<p>Robert Half is seeking experienced Project Manager / Consultant with strong leadership and communication skills to lead a team of up to 10 people in implementing HCM Payroll solutions across multiple areas. This role requires experience in payroll systems, cross-functional coordination, and the ability to work diplomatically with diverse personalities. The Project Manager is responsible for guiding team execution, ensuring quality, and removing roadblocks. This role will be located onsite, in the office in Downey, CA.</p><p><br></p><p>Key Responsibilities</p><p>Project Execution & Coordination</p><p>• Lead daily team stand-ups and report on progress, risks, and blockers.</p><p>• Align with leadership and HCM Leads on implementation goals.</p><p>• Ensure team coverage during absences and vacations.</p><p>• Oversee payroll table creation, QA, documentation, and district meeting participation.</p><p>• Review and approve team communications and trackers.</p><p>• Monitor outbound communications and email alignment with project timelines.</p><p>• Escalate and adjust priorities to meet implementation goals.</p><p>Team Leadership</p><p>• Conduct regular staff one on one meetings to track progress, offer support, and coach team members.</p><p>• Manage task allocation and workload balancing.</p><p>• Mentor team in payroll implementation, QA, and communication.</p><p>• Onboard and train new hires.</p><p>• Foster a collaborative team culture and address interpersonal challenges.</p><p>• Provide performance feedback and recognize achievements.</p><p>Quality & Risk Management</p><p>• Ensure deliverables meet QA and data integrity standards.</p><p>• Identify process improvements and resolve implementation issues.</p><p>• Monitor risks and escalate concerns to leadership.</p><p>• Maintain and approve documentation for broader use.</p><p>Cross-Functional Communication</p><p>• Communicate changes in scope, timelines, and priorities.</p><p>• Share team insights to inform project planning.</p><p>• Promote consistent and clear communication across the team.</p><p><br></p><p>Qualifications</p><p>• 5+ years in project management, including 2+ years leading teams. PMP Certification preferred</p><p>• Proven experience with HCM Payroll implementations.</p><p>• Strong interpersonal and diplomatic skills.</p><p>• Excellent organizational and problem-solving abilities.</p><p>• Experience working with engineering and implementation teams.</p>
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
We are looking for a skilled Production Manager to join our team on a long-term contract basis in Los Angeles, California. This role requires expertise in overseeing print and video production, ensuring high-quality deliverables, and managing projects efficiently. If you have a background in agency work and experience with promotional materials, we encourage you to apply.<br><br>Responsibilities:<br>• Manage print production processes, including brochures, flyers, and other promotional materials.<br>• Coordinate video production tasks to ensure projects are delivered on time and meet quality standards.<br>• Collaborate with creative teams to produce compelling promotional content.<br>• Oversee color printing and ensure consistency in design and branding.<br>• Utilize Adobe Animate for multimedia projects and promotional initiatives.<br>• Monitor project timelines and budgets to maintain efficient workflows.<br>• Communicate effectively with clients and stakeholders to ensure project requirements are met.<br>• Implement quality control measures to ensure final products align with specifications.<br>• Supervise production teams and provide guidance to optimize performance.
