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4 results for Help Desk Support Manager in Lehi, UT
- Salt Lake City, UT
- onsite
- Permanent
- 50000 - 55000 USD / Yearly
- We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in SLC, Utah. In this role, you will provide technical support to ensure seamless IT operations and address user challenges effectively. This position is ideal for someone with a strong background in troubleshooting and a customer-focused approach.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and resolve technical issues efficiently.<br>• Provide support for Microsoft Windows 10 and troubleshoot operating system-related problems.<br>• Manage Active Directory tasks, including user account creation and permissions.<br>• Diagnose and address hardware and software issues for end users.<br>• Assist users with basic troubleshooting and IT inquiries.<br>• Ensure all support requests are documented and tracked accurately.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Maintain and update IT documentation to support operational processes.<br>• Deliver excellent customer service while addressing technical concerns.<br>• Communicate effectively with users to understand their needs and provide timely resolutions.
- 2026-03-31T00:00:00Z
- Draper, UT
- onsite
- Temporary
- 19.7885 - 22.913 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. This is a long-term contract opportunity where you will play a vital role in ensuring smooth IT operations and resolving technical issues efficiently. The ideal candidate will have a proactive approach to problem-solving and excellent communication skills.<br><br>Responsibilities:<br>• Provide timely and effective support for end-users, addressing technical issues related to hardware, software, and network connectivity.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access permissions and security protocols.<br>• Diagnose and resolve issues with Microsoft Windows operating systems, including Windows 10.<br>• Handle service desk tickets, prioritizing and escalating issues as necessary to meet resolution timelines.<br>• Perform basic troubleshooting for system errors, application malfunctions, and other technical problems.<br>• Maintain accurate and detailed documentation of support activities, resolutions, and system changes.<br>• Collaborate with other IT team members to implement solutions and improve overall system performance.<br>• Educate users on best practices and preventive measures to avoid recurring technical issues.<br>• Conduct regular system checks to ensure optimal functionality and security.<br>• Support software installations and updates to maintain compatibility and performance.
- 2026-04-08T00:00:00Z
- Draper, UT
- onsite
- Permanent
- 70000 - 80000 USD / Yearly
- The IT Field Support Specialist II serves as a senior escalation resource within field IT operations, providing advanced Level 2 on-site support for assigned business units across corporate offices, regional facilities, and remote jobsites. This role is the primary escalation point from IT Field Support Technician I staff and is responsible for diagnosing and resolving complex technical issues that exceed Tier 1 scope. <br> Key Responsibilities Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate. Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close. Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement. Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop entry level technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance. Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership. Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets
- 2026-04-08T00:00:00Z
- Draper, UT
- onsite
- Temporary
- 19.7885 - 22.913 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively.<br><br>Responsibilities:<br>• Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle.<br>• Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users.<br>• Configure and deploy corporate workstations for new hires and existing staff upgrades.<br>• Assist employees with resolving hardware, software, and networking concerns, both locally and remotely.<br>• Maintain and troubleshoot office meeting room technologies, including audiovisual equipment.<br>• Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements.<br>• Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently.<br>• Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier.<br>• Contribute to automation initiatives to streamline IT operations and improve system efficiency.
- 2026-04-07T00:00:00Z