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3 results for Business Systems Analyst in Madison, WI
- Madison, WI
- onsite
- Permanent / Full Time
- 45000 - 65000 USD / Yearly
- <p>Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary point of contact for IT support requests and track issues through resolution.</li><li>Provide technical support for computers, phones, software, and Microsoft 365 applications.</li><li>Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.</li><li>Maintain accurate hardware and software asset records.</li><li>Assist users with training on software, devices, and technology processes.</li><li>Identify recurring technical issues and recommend longer-term solutions.</li><li>Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.</li><li>Support Windows-based domain infrastructure and virtualization environments.</li><li>Follow established IT, security, and organizational policies and procedures.</li></ul><p><br></p>
- 2026-09-10T00:00:00Z
- Mt. Horeb, WI
- remote
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Fraud Analyst to support a retail apparel and accessories business in Wisconsin through a Contract assignment. This role focuses on reviewing online transactions, identifying suspicious activity, and helping protect revenue while maintaining a positive customer experience. The ideal candidate brings strong judgment, fraud detection expertise, and the ability to work closely with multiple teams in a fast-paced eCommerce environment.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate flagged and high-risk eCommerce orders in real time to determine whether purchases should be released, held for review, or stopped due to suspected fraud.</p><p>• Analyze transaction patterns, order velocity, and unusual buying behavior to uncover potential card misuse, account compromise, or organized fraudulent activity.</p><p>• Partner with customer support, fulfillment, logistics, and finance stakeholders to validate order details, confirm customer legitimacy, and address fraud-related concerns.</p><p>• Apply balanced decision-making to reduce unnecessary order declines while still protecting the business from financial loss and fraudulent transactions.</p><p>• Track emerging fraud trends, unexpected activity increases, and recurring risk indicators, then escalate meaningful findings to leadership for action.</p><p>• Document investigations, decisions, and supporting evidence clearly to maintain accurate records and improve fraud prevention efforts over time.</p><p>• Support fraud review coverage during evening and weekend hours to help ensure timely action on urgent transactions and risk events</p>
- 2026-10-09T00:00:00Z
- Madison, WI
- onsite
- Temporary to Hire
- 51.4615 - 59.587 USD / Hourly
- <p>We are seeking a <strong>Senior QA Analyst</strong> to help ensure SAP and business applications meet business requirements through comprehensive test planning, functional testing, test automation, defect identification, and release validation.</p><p>This role will serve as a bridge between the <strong>technical/programming and business sides of application quality</strong>, partnering closely with developers, SAP/IT technical teams, business leaders, project stakeholders, and end users.</p><p>The ideal candidate is comfortable working independently on complex projects, communicating with both technical and non-technical audiences, and taking ownership of quality throughout the software development and release lifecycle.</p><p>What You’ll Do</p><ul><li>Review and analyze business and technical requirements to understand application functionality and expected outcomes.</li><li>Create and/or contribute to detailed test plans, test cases, and testing strategies.</li><li>Execute functional, integration, IT, and business testing.</li><li>Develop, maintain, and debug automated test scripts.</li><li>Create automation plans and incorporate automated testing into the software release pipeline.</li><li>Utilize <strong>Tricentis Tosca</strong> and <strong>Azure DevOps</strong> as key QA and release-management tools.</li><li>Schedule and monitor automated testing activities.</li><li>Identify, document, prioritize, and track defects and issues through resolution.</li><li>Partner with developers, technical teams, and business stakeholders to troubleshoot issues and determine appropriate solutions.</li><li>Support <strong>User Acceptance Testing (UAT)</strong>, release validation, and application approvals.</li><li>Provide quality metrics and testing status updates to project stakeholders.</li><li>Participate in application releases, deployments, rollouts, and production validation.</li><li>Identify opportunities for application and process improvements.</li><li>Assist with user training and business rollouts as needed.</li><li>Provide Level 2/3 application support when issues cannot be resolved through the Help Desk.</li><li>Participate in projects ranging from smaller initiatives to enterprise-level implementations.</li><li>Help mentor and support less experienced QA team members and co-ops.</li></ul>
- 2026-10-07T00:00:00Z