<p>We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine. Scheduled Shift: Week 1: Tuesday, Wednesday (10:30 a.m. - 11:00 p.m.), Saturday (6:30 a.m. - 7:00 p.m.) Week 2: Sunday (6:30 a.m. - 7:00 p.m.), Tuesday, Friday (10:30 a.m. - 11:00 p.m.) offering the opportunity to provide exceptional support and service to patients while ensuring compliance with organizational policies and regulatory requirements. In this role, you will play a vital part in facilitating smooth admission processes and maintaining accurate patient information.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform medical necessity and compliance checks for patient admissions.</p><p>• Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining exceptional customer service standards.</p><p>• Conduct pre-registration activities, including inbound and outbound calls to gather demographic and insurance information, as well as inform patients of financial liabilities and payment options.</p><p>• Explain and obtain signatures for treatment consent forms and distribute patient education materials such as Medicare and Tricare messages, observation forms, and other relevant documents.</p><p>• Utilize insurance verification systems to review eligibility responses, select appropriate insurance codes, and input benefit data to facilitate billing and clean claim processes.</p><p>• Screen medical necessity using Advance Beneficiary Notice software to inform Medicare patients of potential coverage issues and distribute required documentation.</p><p>• Perform audits on patient accounts to ensure accuracy, completing forms in compliance with audit standards, and provide statistical data to leadership.</p><p>• Meet assigned point-of-service goals and ensure quality standards are upheld through the use of reporting and auditing systems.</p><p>• Maintain a compassionate approach when interacting with patients, guardians, and healthcare providers, adhering to organizational policies and customer service expectations.</p>
<p>We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine.<strong> Scheduled Shift: Monday – Friday, 7:00 a.m. - 3:30 p.m., rotating Saturdays, 7a.m. - 12 p.m</strong>. In this long-term contract position, you will play a crucial role in ensuring smooth patient admissions and maintaining compliance with organizational and regulatory standards. This role offers the opportunity to make a meaningful impact by delivering exceptional service and accuracy in a healthcare environment.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform medical necessity checks while ensuring compliance with policies and procedures.</p><p>• Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining a high level of customer service.</p><p>• Conduct pre-registration for patients, including obtaining demographic and insurance information, explaining financial responsibilities, and managing payment collections.</p><p>• Explain and distribute consent forms, Medicare-related documents, and other patient education materials, ensuring all necessary signatures are obtained.</p><p>• Review insurance eligibility responses, select appropriate plan codes, and input benefit information to support billing and collections processes.</p><p>• Screen medical necessity using designated software and inform patients of potential non-payment risks, distributing relevant forms and documentation.</p><p>• Utilize auditing systems to review accounts for accuracy, correct errors, and provide statistical data to leadership.</p><p>• Conduct inbound and outbound calls to gather patient information and address outstanding balances, offering payment plan options as needed.</p><p>• Meet assigned point-of-service goals while consistently delivering compassionate and attentive interactions.</p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Portsmouth, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewiston, Maine. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in patient-facing activities and provide a high level of customer service.</p><p>• Process patient credit applications with accuracy and efficiency.</p><p>• Responsible for answering inbound calls and dealing with patient queries promptly.</p><p>• Maintain an up-to-date record of patient credit information.</p><p>• Perform authorizations, benefit functions, and billing functions as part of the role.</p><p>• Participate in clinical trial operations as required.</p><p>• Monitor patient accounts and take necessary actions based on account status.</p>
