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11 results for Help Desk Support Manager in Laguna Niguel, CA

Help Desk Manager

Los Angeles, CA
remote
Permanent / Full Time
100000 - 105000 USD / Yearly
Job TitleIT Support Supervisor / Help Desk Manager IT Company OverviewA globally recognized professional services organization based in Los Angeles, California, with offices across major U.S. cities, delivers high-impact expertise in a fast-paced, client-centric environment. The organization prioritizes operational excellence, secure systems, and reliable technology support to serve its distributed workforce. Its IT function plays a mission-critical role in ensuring seamless service delivery and a high standard of user experience across the enterprise. Role SummaryThe IT Support Supervisor will oversee daily help desk operations and lead a team of support specialists, ensuring consistent, high-quality service delivery. Supporting a distributed workforce anchored in Los Angeles, California, this role focuses on team leadership, operational excellence, and escalation management in a complex, enterprise environment. The position requires a strong balance of technical expertise, leadership capability, and the ability to engage confidently with senior stakeholders. Key Responsibilities<ul><li>Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development</li><li>Oversee day-to-day help desk operations, including ticket queues, calls, and service channels</li><li>Ensure adherence to service level agreements and maintain high standards of service delivery</li><li>Act as the primary escalation point for complex or high-impact technical issues</li><li>Analyze service data, identify trends, and implement process improvements to enhance efficiency</li><li>Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage</li><li>Collaborate with IT leadership and cross-functional teams to resolve systemic issues</li><li>Prepare and present operational reports, metrics, and insights to leadership</li><li>Support hiring, training, performance management, and disciplinary actions for team members</li><li>Contribute to continuous improvement initiatives, documentation, and operational workflows</li></ul>Compensation & Benefits<ul><li>$105,000 with overtime eligibility</li><li>Discretionary bonus opportunities</li><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) with employer contributions and profit-sharing plan</li><li>Paid vacation, sick time, and personal days</li></ul>Additional Details<ul><li>Remote work environment aligned to core collaboration hours</li><li>Must be located near a major company office for occasional in-person needs: Atlanta, Austin, Boston, Chicago, Dallas, Houston, Los Angeles (HQ in DTLA), Miami, New York, Salt Lake City, San Francisco, Seattle, Silicon Valley, Washington D.C., Wilmington</li><li>Requires availability for after-hours support and on-call responsibilities</li><li>Non-exempt role with expected overtime (approximately 5–10 hours per week)</li></ul>
2026-06-01T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-06-05T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts. Responsibilities: • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support. • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders. • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need. • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed. • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities. • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users. • Provide on-site technical coverage for staff working in two buildings located across from one another. • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users. • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID. • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.
2026-06-03T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Help Desk Analyst I

Long Beach, CA
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support. Responsibilities: • Respond to service desk requests and provide timely assistance for hardware, software, and user access issues. • Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations. • Support account administration tasks in Active Directory, including password resets and user access updates. • Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system. • Escalate more complex issues to appropriate technical teams while ensuring users receive status updates. • Assist with workstation setup, software support, and general desktop troubleshooting for end users. • Monitor assigned support tickets to ensure service levels are met and issues are closed accurately. • Contribute to a positive support experience by communicating clearly and guiding users through solutions.
2026-06-03T00:00:00Z

IT Support Specialist

Whittier, CA
onsite
Temporary / Contract
34 - 36 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments. Key Responsibilities:<ul><li>Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues</li><li>Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions</li><li>Support and maintain Windows 11 and Microsoft 365 (O365) user environments</li><li>Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes</li><li>Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution</li><li>Execute and support Windows Update deployments within WSUS and Intune-managed environments</li><li>Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks</li><li>Assist with endpoint provisioning, configuration, imaging, and device lifecycle management</li></ul>
2026-05-22T00:00:00Z

Front Desk Supervisor

Carlsbad, CA
onsite
Temporary / Contract
30 - 33 USD / Hourly
Are you a hospitality rockstar with a passion for exceptional guest service and a knack for leadership? We're seeking a dynamic and experienced Front Desk Supervisor to join our client's team in beautiful Carlsbad. If you thrive in a fast-paced environment and love creating memorable experiences, we want to hear from you! Your Role: As Front Desk Supervisor, you will be the heart of our guest experience, leading a team to ensure smooth operations and outstanding service at the front desk. You will:<ul><li>Supervise and train front desk agents, ensuring high standards of service are consistently met.</li><li>Handle guest check-ins, check-outs, and inquiries efficiently and courteously.</li><li>Resolve guest issues and complaints with professionalism and a smile, turning challenges into opportunities.</li><li>Manage room inventory, reservations, and billing procedures.</li><li>Collaborate with other departments to ensure seamless guest experiences.</li><li>Maintain a positive and productive work environment.</li></ul>
2026-05-26T00:00:00Z

Front Desk Supervisor

Cardiff-by-the-Sea, CA
onsite
Temporary / Contract
28 - 32 USD / Hourly
Calling all natural leaders with a passion for coastal charm and exceptional hospitality! We are searching for an enthusiastic and detail-oriented Front Desk Supervisor to join our client's vibrant team in picturesque Encinitas. If you love fostering a positive guest journey from arrival to departure, this is the role for you. Your Impact: As a Front Desk Supervisor, you'll be instrumental in shaping our guests' first and last impressions. Your responsibilities will include:<ul><li>Overseeing daily front desk operations and ensuring efficient workflow.</li><li>Mentoring, training, and scheduling front desk associates.</li><li>Expertly handling guest requests, concerns, and special accommodations.</li><li>Maintaining accurate guest records and financial transactions.</li><li>Collaborating closely with housekeeping and concierge teams to ensure seamless service.</li><li>Upholding the highest standards of hospitality and customer care.</li></ul>
2026-05-26T00:00:00Z

Customer Support Representative

Escondido, CA
onsite
Temporary / Contract
21 - 26 USD / Hourly
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience. Primary ResponsibilitiesCustomer Service & Administrative Support<ul><li>Respond to customer inquiries via phone and email</li><li>Process orders, account updates, and service requests</li><li>Coordinate communication between customers and internal departments</li><li>Maintain accurate customer records and documentation</li><li>Assist with tracking orders, shipments, and account information</li><li>Support issue resolution and customer follow-up activities</li></ul>Operational Coordination<ul><li>Assist with reporting and administrative tracking tasks</li><li>Maintain organized customer files and account documentation</li><li>Support internal teams with operational updates and communication</li></ul>
2026-05-22T00:00:00Z

Application Support Engineer

Carson, CA
onsite
Permanent / Full Time
130000 - 150000 USD / Yearly
Job TitleSenior Application Engineer Company OverviewA leading organization in the logistics and supply chain sector, based in Fontana, California, is focused on delivering innovative, technology-driven solutions to optimize warehouse and distribution operations. The company supports complex, high-volume environments and is committed to improving operational efficiency through modern systems integration and custom application development. Role SummaryThe Senior Application Engineer will lead the design, development, and integration of critical business applications in Fontana, California. This role is central to building and enhancing warehouse and supply chain systems, ensuring seamless connectivity between internal platforms and external partners. The ideal candidate combines strong technical expertise with the ability to collaborate closely with operations teams to deliver scalable, high-impact solutions. Key Responsibilities<ul><li>Design, develop, and maintain application solutions supporting warehouse and operational workflows</li><li>Lead system integrations between internal platforms and external customer systems</li><li>Develop and manage APIs, data integrations, and transformation processes</li><li>Write and optimize SQL queries and stored procedures for performance and reporting</li><li>Partner with business stakeholders to gather requirements and translate them into technical solutions</li><li>Lead or support system implementations, upgrades, and enhancements</li><li>Troubleshoot and resolve application and integration issues, identifying root causes and long-term solutions</li><li>Drive improvements in system functionality, performance, and scalability</li><li>Document system architecture, workflows, and technical processes</li><li>Support multiple concurrent projects and adapt quickly to shifting priorities</li></ul>Compensation & Benefits<ul><li>$125,000 - $135,000</li><li>Comprehensive health, dental, and vision coverage</li><li>401(k) with company match</li><li>Flexible spending accounts and employee assistance programs</li><li>Parental leave and additional employee benefits</li></ul>Additional Details<ul><li>3 days x week onsite in Carson or Fontana</li><li>Opportunity to work across multiple locations within the organization</li><li>High-impact role working closely with senior IT leadership</li><li>Fast-paced environment with strong collaboration across teams</li></ul>
2026-05-28T00:00:00Z

Employee Experience & Office Manager

Escondido, CA
onsite
Temporary / Contract
33 - 40 USD / Hourly
A growing healthcare organization is hiring an Employee Experience & Office Manager to oversee office operations, employee engagement initiatives, onboarding coordination, and administrative leadership. This role combines elements of HR, operations, and office management and is ideal for someone who enjoys building culture while ensuring day-to-day operations run smoothly. The successful candidate will serve as a key liaison between employees, leadership, vendors, and external partners. ResponsibilitiesEmployee Experience & Engagement<ul><li>Coordinate employee onboarding and orientation programs</li><li>Plan employee recognition events, trainings, and engagement initiatives</li><li>Assist with recruiting coordination and workforce support activities</li><li>Serve as a resource for employee questions and office-related concerns</li></ul>Office & Administrative Leadership<ul><li>Manage office operations, facilities coordination, and vendor relationships</li><li>Oversee office budgets, supply management, and administrative processes</li><li>Support executive leadership with reporting and project coordination</li><li>Develop and maintain office policies and operational procedures</li></ul>Operational Support<ul><li>Coordinate company meetings, training sessions, and special events</li><li>Assist with HR compliance documentation and recordkeeping</li><li>Support departmental process improvement initiatives</li></ul>
2026-06-05T00:00:00Z