<p>We are looking for a Help Desk Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.</p><p><br></p><p>Help Desk Engineer responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.</p><p><br></p><p>To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.</p><p>Microsoft, Cisco, Linux, or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you.</p><p><br></p><p>Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><br></p><p>Some job duties include (but are not limited to):</p><p><br></p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Other duties as assigned</li><li>Some travel required</li><li>Some after-hours response from home or return to office (nights and weekends) is also required. </li></ul>
<p>We are currently seeking an experienced, talented and committed Programmer with proficiency in SQL, Visual Basic (VB), HTML, HTML5, and CSS technologies. The ideal candidate will be proficient in developing, modifying, and maintaining software applications. Knowledge in C or C++ or C# will be highly desirable.</p><p> </p><p> Primary Job Responsibilities:</p><p> </p><ul><li> Develop, modify, and maintain applications or systems written in Visual Basic, SQL, and HTML/HTML5/CSS.</li><li> Conduct system analysis to determine implementation strategies and make recommendations for modifications or improvements.</li><li> Assist in performing tests to ensure quality results and utilize SQL to manipulate, retrieve, and store data effectively.</li><li> Utilize HTML5 and CSS to create attractive, responsive, and user-friendly web pages.</li><li> Debug software to identify and rectify problems in coding or system functionalities.</li><li> Coordinate and collaborate with teams and stakeholders to ensure the efficiency of the system integration.</li><li> Create technical documentation to guide users and to provide insight to fellow team members on the system functionality.</li></ul>
<p>We are currently seeking an experienced, talented and committed Programmer with proficiency in SQL, Visual Basic (VB), HTML, HTML5, and CSS technologies. The ideal candidate will be proficient in developing, modifying, and maintaining software applications. Knowledge in C or C++ or C# will be highly desirable.</p><p><br></p><p>Primary Job Responsibilities:</p><p><br></p><p>Develop, modify, and maintain applications or systems written in Visual Basic, SQL, and HTML/HTML5/CSS.</p><p>Conduct system analysis to determine implementation strategies and make recommendations for modifications or improvements.</p><p>Assist in performing tests to ensure quality results and utilise SQL to manipulate, retrieve, and store data effectively.</p><p>Utilize HTML5 and CSS to create attractive, responsive, and user-friendly web pages.</p><p>Debug software to identify and rectify problems in coding or system functionalities.</p><p>Coordinate and collaborate with teams and stakeholders to ensure the efficiency of the system integration.</p><p>Create technical documentation to guide users and to provide insight to fellow team members on the system functionality.</p>
