We are looking for a skilled Desktop Support Analyst to join our team in Cleveland, Ohio. In this long-term contract role, you will provide hands-on technical assistance to end users in a Windows-based environment. This position offers a unique opportunity to contribute to a dynamic IT team while supporting cutting-edge initiatives, including early AI pilot programs.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues.<br>• Configure, deploy, and maintain desktops, laptops, and related hardware.<br>• Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint.<br>• Manage IT assets by overseeing shipping, receiving, and inventory processes.<br>• Collaborate with team members to ensure adherence to cybersecurity best practices.<br>• Offer support in an accounting-focused environment, addressing specific user needs.<br>• Assist with Citrix-related tasks as needed.<br>• Contribute to team efforts in exploring and implementing AI tools and technologies.<br>• Work effectively within a small IT team to solve technical challenges and improve processes.
We are looking for a skilled Business Systems Analyst to join our team in Westlake, Ohio. This role is ideal for someone who thrives on analyzing complex data, translating business needs into actionable solutions, and collaborating across teams to enhance system functionality. The successful candidate will bring expertise in business analysis and a proactive approach to ensuring seamless project execution and client satisfaction.<br><br>Responsibilities:<br>• Analyze and interpret data files to translate between proprietary and standard formats, ensuring efficient resolution of business challenges.<br>• Document and implement functional requirements, technical specifications, and templates tailored to client needs while leveraging deep product knowledge.<br>• Review complex data sets, create mapping documents, and provide guidance on best practices to meet client requirements.<br>• Utilize internal databases to identify coding issues and recommend necessary adjustments.<br>• Act as a liaison between teams, managing system enhancements, defect resolution, and validation processes in collaboration with QA teams.<br>• Build and maintain strong relationships with clients, including executive-level stakeholders, and effectively communicate technical and non-technical concepts.<br>• Collaborate with IT teams to develop or improve client products, ensuring business requirements are met, conducting validations, and delivering end-user documentation and training.<br>• Identify opportunities for system improvements and escalate issues to ensure timely resolutions.<br>• Lead discussions with clients to understand their needs and provide strategic guidance, demonstrating professionalism and technical expertise.<br>• Participate in Agile-focused daily stand-up meetings and contribute to project success through disciplined adherence to the Software Development Lifecycle.
<p>We are looking for a skilled Data Analyst III to join our <strong>remote </strong>team on a long-term contract. This role involves conducting detailed financial analyses, identifying trends, and delivering actionable recommendations that drive business success. The ideal candidate will independently collaborate with multiple business groups and top-tier stakeholders to enhance processes and implement data-driven solutions.</p><p><br></p><p>Responsibilities:</p><p>• Perform in-depth analyses to identify trends and provide actionable recommendations to improve business processes.</p><p>• Present findings through clear summaries, visualizations, and discussions, gaining stakeholder commitment for implementation.</p><p>• Develop advanced data models and programs to support complex business analyses.</p><p>• Collaborate with business partners to assess information needs and translate them into actionable projects.</p><p>• Retrieve, verify, and prepare data from multiple sources for analysis, ensuring accuracy and reliability.</p><p>• Create comprehensive queries, tools, and spreadsheets to support management decision-making.</p><p>• Compile reports, graphs, and charts to forecast trends and recommend process improvements.</p><p>• Act as a liaison for departmental projects, sharing expertise and supporting cross-functional initiatives.</p><p>• Mentor less experienced staff by providing guidance on assignments and training.</p><p>• Deliver data insights to external agencies, vendors, and stakeholders when required.</p>
We are looking for an experienced Software Engineer to join our dynamic team in Cleveland, Ohio. In this role, you will contribute to the complete development cycle of hardware, firmware, and software solutions, ensuring optimal functionality and efficiency. This position offers the opportunity to design innovative solutions for real-time system control while collaborating with a team dedicated to high-quality product development.<br><br>Responsibilities:<br>• Design, develop, and maintain software and firmware for real-time system control, adhering to sound engineering principles.<br>• Participate in product design by reviewing documentation and formulating test equipment requirements.<br>• Develop software architecture and algorithms for both new and existing hardware systems.<br>• Integrate commercial test equipment and third-party hardware with custom firmware and software.<br>• Troubleshoot and resolve technical issues related to test equipment and products, providing analytical solutions.<br>• Support production teams by offering technical assistance for both test equipment and products.<br>• Collaborate on analog and digital system designs from conception to production.<br>• Present technical briefings and updates to management.<br>• Create and maintain thorough documentation for software requirements and specifications.
We are looking for a skilled Software Engineer to join our team in Hudson, Ohio. This is a long-term contract position offering the opportunity to work on critical backend integration projects in a regulated environment. The role involves collaborating with IT leadership and external vendors to design and implement solutions that meet compliance standards.<br><br>Responsibilities:<br>• Analyze and process new file formats to support backend system integrations.<br>• Modify existing jobs and scripts in .NET and SQL to align with updated requirements.<br>• Enhance targeted applications within .NET for printing and skip tracing functionalities.<br>• Implement file-based integrations to ensure seamless data processing.<br>• Troubleshoot and resolve technical issues in a Windows-based environment.<br>• Collaborate with third-party vendors and internal teams to ensure project deliverables are met.<br>• Optimize SQL Server development processes and database performance.<br>• Maintain security and compliance standards throughout all development activities.<br>• Provide technical documentation and support for implemented solutions.
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
