We are looking for a dedicated Field Technical Support Engineer to join our team in Louisville, Kentucky. This Contract to permanent position requires a skilled individual who can provide hands-on support for desktop systems, printers, and mobile devices while ensuring optimal functionality across hardware and software platforms. The role involves a mix of in-office and travel responsibilities, supporting technical operations both locally and at remote worksites.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately.<br>• Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards.<br>• Prepare and deploy devices for new employees, including imaging and setup of workstations.<br>• Perform updates, patches, and routine maintenance for operating systems and core applications.<br>• Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues.<br>• Maintain accurate documentation of technical issues, resolutions, and inventory records.<br>• Offer attentive and approachable technical support to users with varying levels of expertise.<br>• Assist with backups, security configurations, and preventive maintenance tasks.<br>• Travel as needed to remote worksites to provide technical support and set up equipment.<br>• Support technology improvements and collaborate on system upgrades with IT leadership.
We are looking for an experienced Loan Administrator to join our team in Frankfort, Kentucky. This long-term contract position involves supporting customers with single-family mortgage loan inquiries and managing various loan-related processes. The ideal candidate will possess strong organizational skills, attention to detail, and a solid understanding of federal housing regulations.<br><br>Responsibilities:<br>• Respond promptly to verbal and written inquiries regarding single-family mortgage loans, providing accurate information on loan requirements and status.<br>• Prepare essential loan documentation, including payoff quotes, payment histories, amortization schedules, and verification letters.<br>• Process loan activity statements for regulatory agencies and ensure compliance with applicable housing regulations.<br>• Manage specialized loan processes such as interest rate reductions under the Servicemembers Civil Relief Act, mortgage insurance cancellations, and partial releases of security.<br>• Assist with posting annual principal balance reductions and preparing debt forgiveness letters at loan maturity.<br>• Collaborate with internal departments to provide loan assumption documents and support Single-Family Department operations.<br>• Review rental request applications and submit recommendations for approval.<br>• Support customers using online systems and assist with processing payments for investor accounting.<br>• Act as a liaison to redirect calls and written inquiries to appropriate departments.<br>• Ensure accurate scanning and documentation of correspondences into the department’s system.
