We are looking for a dedicated Field Technical Support Engineer to join our team in Louisville, Kentucky. This Contract to permanent position requires a skilled individual who can provide hands-on support for desktop systems, printers, and mobile devices while ensuring optimal functionality across hardware and software platforms. The role involves a mix of in-office and travel responsibilities, supporting technical operations both locally and at remote worksites.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network connectivity efficiently and accurately.<br>• Install, configure, and maintain desktop computers, printers, and mobile devices, ensuring compliance with company standards.<br>• Prepare and deploy devices for new employees, including imaging and setup of workstations.<br>• Perform updates, patches, and routine maintenance for operating systems and core applications.<br>• Provide basic network troubleshooting and collaborate with engineers on connectivity and performance issues.<br>• Maintain accurate documentation of technical issues, resolutions, and inventory records.<br>• Offer attentive and approachable technical support to users with varying levels of expertise.<br>• Assist with backups, security configurations, and preventive maintenance tasks.<br>• Travel as needed to remote worksites to provide technical support and set up equipment.<br>• Support technology improvements and collaborate on system upgrades with IT leadership.
