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4 results for Creative Services Manager in Los Angeles, CA

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Social Media Account Manager

Long Beach, CA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a Social Media Account Manager to joing an integrated marketing and advertising agency in Long Beach, CA - will shape and manage social media programs. This position blends strategy, content leadership, performance analysis, and client-focused planning to build strong digital presence across major platforms. The ideal candidate brings a sharp understanding of audience engagement, brand storytelling, and data-driven optimization within a fast-paced marketing environment. Responsibilities:• Build and direct multi-channel social media strategies for a portfolio of clients, ensuring each plan supports broader marketing and brand objectives.• Prepare monthly social plans that outline campaign priorities, content direction, and engagement goals for individual accounts.• Organize and maintain editorial calendars for both client and agency channels, keeping messaging timely, consistent, and aligned with campaign needs.• Guide the development of organic social content, partnering with creative teams to deliver posts that reflect each brand accurately and connect with target audiences.• Oversee day-to-day community engagement for priority accounts, providing senior-level support on audience interaction, brand voice, and response quality.• Refresh social ad creative and messaging by using platform insights, performance trends, and market research to improve results.• Monitor account performance and adjust channel tactics to expand reach, strengthen engagement, and improve overall effectiveness.• Evaluate social metrics, competitor activity, and industry developments to identify opportunities for growth and recommend new approaches.• Collaborate with cross-functional teams, including creative, copy, video, account, and digital specialists, while supporting and mentoring entry-level social media team members.
2026-06-02T00:00:00Z

Content Systems Manager

Woodland Hills, CA
onsite
Temporary / Contract
66.5 - 77 USD / Hourly
We are looking for a Content Systems Manager to support content architecture, taxonomy, and system integration efforts for a long-term contract opportunity in Woodland Hills, California. This role works across product, engineering, and vendor teams to help ensure content structures are accurately defined, implemented, and maintained for reliable downstream use. The ideal candidate is organized, collaborative, and comfortable translating business needs into clear execution plans while keeping multiple priorities moving forward. Responsibilities: • Coordinate with internal technology teams and external partners to rank priorities, manage backlog items, and drive delivery of the most valuable content system enhancements. • Gather input from business stakeholders and convert operational needs into well-defined user stories and acceptance criteria aligned with brand, technical, and performance expectations. • Support enterprise content architecture and automation initiatives by helping shape scalable content models, taxonomy frameworks, and structured data approaches. • Monitor content ingestion processes to promote accurate imports, resolve data quality issues, and assist with manual entry or cleanup activities when needed. • Partner with cross-functional teams on content audits, documentation, and governance efforts to improve consistency and long-term usability of content assets. • Provide first-level troubleshooting support for business users, identify root causes of system or workflow issues, and engage technical teams for deeper resolution when required. • Create and maintain process documentation, workflow diagrams, and related reference materials that help technical and non-technical stakeholders stay aligned. • Contribute to ongoing improvements that reduce operational inefficiencies, strengthen content management practices, and support steady release progress.
2026-05-18T00:00:00Z

Marketing Event Coordinator

Burbank, CA
onsite
Temporary / Contract
35 - 40 USD / Hourly
Robert Half is partnering with a leading global entertainment organization to identify a Marketing Coordinator to support a high-impact Communications, Special Projects & Events team. This role will play a key part in executing tentpole events and publicity initiatives that drive earned media, social buzz, and audience engagement across a portfolio of well-known entertainment brands. Duration: 9-month contractHours: 40 hours/weekLocation: Burbank, CA (onsite)Pay Rate: $35-40/hour (W2) Key Responsibilities:<ul><li>Support end-to-end execution of communications-driven events, including creative ideation, venue research, contract coordination, guest list management, and onsite logistics</li><li>Assist in planning and managing tentpole events and special projects, ensuring timelines, deliverables, and creative execution are met</li><li>Coordinate with external partners and agencies to support event production and execution</li><li>Build and maintain relationships with influencers, tastemakers, and media contacts to support earned media opportunities</li><li>Manage event itineraries, executive communications, and attendance logistics across internal stakeholders</li><li>Partner closely with cross-functional teams including marketing, publicity, corporate communications, executive communications, and CSR</li><li>Provide onsite event support, including evenings or weekends as needed</li><li>Assist with tracking deliverables, budgets, and post-event recaps/reporting</li></ul> What Makes This Role Unique:<ul><li>Opportunity to support high-visibility, large-scale events within a globally recognized entertainment portfolio</li><li>Exposure to cross-functional collaboration across marketing, publicity, and executive teams</li><li>Hands-on experience with influencer engagement and earned media strategy</li><li>Fast-paced environment with strong potential for skill growth and career development</li></ul>
2026-06-02T00:00:00Z