environment, supporting a technology-focused infrastructure and collaborating closely with managed service providers. The ideal candidate will have a strong technical background and a dedication to delivering exceptional customer service.<br><br>Responsibilities:<br>• Manage and maintain Windows Server environments to ensure optimal performance and reliability.<br>• Administer Active Directory, including user and group management, permissions, and security settings.<br>• Provide technical support and troubleshooting for Windows 10 systems across the organization.<br>• Configure and manage Cisco network devices to maintain secure and efficient connectivity.<br>• Collaborate with managed service providers to address system issues and implement solutions.<br>• Maintain and support Citrix technologies to enable seamless remote access and virtualized applications.<br>• Oversee server infrastructure, including installation, updates, and system monitoring.<br>• Build and sustain relationships with vendors to ensure timely procurement and resolution of technical challenges.<br>• Deliver exceptional customer service by addressing technical inquiries and resolving issues promptly.
We are looking for a dedicated Logistics Clerk to join our team on a long-term contract basis in Madison, Wisconsin. This role involves supporting pharmaceutical shipping and receiving operations, ensuring the accurate packaging and delivery of medications. The position requires attention to detail, organizational skills, and the ability to work on your feet throughout the day.<br><br>Responsibilities:<br>• Coordinate the shipping and receiving of pharmaceutical products, ensuring accuracy and compliance with company standards.<br>• Prepare boxes and packages for shipment, including handling refrigerated medications that require special packaging.<br>• Process orders and manage the intake of medications, verifying inventory and ensuring proper storage.<br>• Conduct light computer-based tasks such as data entry to maintain accurate records.<br>• Handle the mailing of medications to customers, following prescribed procedures.<br>• Organize and shelve incoming medication shipments efficiently.<br>• Maintain a clean and organized workspace to support smooth logistics operations.<br>• Collaborate with team members to ensure timely and accurate deliveries.
<p>We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Rockford, Illinois. In this role, you will provide essential support across various administrative functions, ensuring smooth operations and organizational efficiency. The ideal candidate will possess strong organizational skills, a proactive approach to problem-solving, and the ability to manage multiple tasks effectively.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage daily administrative tasks, including emails, scheduling, and filing</li><li>Handle incoming calls and inquiries with professionalism and efficiency</li><li>Prepare reports, spreadsheets, and other documents as needed</li><li>Accurately enter data into various databases and spreadsheets</li><li>Identify and correct data entry errors</li><li>Maintain data files and ensure data integrity</li><li>Assist with data entry projects as needed</li><li>Uphold confidentiality and manage sensitive information responsibly</li><li>Provide excellent customer service and maintain a welcoming office environment</li><li>Creating and maintaining accurate sensitive employee and company records and gathering all related documentation and key details</li><li>Participate in the execution of HR-related projects and continuous improvement initiatives</li></ul><p><br></p>
We are looking for a detail-oriented Logistics Clerk to join our team in Madison, Wisconsin. This is a long-term contract position where you will play a key role in handling shipping and receiving tasks, assembling packages, and ensuring orders are processed accurately and efficiently. The ideal candidate thrives in a fast-paced environment, enjoys physical work, and has basic computer skills to support inventory and order management.<br><br>Responsibilities:<br>• Prepare and package shipments, including medications requiring special handling such as refrigerated packaging.<br>• Receive incoming pharmaceutical products and organize them on shelves.<br>• Process and mail out customer orders, ensuring accuracy and timely delivery.<br>• Perform light data entry tasks to manage inventory and track orders.<br>• Assemble boxes and prepare them for shipping.<br>• Handle intake of new orders and ensure proper documentation.<br>• Stand and move around throughout the day to complete operational tasks efficiently.<br>• Utilize basic computer systems to support daily logistics operations.
We are looking for a detail-oriented Logistics Clerk to join our team in Madison, Wisconsin. In this role, you will play a key part in ensuring the efficient handling, packaging, and shipment of pharmaceutical products. This is a long-term contract position, offering a stable and rewarding opportunity in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and assemble boxes for shipping pharmaceutical products, ensuring proper packaging standards are met.<br>• Handle shipping and receiving tasks, including the intake and shelving of medications.<br>• Mail out medications while adhering to specific packaging requirements, including ice or refrigerated packaging when necessary.<br>• Process and fulfill incoming orders with accuracy and attention to detail.<br>• Perform light data entry tasks and utilize basic computer systems for record-keeping.<br>• Maintain an organized workspace and ensure compliance with safety and quality protocols.<br>• Stand and move throughout the workday to complete tasks efficiently.<br>• Collaborate with team members to ensure timely and accurate deliveries.<br>• Utilize management systems and tools to support logistics operations.
We are looking for an experienced Network Engineer to join our team in Middleton, Wisconsin. This Contract to permanent position is ideal for a skilled individual with expertise in network infrastructure, customer-facing solutions, and vendor management. You will play a pivotal role in maintaining, securing, and optimizing enterprise-level networks.<br><br>Responsibilities:<br>• Design, configure, and manage advanced network systems, including routers, switches, and firewalls.<br>• Implement and maintain security protocols using platforms such as Palo Alto Networks, Fortigate, and Cisco ASA.<br>• Monitor network performance and troubleshoot connectivity issues to ensure uninterrupted operations.<br>• Collaborate with clients to deliver tailored network solutions and provide exceptional customer support.<br>• Conduct regular patch management and updates to maintain system security and reliability.<br>• Utilize protocols like BGP to manage and optimize network traffic.<br>• Partner with vendors to evaluate and integrate new hardware and software solutions.<br>• Document network configurations and procedures to support ongoing operations and scalability.<br>• Perform audits and assessments to identify areas for improvement and implement corrective actions.<br>• Provide technical guidance and training to team members to enhance overall capabilities.
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
<p>We are looking for a Tax Accountant to join our team in the legal industry, located in Lake Geneva, Wisconsin. The Tax Accountant will be responsible for the preparation of a variety of federal and state income tax returns, implementing tax-planning strategies, and conducting tax-related research. You will also handle tasks related to trust accounting, estate and gift tax returns, and various bookkeeping and billing activities.</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Prepare a variety of federal and state income tax returns focusing on Forms 1041, 1065, and 990-PF.</p><p>• Implement tax-planning strategies to optimize client's tax position.</p><p>• Conduct tax-related research to keep up-to-date with the latest tax laws and regulations.</p><p>• Review and process payments for quarterly estimated taxes.</p><p>• Participate in the firm's trust accounting practice when necessary.</p><p>• Prepare estate and gift tax returns in accordance with applicable laws and regulations.</p><p>• Perform a broad range of bookkeeping and billing activities to ensure accurate financial records.</p><p>• Work with various accounting software systems for efficient and accurate tax preparation and bookkeeping.</p><p>• Handle increased workloads during busy tax filing seasons, ensuring all deadlines are met.</p><p>• Maintain professional knowledge and skills in areas of tax compliance and planning.</p>
