We are looking for a Medical Coding Auditor to support coding appeal efforts for acute care accounts in Virginia. This position focuses on evaluating denied inpatient claims, applying coding standards, and developing well-supported appeal documentation based on clinical records and regulatory guidance. The ideal candidate brings strong judgment, deep knowledge of inpatient coding methodologies, and the ability to communicate findings clearly and effectively.<br><br>Responsibilities:<br>• Review denied inpatient accounts and prepare clear, evidence-based appeal submissions that support code assignment and reimbursement accuracy.<br>• Analyze clinical documentation alongside coding guidelines and industry regulations to identify discrepancies, compliance concerns, and potential billing issues.<br>• Use expertise in ICD-10-CM, ICD-10-PCS, and related coding frameworks to validate coding decisions and strengthen appeal outcomes.<br>• Research payer policies, government guidance, and applicable regulatory sources to support recommendations and resolve coding-related questions.<br>• Track trends, root causes, and claim examples through organized records and reporting tools to help improve appeal strategies and coding quality.<br>• Partner with client teams to build understanding of account-specific requirements and reinforce documentation and coding compliance expectations.<br>• Contribute to training and knowledge-sharing activities by explaining appeal results and coding considerations to coding staff and stakeholders.<br>• Maintain assigned productivity goals, stay current with coding updates, and provide responsive, thorough service in daily interactions.
<p>We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. <strong>Most of the open positions operate on a 7pm-7am schedule. You must be available to work this schedule to be considered for the role.</strong></p><p><br></p><p>Responsibilities:</p><p>• Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience.</p><p>• Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise.</p><p>• Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity.</p><p>• Partner with clinical and office staff to support efficient patient movement and timely service throughout the day.</p><p>• Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed.</p><p>• Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards.</p>
<p>We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. <strong>Most of the open positions operate on a 7pm-7am schedule. You must be available to work this schedule to be considered for the role.</strong></p><p>Responsibilities:</p><p>• Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience.</p><p>• Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise.</p><p>• Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity.</p><p>• Partner with clinical and office staff to support efficient patient movement and timely service throughout the day.</p><p>• Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed.</p><p>• Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards.</p>
<p>We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This is a contract to permanent opportunity, ideal for someone who enjoys helping patients, managing administrative details accurately, and contributing to an efficient healthcare environment. The person in this role will serve as a key point of contact for patients and visitors while helping maintain smooth daily operations.<strong> Most of the open positions operate on a 7pm-7am schedule. You must be available to work this schedule to be considered for the role.</strong></p><p><br></p><p>Responsibilities:</p><p>• Greet patients and guests in a courteous manner and create a welcoming experience from arrival through check-in.</p><p>• Complete patient intake activities by entering demographic information, confirming coverage details, and maintaining accurate records.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with rescheduling needs to keep calendars organized.</p><p>• Collect co-pays and other patient payments, process transactions correctly, and support daily cash balancing procedures.</p><p>• Partner with clinical staff and office personnel to improve patient flow and support timely service delivery.</p><p>• Respond to patient questions with professionalism, resolve routine concerns, and direct more complex matters to the appropriate team members.</p><p>• Handle sensitive information responsibly and follow all privacy and confidentiality standards in daily work.</p>
<p>We are looking for an experienced DRG Validation Coding Auditor to support accurate, compliant inpatient coding reviews for acute care services in Roanoke, Virginia. This position focuses on evaluating medical documentation, validating diagnosis and procedure code assignment, and identifying opportunities to strengthen coding accuracy, regulatory compliance, and reimbursement integrity. The ideal candidate brings strong inpatient auditing expertise, sound clinical judgment, and the ability to communicate well-supported recommendations to coding and documentation teams.</p><p><br></p><p>Responsibilities:</p><p>• Review acute inpatient records to assess whether documented conditions, procedures, and assigned DRGs are accurately supported by the medical record.</p><p>• Analyze coding outcomes for compliance with official inpatient coding guidance, payer-specific reimbursement methodologies, and applicable regulatory standards.</p><p>• Investigate discrepancies that may affect payment accuracy, including potential underpayments, overpayments, and unsupported code assignment within retrospective claim reviews.</p><p>• Prepare clear audit findings that explain recommended revisions, citing relevant coding authorities and clinical rationale for each conclusion.</p><p>• Partner with coding professionals and clinical documentation improvement staff to address documentation gaps and identify appropriate query opportunities.</p><p>• Use auditing platforms, encoders, and internal workflow tools to complete reviews efficiently while meeting turnaround expectations and quality benchmarks.</p><p>• Monitor developments in inpatient coding regulations, reimbursement updates, and industry guidance to maintain current audit practices.</p><p>• Contribute ideas that improve audit processes, strengthen compliance oversight, and uncover additional areas of financial or coding risk.</p>
<ul><li>The appeals professional integrates medical coding principles and objectivity in the performance of coding appeals/denials activities. Draws on ICD10CM, ICD10PCS, HCPCS, NCCI, CMS and CMG coding expertise and industry knowledge to substantiate coding principles to determine potential billing/coding issues, and quality concerns</li><li>Participates in client system education to gain the knowledge necessary to appeal client accounts in ensuring that the coding is supported by the patient's clinical documentation, coding/cdi guidelines and other regulatory standards/guidelines as appropriate</li><li>Maintain meticulous documentation, spreadsheets, account, and claim examples of root cause issues. Performs searches of governmental, payor-specific, hospital-specific, regulatory body, and literature rules, regulations, guidelines to identify and coding and billing requirements to make recommendations to client</li><li>Assist in education and training for client coding companion as it relates to the outcomes of the coding appeals</li><li>Meet established productivity standards for coding appeals & coding certification requirement</li><li>Attends in-house sessions to receive updated coding information and changes in coding and/or regulations</li><li>Provides excellent customer service, in an organized and efficient manner, while maintaining a positive attitude</li></ul><p><br></p>
<p>We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing. <strong>Most of the open positions operate on a 7pm-7am schedule. You must be available to work this schedule to be considered for the role.</strong></p><p><br></p><p>Responsibilities:</p><p>• Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience.</p><p>• Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately.</p><p>• Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise.</p><p>• Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity.</p><p>• Partner with clinical and office staff to support efficient patient movement and timely service throughout the day.</p><p>• Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed.</p><p>• Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards.</p>
<p>We are offering a long-term contract-to-hire employment opportunity for a Medical Customer Service Representative in Roanoke, Virginia. This Medical Customer Service Representative role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts. Apply to become a Medical Customer Service Representative today!</p><p><br></p><p>Responsibilities:</p><ul><li>Engage in patient-facing activities and provide a high level of customer service.</li><li>Process patient credit applications with accuracy and efficiency.</li><li>Responsible for answering inbound calls and dealing with patient queries promptly.</li><li>Maintain an up-to-date record of patient credit information.</li><li>Perform authorizations, benefit functions, and billing functions as part of the role.</li><li>Participate in clinical trial operations as required.</li><li>Monitor patient accounts and take necessary actions based on account status.</li></ul><p><br></p>
We are looking for an experienced DRG Validation Coding Auditor to support accurate, compliant inpatient coding reviews for acute care services in Roanoke, Virginia. This position focuses on evaluating medical documentation, validating diagnosis and procedure code assignment, and identifying opportunities to strengthen coding accuracy, regulatory compliance, and reimbursement integrity. The ideal candidate brings strong inpatient auditing expertise, sound clinical judgment, and the ability to communicate well-supported recommendations to coding and documentation teams.<br><br>Responsibilities:<br>• Review acute inpatient records to assess whether documented conditions, procedures, and assigned DRGs are accurately supported by the medical record.<br>• Analyze coding outcomes for compliance with official inpatient coding guidance, payer-specific reimbursement methodologies, and applicable regulatory standards.<br>• Investigate discrepancies that may affect payment accuracy, including potential underpayments, overpayments, and unsupported code assignment within retrospective claim reviews.<br>• Prepare clear audit findings that explain recommended revisions, citing relevant coding authorities and clinical rationale for each conclusion.<br>• Partner with coding professionals and clinical documentation improvement staff to address documentation gaps and identify appropriate query opportunities.<br>• Use auditing platforms, encoders, and internal workflow tools to complete reviews efficiently while meeting turnaround expectations and quality benchmarks.<br>• Monitor developments in inpatient coding regulations, reimbursement updates, and industry guidance to maintain current audit practices.<br>• Contribute ideas that improve audit processes, strengthen compliance oversight, and uncover additional areas of financial or coding risk.
We are looking for a detail-oriented Tax Preparer to support individuals and clients with accurate, timely tax filings. This position is well suited to someone who combines technical tax knowledge with a thorough, client-focused approach. The ideal candidate brings experience from tax, audit, or public accounting environments and is comfortable using industry software to manage return preparation efficiently.<br><br>Responsibilities:<br>• Prepare and review individual tax returns with close attention to accuracy, compliance, and filing deadlines.<br>• Meet with clients to gather financial information, clarify tax-related questions, and provide a high-quality service experience.<br>• Apply current tax rules and regulations to assess documentation and complete returns correctly.<br>• Use tax preparation platforms, including Lacerte and other Intuit-based tools, to organize data and finalize filings.<br>• Examine supporting records for completeness and identify discrepancies or missing information before submission.<br>• Coordinate with internal team members or related stakeholders to resolve tax issues and support audit or accounting matters when needed.<br>• Maintain organized client files and documentation in accordance with firm standards and regulatory requirements.