<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.</p><p>• Manage the onboarding and offboarding process, including account provisioning and user setup.</p><p>• Configure and deploy PCs, workstations, and peripheral devices for end users.</p><p>• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.</p><p>• Maintain and manage Azure environments, ensuring optimal performance and security.</p><p>• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.</p><p>• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.</p><p>• Document processes and solutions thoroughly to ensure consistency and quality.</p><p>• Collaborate with team members to provide excellent service and proactive support.</p><p>• Communicate effectively with end users and stakeholders to address technical concerns.</p>
<p>We are looking for a detail-oriented Medical Records Technician to join our team in Santa Ana, California. In this long-term contract position, you will play a key role in retrieving and managing medical records to support healthcare operations. This opportunity offers a dynamic mix of fieldwork and independent tasks, perfect for someone who thrives in a flexible and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Travel to healthcare facilities within a 40-mile radius to retrieve medical records, both in paper and electronic formats.</p><p>• Upload medical charts into a secure system using company-provided equipment, ensuring data accuracy and confidentiality.</p><p>• Manage daily tasks independently, with the flexibility to complete submissions from home after fieldwork is done.</p><p>• Participate in two days of remote, paid training to gain the necessary skills for risk adjustment processes.</p><p>• Utilize company-provided tools, including a password-protected laptop, scanner, and flash drives, to perform tasks efficiently.</p><p>• Collaborate with team members and leaders to ensure smooth chart retrieval operations.</p><p>• Maintain accurate documentation and reporting of records retrieved during field visits.</p><p>• Provide excellent customer service while interacting with healthcare providers and office staff during chart retrieval.</p><p>• Follow all data security protocols to protect sensitive medical information.</p>