Overview: The Escalated Support Technician is responsible for ensuring employees, faculty, and partners have the necessary tech tools and support. Acting as a senior resource within the IT Support team, this role handles advanced user issues, mentors entry level team members, and collaborates across IT to resolve escalated concerns. Primary Responsibilities: Provide Tier 3 support and manage escalations. Assist with problem resolution alongside other IT specialists. Mentor and guide User Support team members. Ensure a deep understanding of the organization’s software systems. Participate in 24/7 on-call rotations. Collaborate with Managed Service Providers for data requests. Manage data backup, recovery, and cloud-based communication tools. Additional Duties: Contribute to data governance and change management processes. Stay updated on emerging software tools and features. Qualifications: Associate’s degree in computer science or related field (or equivalent experience). 5+ years of detail oriented technical support experience. Expertise in Microsoft Active Directory, multifactor authentication, and end-user security (Apple environment). Familiar with managing macOS, Windows, Office Suite, and browsers. Experience with network fundamentals, VPNs, VoIP systems, and cloud app management. Proficiency with software deployment tools (e.g., JAMF) and ticketing systems. Experience administering Jira or similar tools Who You Are: You bring strong technical skills, a customer-focused mindset, and a willingness to learn. Your ability to troubleshoot collaboratively and mentor others makes you a great asset to the team.
<p>We currently have an excellent opportunity for a highly skilled and motivated office manager to lead operations at a growing company in Layton. Are you a deeply passionate self-starter who is looking to grow their career? </p><p><br></p><p>The right Office Manager for this role is someone who can handle:</p><p>· Leading overall office administration</p><p>· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems</p><p>· Evaluating and improving office production</p><p>· Assisting in developing and revising office policies and procedure for improved workflow</p>
Overview: We are seeking an experienced and driven Administrative/Office Manager to oversee and support the operations of a growing, family-owned business. The ideal candidate will be a motivated, tech-savvy detail oriented with a strong sense of ownership who thrives on fostering a collaborative, high-performing team culture. In this role, you will effectively manage and expand the team, oversee essential office operations, handle sensitive information, and assist in HR-related and special projects. This is a permanent, onsite position based in Sandy, UT, where you will enjoy a dynamic role in a company that values strong culture, teamwork, and respect. W Key Responsibilities: Team Leadership and Management: · Supervise and support a team of administrative professionals · Conduct regular face-to-face check-ins with team members to ensure engagement, clear communication, and efficient workflows. · Step in to fill gaps when team members are on vacation or out sick to ensure seamless operations. Office and Operational Management: · Handle day-to-day office operations, including addressing routine and unexpected challenges. · Oversee administrative functions such as unemployment claims and maintaining confidentiality around sensitive information. Special Projects and Collaboration: · Manage and execute special projects as needed to support leadership and departmental goals. · Collaborate with the HR team on projects to drive initiatives and objectives effectively. Supporting Company Growth: · Adapt to the needs of a growing organization, contributing ideas and efficiencies that align with the business's expansion goals. · Uphold and promote the company’s strong, family-centric culture, ensuring it remains a cornerstone of the workplace as the organization evolves.
The administrative assistant coordinates and provides high-quality administrative support to the executive team. Responsibilities include but not limited to calendar management, travel arrangements, analyzing documents, preparing research reports, and office management as directed. We’re looking for a self-starter professional with impeccable organizational and time management skills that will thrive in a fast-paced, ever-changing environment.<br><br>Essential Duties and Responsibilities<br>• Manage daily calendar by scheduling internal and external meetings, appointments, special events, and travel<br>• Resolve scheduling conflicts, prioritize requests, and confirm meeting details and expectations<br>• Prepare spreadsheets, correspondence, and various reports as needed<br>• Monitor project status and execution of deadlines for assigned projects<br>• Oversee incoming correspondence and requests, prioritize items that need immediate attention<br>• Travel when needed<br>• Responsible for confidential and time sensitive material<br>• Process monthly bill payments<br>• Other duties and special projects as assigned<br>Skills and Experience<br>• Minimum 2 years of executive assistant experience<br>• Very strong interpersonal skills and the ability to build relationships with executives<br>• Problem solver/solution driven<br>• Able to exhibit a high level of confidentiality <br>• Ability to multi-task in high-pressure situations<br>• Highly organized and good time management<br>• Be self-directed, action oriented, and a team player<br>• Strong attention to detail and accuracy<br>• Ability to communicate at all levels <br>• Results driven and proactive; strong desire to own and execute area of responsibility with excellence<br>• Adaptability/flexibility to change as required<br>Supervision: Minimal - must identify needs, work independently
We are looking for an experienced Payroll Manager to oversee payroll operations and accounts payable processes for our team in Salt Lake City, Utah. This role involves managing staff, ensuring compliance with company policies and regulations, and driving efficiency in payroll and accounts payable functions. The ideal candidate is a results-driven leader with extensive experience in payroll management and a strong ability to navigate complex systems and workflows.<br><br>Responsibilities:<br>• Supervise payroll and accounts payable teams, providing guidance and support to maintain high levels of productivity and accuracy.<br>• Ensure compliance with company policies, Generally Accepted Accounting Principles (GAAP), and Sarbanes-Oxley requirements.<br>• Oversee payroll processing for hourly and field employees, ensuring accuracy and adherence to labor agreements and regulatory standards.<br>• Collaborate with regional controllers and finance teams to address payroll issues and identify opportunities for process improvements.<br>• Deliver exceptional customer service to internal and external stakeholders, fostering a customer-focused approach.<br>• Participate in management meetings to provide updates and insights on payroll processes and departmental performance.<br>• Develop and implement internal controls to ensure compliance with audits and company policies.<br>• Assist with budgeting and forecasting activities to support financial reporting and cost control.<br>• Recommend process improvements to enhance efficiency and effectiveness within payroll and accounts payable functions.<br>• Prepare and review reports and metrics to keep leadership informed of departmental activities and outcomes.
<p>We currently have an open position for a results-oriented administrative assistant who is deeply passionate about growing their career in the entertainment industry. In this role, you will perform various administrative and office support duties.</p><p><br></p><p>The Administrative Assistant will be over:</p><ul><li>Fielding telephone calls</li><li>Receiving and directing visitors</li><li>Word processing, filing, and faxing</li><li>Support on diverse projects for other employees as needed</li><li>Communications with customers and clients</li></ul>
We are looking for an experienced Accounting Manager to oversee financial operations for a non-profit organization in Salt Lake City, Utah. This Contract to permanent position offers the opportunity to lead critical accounting functions, including month-end closings, reconciliations, and financial reporting. If you have a strong background in managing general ledger activities and advanced proficiency in Microsoft Excel, this role could be an excellent fit.<br><br>Responsibilities:<br>• Lead month-end close processes, ensuring accuracy and timeliness in financial reporting.<br>• Oversee general ledger activities, including journal entries and account reconciliations.<br>• Prepare and review financial statements and balance sheet reconciliations.<br>• Utilize advanced Excel functions such as pivot tables and data analysis to support financial modeling and reporting.<br>• Manage payroll processes using Paylocity for a small team, ensuring compliance and efficiency.<br>• Ensure adherence to nonprofit accounting standards and compliance requirements.<br>• Collaborate with other departments to provide financial insights and support grant reporting activities.<br>• Supervise accounts receivable and payable processes, maintaining accuracy and efficiency.<br>• Drive improvements in financial operations and reporting systems.<br>• Support audits by preparing necessary documentation and responding to inquiries.
<p>We are looking for an experienced Business Analyst to join our client's team for a Contract-to-Permanent opportunity. This role requires an individual with a strong background in data analysis, business reporting, and requirement documentation to support critical projects. The ideal candidate will collaborate with various teams to deliver actionable insights and efficient reporting solutions.</p><p><br></p><p>Responsibilities:</p><p>• Determine relevant data needs and collaborate with teams and IT staff to gather and fulfill those requirements.</p><p>• Define project-specific requirements, including mockups and data flows, to support analytic needs.</p><p>• Assess reporting needs across business and management teams, ensuring alignment with strategic goals.</p><p>• Develop a deep understanding of corporate data sources and their relationships to support project success.</p><p>• Extract and analyze operational, performance, and statistical data from multiple sources for reporting purposes.</p><p>• Utilize software tools such as spreadsheets, reporting applications, and graphical tools to manipulate and format data.</p><p>• Ensure the accuracy, timeliness, and confidentiality of all dashboards, analyses, and project data.</p><p>• Provide training and support to end users for accessing requirements and reports.</p><p>• Collaborate with project management and stakeholders to interpret and analyze data results.</p><p>• Identify trends, exceptions, and potential concerns based on data analysis and projections.</p>
We are looking for a skilled Business Analyst to join our team in Riverdale, Utah. In this Contract-to-permanent role, you will play a crucial part in gathering, analyzing, and delivering data-driven insights to support strategic initiatives. This position is ideal for someone with strong technical and communication skills, coupled with a deep understanding of business intelligence and reporting tools.<br><br>Responsibilities:<br>• Collaborate with teams to identify data requirements and create mockups and workflows to support analytical needs.<br>• Partner with business leaders and stakeholders to assess and address reporting requirements.<br>• Gain a comprehensive understanding of corporate data sources and their relationships to ensure accurate project outcomes.<br>• Evaluate and improve existing reporting processes to align with organizational goals and deliver effective solutions.<br>• Manage recurring and ad-hoc project reports, user stories, and dashboards to support decision-making.<br>• Extract, analyze, and format operational, performance, and statistical data using various software tools.<br>• Ensure the accuracy, confidentiality, and timeliness of all reporting and dashboard outputs.<br>• Assist in training end-users to access and interpret business requirements and data insights.<br>• Work closely with project managers to analyze and summarize results, identifying trends and potential concerns.<br>• Provide statistical reports and actionable insights to management and key personnel.
We are looking for a highly skilled ERP Integration Manager to join our team on a long-term contract basis in Salt Lake City, Utah. This role offers an exciting opportunity to contribute to complex data migration and integration projects within the real estate and property management industry. If you have a strong background in data engineering and ERP systems, particularly Yardi software, we encourage you to apply.<br><br>Responsibilities:<br>• Lead the migration of financial data from QuickBooks Desktop to Yardi software, ensuring accuracy and completeness.<br>• Consolidate and integrate data from multiple accounts and entities spanning over 30 years into a unified system.<br>• Utilize ODBC drivers to facilitate seamless data migration processes.<br>• Implement and manage Yardi modules such as CommercialCafe Tenant Portal, Construction Manager, Fixed Assets Manager, Forecast Manager, and PAYscan Transactions.<br>• Provide training and remote implementation support for Yardi Voyager8 SaaS modules.<br>• Oversee payment processing and payable transaction management within the Yardi platform.<br>• Coordinate with stakeholders to ensure successful system integration and data validation.<br>• Develop and maintain documentation for all migration and implementation processes.<br>• Troubleshoot and resolve issues related to data migration and ERP system functionality.<br>• Collaborate with cross-functional teams to align ERP integration with business objectives.
<p>Robert Half is looking for a senior accountant for a long-term opportunity with a well-known regional CPA firm. As a senior accountant, you will be responsible for financial statement preparation and consolidation, account analysis and reconciliations, cash flow analysis, budgets and forecasting, audit preparation, and internal control maintenance and regulatory reporting. </p><p><br></p><p>The right Senior Accountant will cover:</p><ul><li>Execute monthly accounting close procedures and deliverables primarily in the compensation area (journal entries, reconciliations, reports)</li><li>Prepare monthly consolidated P& L and Balance Sheet flux analysis for management reporting</li><li>Work with business partners to check compliance with corporate accounting policies, procedures and controls and provide support on special requests.</li><li>Provide analysis on financial results (trends, performance metrics, benchmarks)</li><li>Assist in coordinating quarterly reviews and SOX testing with internal and external auditors</li><li>Prepare Balance Sheet account reconciliations</li></ul><p><br></p>
We are looking for a dedicated Client Service Coordinator - Associate to join our team on a contract basis in Midvale, Utah. This role involves providing exceptional administrative and customer service support while ensuring smooth day-to-day operations. As part of this position, you will play a vital role in coordinating meetings, managing communications, and maintaining organizational efficiency.<br><br>Responsibilities:<br>• Handle inbound calls professionally and assist customers with inquiries.<br>• Schedule appointments and organize meetings to support team operations.<br>• Perform receptionist duties, including welcoming guests and managing front desk activities.<br>• Maintain accurate records and file documents systematically.<br>• Distribute incoming mail and manage supply inventory effectively.<br>• Coordinate conference calls and prepare presentations as needed.<br>• Support financial activities by performing ad hoc tasks and ensuring accuracy.<br>• Lead special projects and contribute to organizational initiatives.<br>• Assist in maintaining communication channels and fostering collaboration within the team.
We are looking for a highly skilled Project Manager to spearhead the launch of an innovative new product. This role requires a strategic leader who can manage complex projects, collaborate with diverse teams, and ensure seamless execution from concept to market introduction. If you have a passion for driving results and thrive in dynamic environments, we want to hear from you.<br><br>Responsibilities:<br>• Develop and implement detailed project plans and timelines to support the successful launch of a new product.<br>• Collaborate with cross-functional teams, including marketing, engineering, sales, and product design, to align project objectives and organizational goals.<br>• Manage the entire product development lifecycle, ensuring milestones are met and deliverables adhere to quality standards.<br>• Monitor project budgets and allocate resources effectively, balancing competing priorities while staying within financial scope.<br>• Identify potential risks and devise proactive strategies to mitigate challenges throughout the project.<br>• Oversee testing phases, such as beta trials and pilot programs, gathering customer feedback to refine the product.<br>• Resolve issues promptly to keep the project on track and maintain alignment with deadlines.<br>• Facilitate the transition of the product to production and market teams, ensuring operational readiness for launch.<br>• Analyze post-launch performance and recommend improvements to optimize results.<br>• Utilize project management tools and platforms to track progress and communicate updates effectively.
We are looking for a meticulous Paralegal to join our team in Highland, Utah. This is a long-term contract position where you will play a vital role in supporting legal operations, particularly within the labor and employment sector. If you have a strong background in legal research, case management, and client interaction, we encourage you to apply.<br><br>Responsibilities:<br>• Conduct in-depth research on labor-related issues, including workplace safety, discrimination, contract negotiations, and compensation matters.<br>• Draft and file legal documents such as briefs, motions, contracts, complaints, and correspondence for labor and employment cases.<br>• Manage case files by organizing and maintaining records for disputes involving workers' compensation, layoffs, or workplace safety violations.<br>• Gather facts and evidence by interviewing clients, witnesses, and employers, as well as compiling relevant documentation for labor law cases.<br>• Provide litigation support by assisting attorneys with court filings, discovery, and preparation for hearings, mediations, or trials.<br>• Interact with clients to conduct intake, manage communications, and coordinate depositions, mediations, and court schedules.<br>• Oversee the lifecycle management of company insurance policies, including general liability, workers’ compensation, and liability coverage.<br>• Support contract administration by reviewing, modifying, and managing labor-related agreements.
We are looking for an experienced IT Risk and Compliance Analyst to join our team in West Jordan, Utah. In this role, you will play a key part in maintaining and enhancing our enterprise security framework, ensuring compliance with regulatory standards and safeguarding our information assets. This position requires a dedicated individual with expertise in cybersecurity, risk management, and IT governance.<br><br>Responsibilities:<br>• Develop and execute testing strategies to evaluate the effectiveness and design of IT controls.<br>• Create comprehensive documentation, governance standards, and training materials to support first and second-line teams.<br>• Enhance processes and documentation by leveraging advanced tools, including artificial intelligence.<br>• Conduct detailed process walkthroughs and testing to identify areas for improvement.<br>• Lead risk assessments across IT and cybersecurity domains, reporting on findings and recommending solutions.<br>• Assist in managing and continuously improving enterprise security programs, focusing on cyber risk management and resilience.<br>• Monitor IT initiatives and security projects to ensure proper risk management and compliance.<br>• Collaborate with IT and security teams to align programs with relevant laws, regulations, and policies.<br>• Participate in security incident response efforts, ensuring the protection of corporate and digital assets.<br>• Provide expertise in regulatory compliance, preparing for audits and examinations to strengthen the organization’s risk posture.
We are looking for a dedicated Accountant to join our team in Salt Lake City, Utah. This role is ideal for an experienced and detail-oriented individual with extensive expertise in financial management, reporting, and compliance. You will play a key role in maintaining accurate financial records, supporting audits, and contributing to process improvements.<br><br>Responsibilities:<br>• Prepare and manage financial records, reports, and general ledgers to ensure accuracy and compliance.<br>• Conduct account reconciliations and assist in month-end and year-end closing procedures.<br>• Ensure adherence to internal accounting policies and regulatory requirements.<br>• Assist in the development of budgets, forecasts, and variance analyses to support strategic planning.<br>• Support internal and external audits by providing accurate and timely documentation.<br>• Collaborate with teams across the organization to enhance accounting processes and initiatives.<br>• Oversee inventory accounting, including tracking stock movements, analyzing data, and managing adjustments.<br>• Handle multi-jurisdictional sales tax compliance, including preparation, filing, and reconciliation of returns.<br>• Monitor financial data to identify trends, discrepancies, and opportunities for cost optimization.<br>• Participate in the implementation and enhancement of accounting systems and tools.
We are looking for an experienced Director of IT Product & Business Analysis to act as the strategic link between technology and business operations. In this role, you will ensure seamless communication and collaboration within the organization, aligning technology initiatives with business goals. This position offers the opportunity to drive innovation, enhance processes, and foster meaningful partnerships across teams.<br><br>Responsibilities:<br>• Lead technology-business alignment efforts across the Americas, overseeing strategy and operations in multiple regions.<br>• Advocate for business stakeholders, ensuring their feedback and ideas are integrated into technology plans and initiatives.<br>• Represent the technology department in discussions with business leaders, external partners, and suppliers.<br>• Analyze regional business needs, from strategic priorities to operational requirements, and communicate them effectively to the technology team.<br>• Drive continuous improvement by leveraging technology to enhance business processes and the overall user experience.<br>• Facilitate planning and governance processes, ensuring active participation and awareness among business stakeholders.<br>• Oversee service transitions to operations, including activities like testing, service negotiations, and change management.<br>• Promote innovation and creativity within the organization, building trust and shared ownership across teams.
We are looking for a detail-oriented Human Resources (HR) Assistant to join our team on a contract basis in Salt Lake City, Utah. This role involves supporting various HR functions, including onboarding, employee relations, and administrative tasks. If you excel in organization and have a passion for fostering a positive workplace environment, we encourage you to apply.<br><br>Responsibilities:<br>• Facilitate the onboarding process for new hires, ensuring all documentation and orientation activities are completed accurately.<br>• Maintain and update employee records using Human Resources Information Systems (HRIS).<br>• Support employee relations by addressing inquiries and assisting in conflict resolution.<br>• Conduct background checks and verify employment eligibility as part of hiring procedures.<br>• Assist in reviewing resumes and coordinating recruitment activities.<br>• Handle general HR administrative tasks, including data entry and document management.<br>• Utilize Microsoft Office Suite to prepare reports, presentations, and correspondence.<br>• Collaborate with team members to ensure compliance with company policies and procedures.
<p>We are looking for an experienced Part-Time Accounting Specialist to join our team in SLC, Utah. This is a Contract position where you will play a key role in managing essential accounting processes and ensuring financial accuracy. If you excel in using accounting software and handling complex financial tasks, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts payable (AP) and accounts receivable (AR) transactions to ensure timely and accurate financial operations.</p><p>• Utilize accounting software systems to maintain and update financial records.</p><p>• Conduct audits to verify the accuracy of financial data and compliance with regulations.</p><p>• Handle billing functions, including invoice generation and payment tracking.</p><p>• Collaborate with team members to optimize ERP systems for financial reporting.</p><p>• Monitor and reconcile financial discrepancies to maintain account accuracy.</p><p>• Support month-end and year-end financial closing activities.</p><p>• Ensure compliance with company policies and financial standards.</p><p>• Prepare detailed financial reports for management review.</p><p>• Assist with the integration and use of tools such as Ceridian and Concur for streamlined financial processes. </p>
We are looking for an experienced Accountant to join our team on a contract basis in Salt Lake City, Utah. This role is ideal for someone who excels in managing financial records, ensuring accuracy, and supporting key accounting functions. If you have a strong background in accounts payable, general ledger management, and bank reconciliations, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage accounts payable and accounts receivable transactions with precision.<br>• Maintain and reconcile the general ledger to ensure accurate financial reporting.<br>• Prepare and post journal entries to support month-end and year-end closing activities.<br>• Conduct thorough bank reconciliations to verify account balances and resolve discrepancies.<br>• Utilize QuickBooks to track and manage financial data effectively.<br>• Generate financial reports and statements to assist in strategic decision-making.<br>• Collaborate with internal teams to ensure compliance with accounting standards and regulations.<br>• Support audits by providing accurate records and documentation as needed.
<p>Robert Half Management Resources is looking for a skilled Financial Business Analyst to join one of our clients on an interim basis. In this role, you will focus on resolving system integration issues, improving workflows, and ensuring accurate financial reporting. This is a unique opportunity to contribute to a critical project in the chemicals manufacturing industry while leveraging your expertise in financial systems.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Analyze and troubleshoot system integration issues between financial systems and transportation management platforms.</p><p>• Reconcile unmatched transactions across multiple general ledger accounts and shipment types.</p><p>• Develop and document workflows to enhance system efficiency and accuracy.</p><p>• Extract, analyze, and present data to create actionable reports and insights.</p><p>• Align freight invoices with shipment records to ensure accurate financial postings.</p><p>• Provide ad hoc accounting support and financial analysis as needed.</p><p>• Collaborate with stakeholders to identify and implement sustainable solutions.</p><p>• Ensure compliance with GAAP and industry-specific accounting practices.</p><p>• Support logistics and transportation financial workflows to optimize operations.</p>
We are looking for a Payroll Specialist to join our team in Salt Lake City, Utah. This long-term contract position offers an opportunity to manage payroll processes in a dynamic environment within the construction industry. The ideal candidate will bring expertise in handling multi-state payroll and certified payroll for a large workforce.<br><br>Responsibilities:<br>• Process full-cycle payroll for a workforce exceeding 500 employees, ensuring accuracy and timeliness.<br>• Manage multi-state payroll operations and ensure compliance with state and federal regulations.<br>• Utilize ADP Workforce Now to process payroll efficiently and resolve any system-related issues.<br>• Handle certified payroll reporting and ensure adherence to industry-specific requirements.<br>• Administer union payroll, including deductions, benefits, and related reporting.<br>• Maintain accurate payroll records and ensure proper documentation for audits.<br>• Address and resolve payroll discrepancies in a timely manner.<br>• Collaborate with HR and accounting departments to streamline payroll processes and improve efficiency.<br>• Stay updated on payroll laws and regulations to ensure organizational compliance.<br>• Provide support during payroll audits and assist in generating necessary reports.
We are looking for an experienced Senior Accountant to join our team in Salt Lake City, Utah. In this role, you will oversee key financial functions, including general ledger reconciliation, job costing, and financial reporting, while ensuring accuracy in accounts receivable and payable processes. You will also collaborate closely with leadership to support budgeting and financial planning efforts.<br><br>Responsibilities:<br>• Manage monthly and quarterly closings for multiple legal entities, ensuring accurate and timely reporting.<br>• Reconcile all balance sheet accounts, including cash, accounts receivable, accounts payable, and intercompany transactions.<br>• Prepare and submit monthly construction draws to financial institutions, maintaining clear and organized documentation.<br>• Monitor and analyze actual construction job costs against budgeted amounts, providing detailed insights.<br>• Create and distribute quarter-end financial reports for both internal stakeholders and external partners.<br>• Assist in the annual budgeting process by entering and validating budget figures in accounting systems.<br>• Oversee intercompany entries and loans, ensuring compliance and accuracy in all transactions.<br>• Collaborate with the Director of Accounting/FP& A to produce recurring financial reports and analyses.
We are looking for a dynamic Director of Customer Success to lead and enhance our customer engagement strategies in South Jordan, Utah. This role will focus on driving client retention, satisfaction, and advocacy while collaborating across departments to ensure a seamless customer journey. The ideal candidate will play a pivotal role in shaping our Customer Success structure and contributing to the company’s growth initiatives.<br><br>Responsibilities:<br>• Develop and execute strategies to achieve high customer retention rates, aiming for 95%+ Gross Retention and 110%+ Net Retention.<br>• Manage a portfolio of key accounts to ensure satisfaction, retention, and growth opportunities.<br>• Foster collaboration between Sales, Onboarding, and Customer Service teams to deliver a cohesive customer experience.<br>• Drive product adoption and engagement, targeting 75%+ feature utilization and 80%+ monthly active usage.<br>• Build a customer advocacy program, encouraging referrals and generating a significant portion of new business from client recommendations.<br>• Establish clear processes and frameworks for a dedicated Customer Success team, including key performance indicators and defined roles.<br>• Implement tools and systems to monitor customer health, gather feedback, and proactively address risks.<br>• Provide regular reporting on Customer Success metrics to inform leadership decisions and refine strategies.
