<p>We are looking for a skilled Shopify Developer to join our team on a contract basis in Grand Rapids, Michigan. The ideal candidate will focus on enhancing the user experience for our online store, ensuring seamless navigation and checkout processes. This position requires expertise in front-end development and a strong understanding of Shopify's platform capabilities.</p><p><br></p><p>Responsibilities:</p><p>• Optimize the checkout process to enhance usability and streamline customer experience.</p><p>• Implement functionality allowing users to toggle between languages, ensuring accessibility for diverse audiences.</p><p>• Configure the online store to include a local delivery option prominently in the checkout process.</p><p>• Integrate and manage "Herbie Bucks" as a payment option during checkout.</p><p>• Display accurate inventory counts on product listings to improve transparency.</p><p>• Troubleshoot and resolve issues with translation toggle and adaptation apps.</p><p>• Customize front-end elements using React.js, JavaScript, CSS, and HTML.</p><p>• Collaborate with the team to identify and address technical challenges.</p><p>• Ensure compatibility and responsiveness across various devices and browsers.</p>
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
We are looking for a talented Graphic Designer to join our team on a contract basis in Ann Arbor, Michigan. This role involves creating impactful visual content that aligns with the needs of the hospitality industry. The ideal candidate will be skilled in designing both print and digital materials, bringing creativity and precision to every project.<br><br>Responsibilities:<br>• Develop visually appealing designs for brochures, templates, and marketing materials.<br>• Create digital assets for online campaigns, ensuring consistency and branding standards.<br>• Utilize Adobe Creative Cloud tools, including Illustrator and Photoshop, to produce high-quality graphics.<br>• Collaborate with team members to conceptualize and execute design projects.<br>• Ensure all designs meet industry standards and client expectations.<br>• Revise and refine designs based on feedback to achieve desired results.<br>• Manage multiple projects simultaneously while meeting deadlines.<br>• Stay updated on design trends and incorporate them into creative strategies.<br>• Prepare files for print and digital production with attention to detail.
