We are looking for an experienced Collections Specialist to join our team in Orange, California. In this Contract to permanent position, you will play a pivotal role in managing client accounts and ensuring the timely collection of outstanding balances. The ideal candidate will bring exceptional organizational skills, a proactive attitude, and a customer-focused approach to resolving billing issues and maintaining accurate financial records.<br><br>Responsibilities:<br>• Investigate and resolve invoice discrepancies, payment shortfalls, and disputes by collaborating with internal teams such as billing and customer success.<br>• Keep detailed records of collection activities, payment agreements, and customer interactions.<br>• Analyze aging reports regularly and present updates on overdue accounts to management.<br>• Conduct follow-ups on open accounts to minimize Days Sales Outstanding and improve cash flow.<br>• Assist in applying and reconciling customer payments as needed.<br>• Contribute to month-end closing processes by providing insights on delinquent accounts and expected recoveries.<br>• Communicate professionally with clients while collecting payments and addressing concerns.<br>• Support the team in maintaining compliance with company policies and financial procedures.
<p><strong>Accounts Receivable | Collections Specialist</strong></p><p>The Accounts Receivable (AR) Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from existing clients, resolving customer billing issues, and reducing delinquency in accounts receivable. This role supports the accurate and timely application of payments and ensures a high standard of customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with collections team members to maintain and manage assigned accounts.</li><li>Conduct daily client outreach through phone and email, ensuring an organized and consistently scheduled follow-up process.</li><li>Process and apply payments, conduct account reconciliations, and perform research as needed to resolve discrepancies.</li><li>Gain a strong understanding of different client account types and contractual terms to accurately interpret invoicing practices.</li><li>Prepare and present reports for monthly internal meetings as assigned.</li><li>Communicate clearly and promptly with internal teams regarding account adjustments, terminations, and disputes, following established procedures.</li><li>Work with leadership to escalate accounts that require additional attention beyond initial collection efforts.</li><li>Perform other duties as needed to support the AR department.</li></ul><p><strong>Requirements:</strong></p><ul><li>Bachelor’s degree required; Accounting or Business-related focus preferred.</li><li>Experience with high-volume collections required; previous accounts receivable experience a plus.</li><li>At least 1 year of customer service experience required.</li><li>Experience with Salesforce and NetSuite preferred but not required.</li><li>Proficiency in Microsoft Office Suite, especially Excel and Word.</li><li>Strong oral and written communication skills.</li><li>Excellent reading comprehension.</li><li>Professional and customer service-oriented phone demeanor.</li><li>Exceptional attention to detail, organization, and time management.</li><li>Proactive self-starter who works well independently and as part of a team.</li></ul><p><strong>Compensation & Work Environment:</strong></p><ul><li>This position operates on a hybrid schedule, with in-office work Monday through Thursday and remote work on Fridays.</li><li>A comprehensive benefits package, annual bonus, and dynamic, creative workplace environment are offered.</li><li>$70-$75K once full time</li></ul><p><br></p>
<p>Join our hospital team as a Medical Collections Specialist—a critical role in our revenue cycle management department. You do not need prior experience; comprehensive training is provided to ensure your success in this position.</p><p>Responsibilities:</p><ul><li>Manage and resolve patient accounts, including billing and collections</li><li>Contact patients and insurance companies to follow up on outstanding balances</li><li>Maintain accurate records and documentation in our collection systems</li><li>Communicate professionally with patients, insurers, and internal teams</li><li>Ensure compliance with privacy regulations and hospital policies</li><li>Support strategic initiatives to improve collections processes</li></ul><p><br></p>
<p>A leading hospital in the San Fernando Valley is seeking a dedicated Hospital Medical Billing Collections Specialist to join its team. In this role, you will oversee all aspects of the hospital's billing and collections processes, ensuring timely and accurate reimbursement. You will be responsible for managing billing activities and collections for Medicare managed care, commercial insurance, PPO/HMO, and Medi-Cal managed care accounts. This position requires strong attention to detail, a deep understanding of healthcare billing guidelines, and the ability to work collaboratively with internal departments and insurance payers to resolve outstanding claims.</p><p><br></p><p>Responsibilities:</p><p>• Conduct hospital billing and collection processes with accuracy and efficiency</p><p>• Handle Medicare managed care, commercial, PPO/HMO, and Medical managed care</p><p>• Provide training for Collector I positions</p><p>• Appeals and denials management.</p><p>• Engage in Appeals, Billing Functions, Claim Administration, and Collection Processes as part of the role</p><p>• Oversee the management of insurance correspondence and maintain accurate records</p><p>• Monitor patient accounts and take appropriate action to collect insurance payments.</p>