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17 results for Help Desk Manager in Los Angeles, CA

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Ontario, CA
onsite
Permanent / Full Time
46000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access. Responsibilities: • Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology. • Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware. • Track IT assets by keeping equipment records current and monitoring device assignment and inventory status. • Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed. • Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources. • Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems. • Assist users with connectivity issues and provide support for basic network and server-related needs when required. • Follow established security standards, support procedures, and company technology policies in all support activities.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure. Responsibilities: • Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations. • Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications. • Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up. • Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components. • Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory. • Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible. • Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components. • Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations. • Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.
2026-07-21T00:00:00Z

Help Desk Tier II Analyst

Valencia, CA
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite. ** This role is 3 days onsite in Valencia, CA ** Key Responsibilities<ul><li>Provide Tier II technical support for desktop, laptop, application, and mobile device issues.</li><li>Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.</li><li>Support Microsoft Windows 11 environments and related technologies.</li><li>Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.</li><li>Perform user onboarding and offboarding activities, including account provisioning, deactivation, and Active Directory management.</li><li>Support software deployment and troubleshooting using Software Center.</li><li>Manage mobile devices and endpoint configurations through Microsoft Intune (MDM).</li><li>Diagnose and resolve DNS, connectivity, and network-related issues.</li><li>Provide technical support on the production floor as needed (training provided).</li><li>Document, track, and manage incidents, service requests, and resolutions in ServiceNow.</li><li>Collaborate with internal IT teams to escalate and resolve complex issues.</li><li>Maintain a consistent support workload while ensuring timely ticket resolution and excellent customer service.</li></ul>
2026-07-24T00:00:00Z

Office Manager

West Hollywood, CA
onsite
Temporary to Hire
26 - 28 USD / Hourly
We are looking for an experienced and dependable Office Manager to support daily operations at a growing company in West Hollywood. This contract to permanent position is ideal for someone who enjoys creating a welcoming office environment, coordinating administrative activities, and serving as a detail-oriented first point of contact for visitors and investors. The right candidate brings strong judgment and a hands-on approach to keeping the workplace organized, efficient, and guest ready. This position requires you to be onsite daily. Responsibilities:• Coordinate meeting schedules, manage calendars in Outlook, and distribute invitations along with visitor arrival details.• Serve as the front desk representative, greeting guests courteously and delivering a high level of service to investors and other visitors.• Support employee onboarding by organizing documentation, preparing materials, and assisting with administrative setup tasks.• Oversee office inventory by purchasing supplies, replenishing essentials, and ensuring shared spaces are properly stocked.• Maintain kitchen items and snacks so employees and guests have a clean and well-supplied break area.• Partner with outside vendors to support office needs, resolve service issues, and help keep daily operations running smoothly.• Keep the reception area, conference rooms, and common spaces neat, organized, and ready for use throughout the day.• Assist with accounts payable-related administrative tasks, including handling invoices and coordinating with internal stakeholders as needed.
2026-07-20T00:00:00Z

Office Manager

Pasadena, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
We currently have excellent ongoing opportunities for highly skilled and motivated Office Managers to lead operations at a growing company. Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you. Please apply today for immediate consideration.How you will make an impact· Leading overall office administration· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems· Evaluating and improving office production· Assisting in developing and revising office policies and procedure for improved work flow· Assisting the Operations Manager and Director in monitoring budget for office related items and staff
2026-07-09T00:00:00Z

Office Manager

Fullerton, CA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for an experienced and proactive Office Manager to support daily operations and deliver an excellent client experience in our California office. This contract-to-permanent opportunity is ideal for someone who enjoys balancing administrative coordination with client interaction in a client-focused services setting. The right candidate will bring strong organizational skills, sound judgment, and a service-focused approach to keeping the office running efficiently. Responsibilities: • Serve as the first point of contact for clients, providing courteous assistance by phone, email, and in person. • Coordinate calendars and arrange appointments for tax preparation, consultations, and new client meetings. • Assemble, review, and maintain client files so records are complete and ready ahead of scheduled appointments. • Track incoming correspondence, manage mail and electronic communications, and direct inquiries to the appropriate team members. • Update client information within office systems and help ensure records remain accurate and current. • Guide new clients through the intake process, collecting required documentation and supporting a seamless onboarding experience. • Provide administrative support to tax professionals through document preparation, task coordination, and workflow follow-up. • Oversee office supply levels, place vendor orders, and help maintain a clean, organized, and functional workspace. • Identify process improvement opportunities that strengthen operational efficiency and enhance client service while safeguarding sensitive information.
2026-07-17T00:00:00Z

Desktop Support Engineer

Westwood, CA
onsite
Permanent / Full Time
120000 - 145000 USD / Yearly
Job TitleDesktop Support Engineer Role SummaryThe Desktop Support Engineer is responsible for providing technical support to end users while ensuring the smooth operation of desktop systems, laptops, mobile devices, peripherals, and productivity applications. This role serves as a key point of contact for troubleshooting technical issues, supporting IT initiatives, and delivering a high level of customer service. The ideal candidate is a proactive problem solver with strong technical skills and a passion for helping users succeed. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktop, laptop, mobile device, printer, and peripheral-related issues.</li><li>Install, configure, maintain, and troubleshoot Windows and macOS workstations.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.</li><li>Manage user accounts, permissions, and access requests through Active Directory and related identity management systems.</li><li>Configure, deploy, and maintain endpoint devices using endpoint management and device provisioning tools.</li><li>Troubleshoot hardware, software, operating system, and connectivity issues.</li><li>Support employee onboarding, offboarding, workstation deployments, and equipment lifecycle management.</li><li>Document technical procedures, troubleshooting steps, and support activities within the IT ticketing system.</li><li>Collaborate with infrastructure, security, and application teams to resolve escalated technical issues.</li><li>Assist with hardware inventory management, asset tracking, and software licensing administration.</li><li>Support endpoint security initiatives, patch management, and compliance requirements.</li><li>Participate in IT projects, technology rollouts, office moves, and system upgrade initiatives.</li></ul>Compensation & Benefits<ul><li>Competitive base salary.</li><li>Performance-based bonus opportunities.</li><li>Comprehensive medical, dental, and vision coverage.</li><li>Retirement savings plan with company contribution or matching opportunities.</li><li>Paid time off and company-recognized holidays.</li><li>Professional development, training, and certification support.</li><li>Additional employee-focused wellness and benefits programs.</li></ul>Additional Details<ul><li>Opportunity to support a modern technology environment with a diverse user base.</li><li>Exposure to endpoint management, cloud technologies, and infrastructure projects.</li><li>Collaborative team culture with opportunities for career growth and advancement.</li><li>Role offers a combination of hands-on technical support and project-based work.</li></ul>
2026-07-17T00:00:00Z

IT Manager

Irvine, CA
remote
Temporary / Contract
58 - 70 USD / Hourly
Position SummaryWe are seeking a hands-on IT Manager to lead day-to-day IT operations, support infrastructure modernization efforts, and oversee technical projects. This role combines people leadership with deep technical expertise and will be responsible for managing service desk operations, cloud initiatives, server migrations, security improvements, and vendor relationships. This role is hybrid (3 days onsite, 2 remote) in Irvine, CA Key Responsibilities<ul><li>Manage daily IT operations, including service desk support and incident response.</li><li>Lead infrastructure projects such as Azure configuration, Microsoft 365 administration, server migrations, and remediation initiatives.</li><li>Support the organization's transition from on-premise environments to Microsoft Azure.</li><li>Ensure systems are secure, compliant, and operating efficiently.</li><li>Manage and mentor one internal Service Desk team member.</li><li>Coordinate with external vendors, consultants, and technology partners.</li><li>Maintain and support Windows and Linux server environments.</li><li>Drive continuous improvement of IT processes, security, and system reliability.</li></ul>
2026-07-14T00:00:00Z

IT Manager

Westwood, CA
onsite
Permanent / Full Time
120000 - 145000 USD / Yearly
Job TitleIT Manager Role SummaryThe IT Manager will oversee day-to-day IT operations while driving technology initiatives that support business objectives. This role is responsible for managing infrastructure, systems, security, vendor relationships, and end-user support while ensuring the stability, reliability, and scalability of the organization's technology environment. The ideal candidate combines strong technical expertise with leadership skills and a customer-focused approach to IT service delivery. Key Responsibilities<ul><li>Manage and support the organization's IT infrastructure, including networks, servers, cloud platforms, and business systems.</li><li>Oversee daily IT operations and ensure the availability, performance, and security of technology resources.</li><li>Lead and mentor IT support staff, vendors, and service providers while fostering a high-performance team environment.</li><li>Develop and implement IT policies, procedures, and best practices to improve operational efficiency and governance.</li><li>Partner with business stakeholders to identify technology needs and recommend solutions that support organizational goals.</li><li>Oversee cybersecurity initiatives, access controls, patch management, and incident response activities.</li><li>Manage IT projects, including system upgrades, infrastructure enhancements, software implementations, and technology rollouts.</li><li>Monitor technology budgets, track expenses, and assist with forecasting and resource planning.</li><li>Manage vendor relationships, contracts, licensing, and third-party technology services.</li><li>Ensure business continuity through disaster recovery planning, backup strategies, and risk mitigation efforts.</li><li>Evaluate emerging technologies and provide recommendations for continuous improvement and modernization.</li></ul>Compensation & Benefits<ul><li>Competitive base salary.</li><li>Performance-based bonus opportunities.</li><li>Comprehensive medical, dental, and vision coverage.</li><li>Retirement savings plan with company contribution or matching opportunities.</li><li>Paid time off and company-recognized holidays.</li><li>Professional development, training, and career advancement opportunities.</li><li>Additional employee-focused wellness and benefits programs.</li></ul>Additional Details<ul><li>Opportunity to lead and influence technology strategy within a growing organization.</li><li>Exposure to a broad range of infrastructure, security, cloud, and business systems initiatives.</li><li>Collaborative environment with strong executive and cross-functional partnership.</li><li>High-visibility role with meaningful impact on operational effectiveness and business success.</li></ul>
2026-07-17T00:00:00Z

IT Systems Manager

Irvine, CA
onsite
Temporary / Contract
59.375 - 68.75 USD / Hourly
We are looking for an IT Systems Manager to oversee and strengthen a modern enterprise technology environment in Irvine, California. This Long-term Contract position will focus on cloud services, infrastructure reliability, endpoint management, and security operations while supporting business-critical systems across the organization. The ideal candidate brings deep technical expertise across Microsoft 365, Azure, AWS, networking, and compliance-minded IT practices in a regulated setting. Responsibilities: • Lead administration and optimization of Microsoft 365 services, including user access, collaboration tools, and platform governance. • Manage identity and access controls across Azure AD / Entra ID and Active Directory to support secure, reliable authentication. • Oversee SharePoint Online, Intune, and endpoint management solutions to improve device performance, compliance, and user support. • Maintain and enhance network infrastructure, firewalls, and Meraki environments to ensure connectivity, stability, and protection. • Support cloud operations across Azure, AWS, and other SaaS platforms, including configuration, monitoring, and service improvement. • Direct backup, recovery, and business continuity processes to protect critical data and reduce operational risk. • Implement and monitor endpoint security and broader information security measures aligned with organizational standards. • Contribute to migration-related initiatives and system changes by coordinating technical execution, documentation, and risk controls. • Prepare and maintain technical records, validation materials, and audit-ready documentation in support of regulated IT operations.
2026-07-23T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-07-23T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-07-21T00:00:00Z

Front Desk Coordinator

Los Angeles, CA
onsite
Temporary / Contract
22 - 25 USD / Hourly
Position SummarySeeking a professional, customer-focused Front Desk Coordinator who is fluent in both English and Spanish. This individual will serve as the first point of contact for patients, providing exceptional customer service while supporting front office operations in a fast-paced community health center.Key Responsibilities<ul><li>Greet and check in patients while delivering excellent customer service.</li><li>Answer and route high-volume incoming phone calls.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Verify insurance eligibility and collect patient demographics.</li><li>Register new patients and update existing patient information.</li><li>Collect copays and process patient payments.</li><li>Maintain accurate documentation within the EMR system.</li><li>Coordinate with clinical staff to ensure efficient patient flow.</li><li>Assist with referrals, authorizations, scanning, faxing, and other administrative duties as needed.</li><li>Ensure patient confidentiality and HIPAA compliance.</li></ul>
2026-07-13T00:00:00Z

Sr Service Desk

Los Angeles, CA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs. Responsibilities: • Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. • Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. • Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. • Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. • Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. • Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. • Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. • Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.
2026-07-08T00:00:00Z