<p>We are looking for a Client Services Specialist to support customer experience and service operations. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing client communication, administrative coordination, and detailed policy-related support in a fast-paced environment. The person in this role will help guide applications through the process, respond to questions with professionalism, and contribute to a dependable service experience for clients and carrier partners.</p><p><br></p><p>Responsibilities:</p><p>• Keep clients informed by providing timely updates on application progress and maintaining regular communication with insurance carriers to move cases forward.</p><p>• Review new leads and policy submissions carefully, verify information for accuracy, and complete follow-up tasks needed to support efficient processing.</p><p>• Respond to client questions with patience and professionalism, resolve service-related concerns, and deliver a positive customer experience.</p><p>• Use Microsoft Outlook, Word, Excel, and CRM tools to organize records, document activity, monitor status changes, and prepare basic tracking information.</p><p>• Maintain precise and current account details by entering, updating, and checking data with a strong focus on accuracy.</p><p>• Adjust quickly to changing workloads, shifting priorities, and additional assignments that support team goals and operational needs.</p><p>• Partner with internal teams and external carriers to ensure communications are clear, timely, and aligned with service expectations.</p>