We are looking for a Help Desk Analyst I to join our team in Salt Lake City, Utah. In this role, you will provide essential Tier 1 support, ensuring the smooth operation of both on-site and remote office systems. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term collaboration.<br><br>Responsibilities:<br>• Provide Tier 1 technical support to address hardware and software issues for on-site and remote staff.<br>• Troubleshoot and resolve basic technical problems related to Microsoft Windows and other systems.<br>• Manage and respond to service desk tickets efficiently and effectively.<br>• Perform break/fix tasks, ensuring minimal disruption to user operations.<br>• Assist in deploying and supporting Intune systems as part of organizational needs.<br>• Communicate clearly with users to understand and resolve their technical concerns.<br>• Maintain accurate documentation of issues, resolutions, and support activities.<br>• Collaborate with other IT team members to escalate complex problems when necessary.<br>• Ensure compliance with company policies and procedures during all support activities.
<p><strong>Key Responsibilities:</strong></p><ul><li>Spearhead testing initiatives for significant customer implementations, ensuring seamless collaboration between the client’s testing teams and internal QA resources.</li><li>Rapidly acquire understanding of both the product and its operational domain.</li><li>Provide subject matter guidance to the team to uphold robust quality assurance methodologies.</li><li>Take ownership for the quality of software delivery and overall implementation success.</li><li>Ensure that project processes and technologies are effectively leveraged to meet quality goals.</li><li>Promote adherence to established standards, best practices, and drive the creation of high-performing, scalable, and repeatable solutions.</li><li>Remain up-to-date with ongoing developments across our platform and product releases.</li><li>Foster continuous innovation and improvement across platform and product offerings.</li><li>Partner with technical and business units to support process implementation and drive technical advancement.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Computer Science or related field (Associate degree with proven experience is also considered).</li><li>Hands-on experience in both automated and manual testing disciplines.</li><li>Proven skills in test case management with strong knowledge of test automation frameworks.</li><li>Exposure to various testing types, including Smoke, Acceptance, Functional, and Regression Testing.</li><li>Experience managing and prioritizing defects throughout the development lifecycle.</li><li>Strong understanding of automation design patterns.</li><li>Proficiency in GIT, Jenkins, and other developer tools.</li><li>Demonstrated commitment to product quality and advocacy for the customer experience.</li><li>Familiarity with web technologies such as Java/J2EE, JavaScript, XML, HTML, CSS, HTTP/S, JSP, database technologies (SQL, Oracle, DB2), DMS, Web Services, LDAP, and related tools.</li><li>Competency with systems administration technologies, preferably cloud platforms like AWS.</li><li>Solid grasp of platform architecture and product development environments.</li><li>Technically hands-on, actively supporting team members as needed.</li><li>Exceptional written and verbal communication skills, with an emphasis on documentation and cross-functional collaboration.</li><li>Excellent problem-solving, analytical, reasoning, and negotiation abilities.</li><li>AGILE development experience.</li><li>Team leadership and coaching capability.</li></ul><p><strong>Desired Attributes:</strong></p><ul><li>Enthusiasm for working within small, fast-growing organizations.</li><li>Self-starter mentality, eager for professional growth and new challenges.</li><li>Strong desire to broaden knowledge within multiple security domains.</li><li>Results-driven, dependable, and upholds professional integrity.</li><li>Consistent career history; experience in startup or entrepreneurial environments is a plus</li></ul>
<p>We are looking for a Credentialing Analyst to join our team in Provo, Utah. In this long-term contract position, you will play a pivotal role in ensuring financial accuracy while delivering exceptional experiences to stakeholders. This role requires a detail-oriented, strategic thinker who can collaborate across teams and drive process improvements to support organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Ensure the accuracy of company sales, renewals, and financial forecasting by managing detailed processes.</p><p>• Communicate complex financial policies and technical information clearly.</p><p>• Identify opportunities for process improvement and efficiency across upstream and downstream teams.</p><p>• Collaborate with finance, sales, and customer success teams to address challenges and implement best practices.</p><p>• Maintain stakeholder relationships with professionalism, ensuring a positive customer experience.</p><p>• Manage high volumes of stakeholder requests within established response timelines and monthly accounting deadlines.</p><p>• Contribute to a positive team environment by working collaboratively with colleagues.</p><p>• Support billing accuracy and forecasting efforts with meticulous attention to detail.</p>
<p>Robert Half Management Resources is looking for an experienced Financial Systems Implementation Manager to oversee the deployment of SAP S/4HANA for a client in Salt Lake City, Utah. This role requires a strong background in financial reporting structures and system implementation, with the ability to work collaboratively across Finance and IT teams to ensure alignment and success. As this is a long-term contract position, the ideal candidate will demonstrate commitment to delivering high-quality results and strategic input throughout the project lifecycle.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Map general ledger accounts across multiple entities and jurisdictions, ensuring compliance with financial reporting standards and best practices.</p><p>• Design and implement cost center and profit center hierarchies, including statistical key figures to support operational requirements.</p><p>• Collaborate with finance leadership to define reporting requirements and validate outputs for accuracy within SAP S/4HANA.</p><p>• Coordinate globally across finance and IT teams, facilitating workshops to gather requirements and resolve issues during design, testing, and deployment phases.</p><p>• Lead efforts to harmonize financial processes and reporting structures across international teams.</p><p>• Support user acceptance testing (UAT) by developing scripts and validating finance module functionalities.</p><p>• Oversee finance data cleansing and migration activities to ensure accuracy and integrity during system transitions.</p><p>• Develop training materials and lead knowledge transfer sessions for finance personnel.</p><p>• Maintain comprehensive documentation of financial structures and processes to support compliance and audit requirements.</p><p>• Provide strategic input to enhance global financial processes and reporting capabilities.</p>
