8 results for Help Desk Manager in Los Alamitos, CA

Helpdesk Technician

Canoga Park, CA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration. Responsibilities:• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.• Manage the onboarding and offboarding process, including account provisioning and user setup.• Configure and deploy PCs, workstations, and peripheral devices for end users.• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.• Maintain and manage Azure environments, ensuring optimal performance and security.• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.• Document processes and solutions thoroughly to ensure consistency and quality.• Collaborate with team members to provide excellent service and proactive support.• Communicate effectively with end users and stakeholders to address technical concerns.
2026-03-09T00:00:00Z

Help Desk II

Los Angeles, CA
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency. Responsibilities: • Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components. • Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools. • Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated. • Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals. • Provide support for network connectivity issues and ensure seamless communication across platforms. • Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction. • Collaborate with team members to implement best practices for IT operations and security. • Assist with system upgrades and installations to meet organizational needs. • Monitor system performance and proactively address potential issues to minimize disruptions.
2026-02-17T00:00:00Z

MSP Service Desk Manager

Lake Forest, CA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment. Responsibilities: • Supervise daily service desk activities to ensure high-quality support and client satisfaction. • Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment. • Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements. • Oversee incident triage and prioritize tickets based on urgency and business impact. • Communicate effectively with clients, providing updates and resolving service-related issues promptly. • Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement. • Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards. • Serve as the escalation point for complex technical issues and client concerns. • Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency. • Ensure accurate documentation and time tracking for audit readiness and operational reporting.
2026-03-06T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service. Responsibilities: • Provide technical support to resolve hardware, software, and network-related issues for users. • Manage and maintain Active Directory accounts, including creating, modifying, and disabling users. • Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance. • Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken. • Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals. • Collaborate with team members to identify and implement improvements to IT processes. • Deliver exceptional customer service by addressing user concerns and providing clear guidance. • Monitor system performance and report any potential issues to the appropriate teams. • Ensure compliance with organizational IT policies and procedures. • Support the installation and updates of software applications while minimizing disruptions to users.
2026-03-09T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary
33 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-18T00:00:00Z

Office Manager

Pasadena, CA
onsite
Temporary
26 - 28 USD / Hourly
We currently have excellent ongoing opportunities for highly skilled and motivated Office Managers to lead operations at a growing company. Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you. Please apply today for immediate consideration.How you will make an impact· Leading overall office administration· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems· Evaluating and improving office production· Assisting in developing and revising office policies and procedure for improved work flow· Assisting the Operations Manager and Director in monitoring budget for office related items and staff
2026-03-07T00:00:00Z

Office Manager

Los Alamitos, CA
onsite
Temporary
25 - 27 USD / Hourly
Location: Los Alamitos, CA Pay Range: $25–$27 per hour Overview: The Office Manager is responsible for overseeing day-to-day office operations to ensure organizational effectiveness and efficiency. This position plays a key role in managing administrative processes and supporting a productive office environment. Key Responsibilities: Oversee daily office operations, ensuring a smooth workflow and efficient administrative practices. Supervise and train administrative staff; delegate tasks as needed. Manage office budgets, purchasing of supplies, and vendor relationships. Coordinate schedules, meetings, events, and travel arrangements for staff. Maintain organized files and records, both electronic and paper. Oversee equipment maintenance and liaise with IT/support vendors as needed. Ensure compliance with company policies, procedures, and city regulations. Handle incoming communications including calls, emails, and mail. Prepare reports, presentations, and correspondence as requested. Foster a positive and collaborative office culture. Qualifications: Proven experience in office management or a similar administrative leadership role. Strong organizational, communication, and problem-solving skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to lead a team and work independently. Attention to detail and excellent time-management abilities. Associate’s or bachelor’s degree in business administration or related field preferred. Work Environment: This position is on-site in a professional office setting. Some local travel within Los Alamitos or to city-related events may be required.
2026-03-18T00:00:00Z

Office Business Manager

Los Angeles, CA
onsite
Temporary
75000 - 85000 USD / Yearly
Client is seeking an highly entrepreneurial and results-driven Office Business Manager to serve as a key strategic partner to the CEO. This role goes far beyond traditional office management. The Office Business Manager will oversee cross-functional projects, support multiple divisions and programs, and help drive operational growth and revenue-generating initiatives that directly benefit the community.This individual will coordinate and manage projects across business lines — including but not limited to food delivery services, housing initiatives, and community programs — with a focus on scaling operations, improving efficiency, and identifying opportunities for expansion. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is passionate about building systems, fostering partnerships, and contributing to a mission-driven organization.Key ResponsibilitiesStrategic Project & Operations Management<ul><li>Lead and manage cross-division projects from planning through execution, ensuring alignment with organizational goals</li><li>Coordinate initiatives across programs such as food delivery services, housing support, and emerging community ventures</li><li>Develop systems and processes to improve operational efficiency and scalability</li><li>Track project milestones, budgets, and outcomes; provide regular updates to the CEO</li><li>Identify opportunities to expand services and scale successful programs</li></ul>Business Development & Growth<ul><li>Support the CEO in developing and executing growth strategies across divisions</li><li>Research and pursue partnerships, funding opportunities, and community collaborations</li><li>Assist with outreach efforts to local organizations, businesses, and stakeholders</li><li>Help design initiatives that generate revenue to reinvest back into the community</li><li>Contribute to building an entrepreneurial, performance-driven culture</li></ul>Organizational & Administrative Leadership<ul><li>Oversee daily office operations and administrative functions</li><li>Implement workflow improvements and organizational systems</li><li>Coordinate internal communications across teams and programs</li><li>Support budgeting, reporting, and compliance activities</li><li>Ensure smooth coordination between departments</li></ul>Community Outreach & Partnerships<ul><li>Represent meetings with community partners and stakeholders</li><li>Support outreach initiatives to expand program awareness and participation</li><li>Build and maintain strong relationships with local organizations and agencies</li></ul> Key Competencies<ul><li>Strategic thinking and execution</li><li>Initiative and ownership mindset</li><li>Adaptability in a dynamic environment</li><li>Collaboration and leadership</li><li>Financial and operational acumen</li><li>Community engagement and outreach skills</li></ul>What Success Looks Like in This Role<ul><li>Programs are efficiently managed and positioned for growth</li><li>New partnerships and revenue opportunities are developed</li><li>Cross-division coordination improves organizational impact</li><li>Systems are implemented that support long-term scalability</li><li>The organization strengthens its presence and service in the community</li></ul>
2026-03-13T00:00:00Z