<p>We are looking for a Call Center Specialist to join our team in Las Vegas, Nevada. In this Contract-to-permanent position, you will play a critical role in delivering exceptional customer service to our clients. This role is ideal for someone with strong communication skills and the ability to work in a fast-paced, dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to customers by addressing inquiries, troubleshooting issues, processing orders, and offering technical solutions.</p><p>• Accurately document customer interactions and maintain up-to-date records in the system.</p><p>• Collaborate with team members to ensure timely and effective resolution of customer concerns.</p><p>• Participate in a rotating weekend schedule to ensure consistent customer support availability.</p><p>• Utilize customer service software and tools effectively to enhance the customer experience.</p><p>• Demonstrate a commitment to delivering superior service and maintaining an attentive and meticulous demeanor in all interactions.</p><p>• Follow company policies and procedures to achieve key performance metrics and uphold service standards.</p><p>• Attend and actively engage in the comprehensive training program to build skills and knowledge required for the role.</p><p>• Contribute to a positive team environment by sharing insights and supporting colleagues.</p><p>• Adapt to high-volume call center operations and handle multiple customer interactions efficiently.</p>
<p>We are looking for an experienced Tax Preparer to join our client's team in Henderson, Nevada. This role requires expertise in preparing individual tax returns, managing correspondence with tax authorities, and conducting detailed tax research. The ideal candidate will bring a thorough understanding of tax regulations and a commitment to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review individual tax returns with accuracy and attention to detail.</p><p>• Communicate directly with clients to gather necessary information and address tax-related inquiries.</p><p>• Manage correspondence and notices from tax authorities, including audits and requests for additional documentation.</p><p>• Conduct detailed research on tax laws to support client positions and ensure compliance.</p><p>• Stay current with federal and state tax regulations to provide informed guidance.</p><p>• Collaborate with team members to ensure timely and high-quality deliverables.</p><p>• Utilize advanced tax software to streamline the preparation and filing process.</p><p>• Provide reliable advice to clients regarding tax planning and strategies.</p>
<p>Working closely with the Chief Financial Officer, the Payroll Accountant will be primarily responsible for employee payroll information processed through Professional Employer Organization. This will include, but be not limited to onboarding new employees, changes to current employes and termination of employees, daily review of electronic time clock, tracking of pay incentives, bonuses, commissions on a bi-weekly basis. Processing of 401k withholdings and employee changes to withholdings and address changes as well as annual profit share review. Understanding of employee benefits such as health care, dental and vision very helpful.</p><p>In addition to payroll processing and human resource related duties, the payroll accountant will process other accounting functions, including but not limited to processing credit card transactions, processing accounts payable and check printing, invoices customers and bank reconciliations.</p><p><br></p><p>Needed Skills:</p><p>• Attention to detail review time clock accuracy, employee incentives, commission tracking, performance pay for both employees and outside affiliates.</p><p>• Understanding of employment law at the federal and state levels to update employee handbook regarding pay, paid time off, workers compensation etc.</p><p>• Analytical skills over multiple bank accounts reconciling activities to accounting software</p><p>• Ability to analyze and improve accounting processes</p><p><br></p><p>If you are interested in learning more about this opportunity, please contact Kathy Beavers at Robert Half, see contact information on LinkedIn.</p>
