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15 results for Help Desk Analyst I in Long Beach, CA

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-07-27T00:00:00Z

Help Desk Tier II Analyst

Valencia, CA
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are seeking a Help Desk Tier II Analyst to provide hands-on technical support for end users in a fast-paced Microsoft Windows environment. This role is responsible for troubleshooting hardware, software, and application issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows 11, Active Directory, Microsoft Intune, and ServiceNow, with the ability to resolve Tier I and Tier II technical issues both remotely and onsite. ** This role is 3 days onsite in Valencia, CA ** Key Responsibilities<ul><li>Provide Tier II technical support for desktop, laptop, application, and mobile device issues.</li><li>Troubleshoot and resolve hardware break/fix issues for laptops and end-user devices.</li><li>Support Microsoft Windows 11 environments and related technologies.</li><li>Assist users with Microsoft Office Suite, Outlook, MFA, VPN connectivity, and general desktop support.</li><li>Perform user onboarding and offboarding activities, including account provisioning, deactivation, and Active Directory management.</li><li>Support software deployment and troubleshooting using Software Center.</li><li>Manage mobile devices and endpoint configurations through Microsoft Intune (MDM).</li><li>Diagnose and resolve DNS, connectivity, and network-related issues.</li><li>Provide technical support on the production floor as needed (training provided).</li><li>Document, track, and manage incidents, service requests, and resolutions in ServiceNow.</li><li>Collaborate with internal IT teams to escalate and resolve complex issues.</li><li>Maintain a consistent support workload while ensuring timely ticket resolution and excellent customer service.</li></ul>
2026-07-24T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery. Responsibilities: • Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines. • Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response. • Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged. • Perform basic system and software installations, configuration tasks, and user support across supported business environments. • Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions. • Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively. • Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications. • Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed. • Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting. • Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Ontario, CA
onsite
Permanent / Full Time
46000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily technology needs for a retail operation in Ontario, California. This position focuses on delivering responsive end-user assistance, maintaining reliable desktop and mobile computing environments, and helping employees stay productive through timely issue resolution. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a practical approach to managing hardware, software, and user access. Responsibilities: • Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, printers, and other workplace technology. • Set up, configure, maintain, and troubleshoot operating systems, business applications, and end-user hardware. • Track IT assets by keeping equipment records current and monitoring device assignment and inventory status. • Support employee onboarding and offboarding by preparing accounts, issuing equipment, and recovering technology as needed. • Record incidents, solutions, and recurring fixes in ticketing systems and internal documentation resources. • Work closely with broader IT teams to escalate unresolved issues and help drive timely resolution of more complex problems. • Assist users with connectivity issues and provide support for basic network and server-related needs when required. • Follow established security standards, support procedures, and company technology policies in all support activities.
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure. Responsibilities: • Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations. • Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications. • Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up. • Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components. • Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory. • Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible. • Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components. • Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations. • Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.
2026-07-21T00:00:00Z

IT Help Desk Support Specialist

Irvine, CA
onsite
Temporary / Contract
25 - 40 USD / Hourly
Desktop Support Technician IILocation: Irvine, CADepartment: Information TechnologyReports To: IT ManagerPosition SummaryWe are seeking a skilled and customer-focused Desktop Support Technician II to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-07-30T00:00:00Z

IT Desktop Support Analyst

Valencia, CA
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a medical devices organization in Valencia, California. This Long-term Contract position focuses on delivering dependable desktop and end-user support across office and production environments, ensuring employees have the hardware, software, and account access needed to work effectively. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Windows-based systems and common enterprise tools. Responsibilities: • Resolve issues involving laptops, desktops, and other end-user hardware, including diagnosis, repair coordination, and replacement support. • Deliver frontline technical assistance and intermediate application support for users working in a Microsoft Windows environment. • Troubleshoot Windows 11, Microsoft Office applications, Outlook, authentication methods, and mobile devices to minimize user downtime. • Set up accounts and equipment for new hires, process access changes, and complete deactivation tasks for departing employees through Active Directory administration. • Deploy and support approved software packages using Software Center while assisting users with installation-related issues. • Provide technical support for employees on the production floor after completing the required training for that environment. • Record, update, and close support requests accurately in ServiceNow to maintain clear incident documentation and service visibility. • Assist with device management and connectivity issues involving Microsoft Intune and other company-supported access tools. • Manage a steady daily ticket volume while maintaining quality service and timely follow-up with end users.
2026-07-30T00:00:00Z

EDI Analyst

Ontario, CA
onsite
Permanent / Full Time
125000 - 140000 USD / Yearly
We are looking for an EDI Analyst to support critical electronic data interchange operations for a retail environment in Ontario, California. This role focuses on maintaining transaction flow, resolving technical issues, and helping ensure reliable communication between internal teams, trading partners, and business systems. The ideal candidate brings strong analytical ability, comfort working with high-volume data, and a practical approach to documentation, testing, and process support. Responsibilities: • Oversee daily EDI transaction activity and help keep related processes running accurately and on schedule. • Investigate failed transmissions, mapping issues, translation problems, and interface errors to restore normal system performance. • Monitor EDI applications and connected workflows, addressing data quality concerns and escalating issues when needed. • Coordinate with business users, customers, vendors, and IT partners to support smooth information exchange across systems. • Execute testing and validation efforts for EDI updates, process changes, and routine quality checks. • Create and maintain clear process guides, operational documentation, status reporting, and support records. • Communicate system health, issue resolution progress, and project updates to IT leadership and relevant stakeholders. • Contribute to broader technical initiatives and provide assistance with additional departmental projects as assigned.
2026-07-06T00:00:00Z

Desktop Support Engineer

Westwood, CA
onsite
Permanent / Full Time
120000 - 145000 USD / Yearly
Job TitleDesktop Support Engineer Role SummaryThe Desktop Support Engineer is responsible for providing technical support to end users while ensuring the smooth operation of desktop systems, laptops, mobile devices, peripherals, and productivity applications. This role serves as a key point of contact for troubleshooting technical issues, supporting IT initiatives, and delivering a high level of customer service. The ideal candidate is a proactive problem solver with strong technical skills and a passion for helping users succeed. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktop, laptop, mobile device, printer, and peripheral-related issues.</li><li>Install, configure, maintain, and troubleshoot Windows and macOS workstations.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.</li><li>Manage user accounts, permissions, and access requests through Active Directory and related identity management systems.</li><li>Configure, deploy, and maintain endpoint devices using endpoint management and device provisioning tools.</li><li>Troubleshoot hardware, software, operating system, and connectivity issues.</li><li>Support employee onboarding, offboarding, workstation deployments, and equipment lifecycle management.</li><li>Document technical procedures, troubleshooting steps, and support activities within the IT ticketing system.</li><li>Collaborate with infrastructure, security, and application teams to resolve escalated technical issues.</li><li>Assist with hardware inventory management, asset tracking, and software licensing administration.</li><li>Support endpoint security initiatives, patch management, and compliance requirements.</li><li>Participate in IT projects, technology rollouts, office moves, and system upgrade initiatives.</li></ul>Compensation & Benefits<ul><li>Competitive base salary.</li><li>Performance-based bonus opportunities.</li><li>Comprehensive medical, dental, and vision coverage.</li><li>Retirement savings plan with company contribution or matching opportunities.</li><li>Paid time off and company-recognized holidays.</li><li>Professional development, training, and certification support.</li><li>Additional employee-focused wellness and benefits programs.</li></ul>Additional Details<ul><li>Opportunity to support a modern technology environment with a diverse user base.</li><li>Exposure to endpoint management, cloud technologies, and infrastructure projects.</li><li>Collaborative team culture with opportunities for career growth and advancement.</li><li>Role offers a combination of hands-on technical support and project-based work.</li></ul>
2026-07-17T00:00:00Z

Data Analyst

Irvine, CA
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Data Analyst to support fraud detection and investigative reporting for a Long-term Contract opportunity based in Irvine, California. This role focuses on turning complex data into actionable insights that help identify suspicious activity, strengthen anti-fraud efforts, and support business decision-making. The ideal candidate brings strong analytical thinking, experience working with fraud-related datasets, and the ability to communicate findings clearly to stakeholders. Responsibilities: • Analyze transactional and behavioral data to uncover unusual patterns, emerging risks, and indicators of suspected fraud. • Develop reports, dashboards, and data summaries that support fraud monitoring, case prioritization, and investigative follow-up. • Partner with fraud prevention and investigation teams to translate data findings into practical actions and risk mitigation strategies. • Review large datasets for inconsistencies, trends, and anomalies that may signal fraudulent activity or control weaknesses. • Support ongoing anti-fraud initiatives by providing data-driven insights that improve detection accuracy and operational response. • Document analytical findings in a clear and organized manner for business partners, investigators, and leadership review. • Assist with refining data analysis methods and reporting processes to improve visibility into fraud trends and performance outcomes.
2026-07-29T00:00:00Z

Data Analyst

Pasadena, CA
onsite
Temporary to Hire
27.55 - 31.9 USD / Hourly
We are looking for a Data Analyst to join an organization in Pasadena, California on a contract basis with the potential for a permanent role. This role will focus on turning sales, operational, labor efficiency, and scan data into clear reporting tools that support business decisions. The ideal candidate brings strong analytical judgment, enjoys working with complex datasets, and can translate manual reporting into scalable dashboard solutions. Responsibilities:• Build and maintain dashboards and reporting solutions that present sales, operational, labor efficiency, and scan data in a clear and actionable format.• Convert spreadsheet-based reporting into automated Power BI deliverables that reduce manual effort and improve reporting consistency.• Analyze large datasets to identify patterns, performance trends, and opportunities that support business and operational planning.• Partner with stakeholders across the organization to understand reporting needs and deliver insights that align with day-to-day operations.• Use advanced Excel techniques, including Power Query, pivot tables, and macros, to organize, validate, and interpret data.• Provide ongoing reporting support while balancing longer-term analytical projects and process improvements.• Create refreshable reporting workflows that improve visibility into key metrics and streamline recurring analysis.• Support data mapping and location-based analysis when needed, including the use of geographic or field-level tools.• Work independently to troubleshoot data issues, validate outputs, and ensure the reliability of reports and dashboards.
2026-07-14T00:00:00Z

Data Analyst

Los Angeles, CA
onsite
Permanent / Full Time
130000 - 150000 USD / Yearly
Data Analyst Company OverviewA leading global lifestyle and consumer products organization is seeking a Data Analyst to help drive data-informed decision-making across the business. Based in Los Angeles, CA, this company serves customers through a combination of retail, e-commerce, and wholesale channels, leveraging data to improve operations, customer experiences, and business performance. This is an opportunity to join a collaborative team at the intersection of business strategy, analytics, and technology. Role SummaryThe Data Analyst will serve as a key liaison between business stakeholders and the data team, translating business needs into actionable analytics solutions. This role will partner closely with teams across e-commerce, retail, supply chain, planning, customer insights, and product functions to prioritize requests, define requirements, manage analytics projects, and deliver meaningful insights. Based in Los Angeles, CA, the position offers significant visibility and impact across the organization. Key Responsibilities<ul><li>Serve as the primary point of contact between business functions and the data team.</li><li>Gather, document, and translate business requirements into clear, actionable analytics specifications.</li><li>Manage the analytics intake process, including prioritization, triage, and stakeholder communication.</li><li>Coordinate multiple analytics initiatives simultaneously, ensuring timely delivery and alignment with business priorities.</li><li>Conduct SQL-based exploratory analysis to validate requirements and answer business questions.</li><li>Build and maintain dashboards and reporting solutions that enable self-service analytics.</li><li>Partner with data engineering teams to ensure accurate and effective delivery of analytics solutions.</li><li>Validate completed outputs to ensure they address the original business objectives and stakeholder needs.</li><li>Establish and maintain consistent business definitions, metrics, and reporting standards.</li><li>Present findings and recommendations to both technical and non-technical audiences.</li></ul>Compensation & Benefits<ul><li>Salary range: $130,000 - $150,000 </li><li>Comprehensive benefits package including health, wellness, and retirement programs</li><li>Paid time off and company-sponsored benefits</li><li>Career growth and development opportunities</li></ul>Additional Details<ul><li>Work model: On-site five days per week in office</li><li>High-visibility role with significant cross-functional collaboration</li><li>Opportunity to influence analytics strategy and business decision-making across multiple departments</li></ul>
2026-07-21T00:00:00Z

Sr Service Desk

Los Angeles, CA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs. Responsibilities: • Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. • Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. • Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. • Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. • Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. • Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. • Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. • Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.
2026-07-08T00:00:00Z

Business Systems Analyst

Irvine, CA
remote
Temporary to Hire
50 - 65 USD / Hourly
We are seeking a hands-on Senior Business Systems Analyst to support a high-impact enterprise systems initiative centered on Concur deployment and optimization, with integration touchpoints across NetSuite ERP and ADP. This is a fully remote, temporary opportunity with strong potential to convert to a contract-to-hire role. This position is ideal for a systems professional who thrives in a lean environment, can work independently, and is comfortable owning the full lifecycle of business systems work—from discovery and process mapping through configuration, testing, documentation, training, and go-live support. This is not a pure project management or oversight role; we are looking for someone who is willing to roll up their sleeves and execute. Key Responsibilities<ul><li>Lead business systems analysis for the Concur deployment, including requirements gathering, current-state and future-state process mapping, and configuration validation against business requirements</li><li>Own the overall test strategy and execution, including test plans, test scripts, UAT coordination, defect tracking and triage, and regression testing through go-live</li><li>Produce and maintain critical project and operational documentation</li><li>Support integration testing between Concur and NetSuite, as well ADP</li><li>Partner closely with IT and Finance stakeholders to translate business requirements into system configuration and validated test coverage</li><li>Perform hands-on configuration work directly within supported systems</li><li>Drive change management activities, including stakeholder support and end-user training</li><li>Ensure systems and changes align with compliance, audit, and control requirements, including SOX-related considerations</li></ul>
2026-07-30T00:00:00Z