11 results for Help Desk Analyst in Los Angeles, CA

Helpdesk Technician

Canoga Park, CA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration. Responsibilities:• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.• Manage the onboarding and offboarding process, including account provisioning and user setup.• Configure and deploy PCs, workstations, and peripheral devices for end users.• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.• Maintain and manage Azure environments, ensuring optimal performance and security.• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.• Document processes and solutions thoroughly to ensure consistency and quality.• Collaborate with team members to provide excellent service and proactive support.• Communicate effectively with end users and stakeholders to address technical concerns.
2026-03-09T00:00:00Z

Service Desk Specialist

Los Angeles, CA
onsite
Temporary
35 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-27T00:00:00Z

Contact Center Operations Analyst

Irvine, CA
onsite
Contract / Temporary to Hire
21.47 - 24.86 USD / Hourly
We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration. Responsibilities: • Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations. • Oversee user account management, permissions, and system settings to ensure proper access and functionality. • Monitor system performance and address operational issues promptly to maintain efficiency. • Analyze campaign performance and escalate concerns to relevant teams as needed. • Resolve technical issues related to call flows and integrated platforms. • Perform system hygiene tasks, including cleanup and updates to configurations. • Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities. • Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards. • Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges. • Document system configurations, call flows, and campaign settings for future reference and training purposes.
2026-03-26T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary
33 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-18T00:00:00Z

Security Analyst II

Torrance, CA
onsite
Temporary
60 - 64 USD / Hourly
Network Security AdministratorPosition SummaryThe Network Security Administrator is responsible for protecting the organization’s network infrastructure through proactive monitoring, configuration, and management of next‑generation firewalls and related security technologies. This role focuses heavily on NGFW Next-Generation Firewalls, ensuring secure and reliable connectivity across enterprise environments. The specialist will be a key contributor to incident response, threat mitigation, and continuous improvement of security controls. Key ResponsibilitiesFirewall & Network Security Administration<ul><li>Configure, manage, and maintain Next‑Generation Firewalls (NGFW), including policies, objects, NAT rules, App‑ID, User‑ID, threat prevention profiles, and Remote access VPN, ACL’s, IDS/IPS policies.</li><li>Perform regular firewall rule reviews, cleanup, and optimization to improve performance and reduce risk.</li></ul>Security Operations & Monitoring<ul><li>Monitor network security alerts, traffic anomalies, and firewall logs using vendor specific tools, SIEM platforms, and packet capture utilities.</li><li>Investigate and remediate network‑based security incidents, coordinating with SOC or incident response teams as necessary.</li><li>Perform security event correlation and escalation following established SOPs.</li></ul>Network Infrastructure Support<ul><li>Support secure network connectivity across data centers, branch sites, cloud environments, and remote access solutions.</li><li>Troubleshoot layer 2/3 issues related to routing, switching, VPN tunnels, and connectivity impacts to security appliances.</li><li>Assist in deploying secure architectures for new network builds, migrations, and cloud integrations.</li></ul>
2026-04-01T00:00:00Z

Data Analyst

Los Angeles, CA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a skilled Data Analyst to join our team in Los Angeles, California, on a long-term contract basis. This role offers an exciting opportunity to contribute to fraud detection and prevention efforts by leveraging advanced data analytics. You will play a pivotal role in analyzing complex datasets and providing actionable insights to support anti-fraud initiatives. Responsibilities: • Analyze large datasets to identify patterns, trends, and anomalies related to suspected fraud. • Develop and implement fraud analytics models to detect and prevent fraudulent activities. • Collaborate with cross-functional teams to investigate potential fraud cases and provide detailed reports. • Monitor and assess the effectiveness of anti-fraud strategies and recommend improvements. • Utilize advanced data analysis techniques to enhance fraud detection processes. • Prepare visualizations and presentations to communicate findings to stakeholders. • Conduct thorough investigations into flagged transactions or activities and document findings. • Support the development of automated tools and processes for fraud prevention. • Stay updated on industry best practices and emerging technologies related to fraud analytics. • Ensure compliance with regulatory requirements and company policies in all investigations.
2026-03-17T00:00:00Z

Data Analyst

Irvine, CA
onsite
Temporary
28 - 32 USD / Hourly
We are seeking a QA Analyst for a dynamic, fast-paced weekly release environment to support and ensure high-quality delivery. Key Responsibilities:<ul><li>Execute manual QA testing activities in a weekly release cycle.</li><li>Perform thorough scope testing and regression testing for every release.</li><li>Conduct hands-on testing of Salesforce applications.</li><li>Test integrations with other platforms and validate APIs.</li><li>Create and expand test cases rooted in impacted functionality and new requirements.</li><li>Collaborate closely with developers, product managers, and business stakeholders to understand requirements, priorities, and areas affected by code changes.</li><li>Identify bugs early in the lifecycle before code reaches production.</li><li>Work independently with minimal supervision, proactively raising potential quality concerns.</li><li>Leverage tools such as Postman for API testing.</li><li>Document detailed defect reports and track issues to resolution.</li></ul>
2026-03-10T00:00:00Z

Data Analyst

Irvine, CA
onsite
Permanent
140000 - 170000 USD / Yearly
We are looking for a skilled Revenue Operations Analyst to oversee the development and optimization of reporting and analytics across Sales, Marketing, and Customer Care teams. This role requires a strategic thinker who can transform data into actionable insights, standardize performance metrics, and enhance operational efficiency. Based in Irvine, California, this position offers the opportunity to lead data-driven initiatives that support organizational growth. Responsibilities:• Create and maintain dashboards and automated reports for Sales, Marketing, and Customer Care teams using Salesforce, Excel, and visualization tools.• Define and implement standardized key performance indicators (KPIs) to measure and optimize the revenue cycle from lead generation to customer satisfaction.• Conduct detailed analyses of sales funnel performance, conversion rates, and customer care trends to identify actionable insights.• Act as a Salesforce expert, ensuring data accuracy, optimizing workflows, and developing advanced reports.• Manage and mentor a team of two analysts, fostering their attention to detail and maintaining high-quality standards.• Write and maintain queries to extract, transform, and analyze data from Salesforce and associated databases.• Document data definitions, reporting logic, and business rules to ensure consistency and institutional knowledge.• Identify inefficiencies in revenue processes and propose data-driven solutions for improvement.• Provide historical data insights and predictive analysis to support campaign planning.• Ensure compliance with industry regulations and internal standards in all data management and reporting activit
2026-03-03T00:00:00Z

Data Analyst

Glendale, CA
onsite
Temporary
59.375 - 68.75 USD / Hourly
We are looking for a skilled Data Analyst to join our team on a long-term contract basis in Glendale, California. The ideal candidate will play a pivotal role in analyzing data to identify trends, detect fraudulent activity, and support decision-making processes. This position offers an excellent opportunity to work on meaningful projects while leveraging your expertise in fraud analytics and data investigation. Responsibilities:• Analyze large datasets to uncover patterns and anomalies that may indicate fraudulent activity.• Develop and implement fraud detection models and algorithms to enhance risk management.• Investigate suspicious transactions and activities to identify potential fraud cases.• Collaborate with cross-functional teams to design strategies for fraud prevention and mitigation.• Prepare detailed reports and visualizations to communicate findings to stakeholders clearly.• Monitor and refine anti-fraud systems based on emerging threats and trends.• Conduct research to stay informed about new fraud schemes and data analysis techniques.• Ensure data integrity and accuracy while working with sensitive information.• Provide actionable insights that help drive business decisions and improve operational efficiency.
2026-03-26T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary
35 - 38 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.
2026-03-04T00:00:00Z

MSP Service Desk Manager

Lake Forest, CA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment. Responsibilities: • Supervise daily service desk activities to ensure high-quality support and client satisfaction. • Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment. • Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements. • Oversee incident triage and prioritize tickets based on urgency and business impact. • Communicate effectively with clients, providing updates and resolving service-related issues promptly. • Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement. • Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards. • Serve as the escalation point for complex technical issues and client concerns. • Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency. • Ensure accurate documentation and time tracking for audit readiness and operational reporting.
2026-03-06T00:00:00Z