We are looking for an experienced UX research specialist to support product discovery and experience improvement for AI-driven solutions and internal digital tools. This Long-term Contract position offers the opportunity to work remotely while partnering with cross-functional teams to uncover user needs, evaluate product concepts, and guide better design decisions. The role combines hands-on research execution with insight storytelling to help shape customer-facing and employee experiences across multiple business areas.<br><br>Responsibilities:<br>• Plan and carry out user research initiatives using a mix of qualitative and quantitative approaches to inform product and experience decisions.<br>• Partner with product managers, designers, engineers, and business stakeholders to identify research goals and translate open questions into actionable studies.<br>• Support and independently drive research for AI-enabled experiences, customer support workflows, marketing-related journeys, and internal employee tools.<br>• Synthesize findings from interviews, surveys, behavioral data, and usability evaluations into clear themes, insights, and practical recommendations.<br>• Work closely with analytics and data teams to connect user feedback with measurable trends and broader business context.<br>• Present research outcomes to cross-functional audiences in a concise and persuasive manner that builds alignment and confidence.<br>• Contribute to product strategy by highlighting user pain points, unmet needs, and opportunities for improved end-to-end experiences.<br>• Promote user-centered practices and research best standards across teams to strengthen the overall design and product development culture.