<p>We are looking for a dedicated Risk Analyst to join our team in El Monte, California, as part of a long-term contract position within the financial services industry. This role is crucial in developing and implementing fraud risk management frameworks and methodologies to safeguard the organization against financial losses due to fraudulent activities. The successful candidate will play a pivotal role in overseeing fraud detection tools, collaborating across departments, and ensuring adherence to industry standards and regulatory requirements.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement a comprehensive fraud risk management framework, including preventive and detective controls.</p><p>• Conduct regular risk assessments to identify, evaluate, and mitigate internal and external fraud risks.</p><p>•Collaborate with Enterprise Risk Management, Compliance, First Line business unit management and Business Risk & Control Officers (BRCs) in performing periodic Risk and Control Self Assessments (RCSA) specific to internal and external fraud, associated with both new and existing activities, products, or services.</p><p>• Oversee the deployment and management of fraud detection tools to ensure operational efficiency and effectiveness.</p><p>• Lead investigations into fraud incidents, identifying root causes and recommending corrective actions.</p><p>• Monitor fraud warning reports and ensure timely responses to suspicious activities flagged for review.</p><p>• Coordinate the preparation of Suspicious Activity Reports (SARs) in compliance with regulatory requirements.</p><p>• Maintain relationships with law enforcement, regulatory bodies, and industry resources to stay informed about fraud trends and best practices.</p><p>• Develop and monitor performance metrics such as Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to track fraud risk and trends.</p><p>• Facilitate training sessions for internal stakeholders to promote awareness and accountability in fraud risk management.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday - Saturday 8am - 5pm Pacific Time</li><li><strong>Week 2:</strong> Wednesday - Saturday 8am - 5pm Pacific Time</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
