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2 results for Senior Order Entry Specialist in Los Angeles, CA
- Cypress, CA
- remote
- Temporary to Hire
- 90000 - 100000 USD / Yearly
- <p>Client is looking to hire a Senior Pricing & Procurement Manager to lead and consolidate its pricing functions across air, ocean, domestic, and cross-border transportation. This individual will oversee the pricing team, partner closely with operations, manage carrier relationships, and help modernize the company's pricing strategy and processes. The role can be remote for the right candidate, with hybrid flexibility available for local employees.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, coach, and develop pricing team members Emiliano, Rebecca, and David</li><li>Oversee pricing activities across all 7 Western Overseas branch locations</li><li>Manage air freight, ocean freight, domestic transportation, and cross-border pricing</li><li>Negotiate rates and contracts with airlines, ocean carriers, trucking companies, and logistics partners</li><li>Review and approve complex customer quotations</li><li>Serve as the primary escalation point between pricing and operations</li><li>Develop creative transportation and routing solutions for customers</li><li>Monitor market conditions, capacity challenges, geopolitical events, and rate fluctuations</li><li>Build and maintain strong carrier and vendor relationships</li><li>Evaluate and implement AI-powered quoting tools, automation, and API integrations</li><li>Establish KPIs, reporting, and performance standards for the pricing team</li><li>Improve pricing processes, response times, and quote accuracy</li><li>Train team members on procurement, pricing strategy, carrier sourcing, and routing solutions</li><li>Support customer discussions by explaining available options, pricing strategies, and transportation capabilities</li></ul><p><strong> </strong></p>
- 2026-11-13T00:00:00Z
- El Segundo, CA
- onsite
- Temporary / Contract
- 140000 - 170000 USD / Yearly
- <p>Position Overview</p><p>We are seeking a passionate, technically savvy <strong>Director of Customer Experience</strong> to lead and optimize the end-to-end customer journey for a growing direct-to-consumer (DTC) beauty brand. This is a highly visible, hands-on leadership opportunity for someone who thrives at the intersection of customer experience, technology, AI automation, and operational excellence.</p><p>The ideal candidate brings strong project management capabilities, experience within the Shopify ecosystem, and a proven ability to implement CRM solutions, optimize AI-powered customer support, and manage internal or outsourced customer service teams.</p><p>We are looking for a proactive leader who can take ownership of the customer experience function, establish scalable processes, and advocate for the customer across the organization.</p><p>Key Responsibilities</p><p><strong>Customer Experience Strategy & Leadership</strong></p><ul><li>Own and execute the customer experience strategy across the entire customer journey.</li><li>Serve as the primary advocate for customer experience, partnering with executive leadership, marketing, operations, and e-commerce teams.</li><li>Identify opportunities to improve customer satisfaction, retention, loyalty, and lifetime value.</li><li>Establish KPIs and performance metrics to measure customer experience effectiveness.</li></ul><p><strong>CRM, Technology & AI Optimization</strong></p><ul><li>Lead the implementation, integration, and ongoing optimization of CRM and customer experience platforms.</li><li>Manage technology solutions within the Shopify ecosystem, including customer service, loyalty, reviews, and subscription platforms.</li><li>Oversee AI-powered customer support agents, chatbot solutions, and automation initiatives.</li><li>Establish AI governance practices, quality standards, and processes to ensure accurate, effective customer interactions.</li><li>Evaluate emerging technologies and recommend solutions to improve efficiency and customer satisfaction.</li></ul><p><strong>Project Management & Process Improvement</strong></p><ul><li>Lead cross-functional projects from planning and implementation through execution and optimization.</li><li>Develop standard operating procedures (SOPs), process documentation, and scalable workflows.</li><li>Identify operational inefficiencies and implement solutions that improve service quality and productivity.</li><li>Take ownership of initiatives, ensuring accountability, timely execution, and measurable results.</li></ul><p><strong>Customer Service Operations</strong></p><ul><li>Oversee internal customer support teams and/or outsourced customer service agencies.</li><li>Establish performance expectations, service standards, and quality assurance processes.</li><li>Monitor customer service metrics, including CSAT, response times, resolution rates, and customer sentiment.</li><li>Leverage customer feedback, reviews, and support data to identify trends and recommend improvements.</li></ul><p><br></p>
- 2026-10-30T00:00:00Z