We are looking for an experienced Report Developer to join our team on a long-term contract basis in Columbus, Indiana. This role involves designing, developing, and maintaining reports and dashboards to support organizational decision-making. If you have a strong technical background and enjoy transforming data into actionable insights, we encourage you to apply.<br><br>Responsibilities:<br>• Design and implement reports using tools such as Crystal Reports and McLeod Document Designer.<br>• Analyze data flows and structures within McLeod systems to ensure accurate reporting.<br>• Develop and maintain database schemas and table structures to support reporting needs.<br>• Utilize PL/SQL for creating robust and efficient database queries.<br>• Collaborate with teams to ensure seamless integration of data visualization tools, including charts and graphs.<br>• Apply knowledge of ECMAScript and Bootstrap for enhancing report functionality and presentation.<br>• Select and integrate components to optimize reporting performance and user experience.<br>• Leverage Docker for containerized deployment of reporting solutions.<br>• Maintain clear and effective communication with stakeholders to understand reporting requirements.<br>• Utilize Confluence for documentation and knowledge sharing related to reporting processes.
<p>We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.</p><p><br></p><p>Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.</p><p><br></p><p>To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.</p><p>Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.</p><p><br></p><p>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><br></p><p>Some job duties include (but are not limited to):</p><p><br></p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Other duties as assigned</li><li>Some travel required</li><li>Some after-hours response from home or return to office (nights and weekends) is also required. </li></ul>
