4 results for Help Desk Support Manager in Laguna Niguel, CA

Help Desk II

Los Angeles, CA
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency. Responsibilities: • Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components. • Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools. • Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated. • Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals. • Provide support for network connectivity issues and ensure seamless communication across platforms. • Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction. • Collaborate with team members to implement best practices for IT operations and security. • Assist with system upgrades and installations to meet organizational needs. • Monitor system performance and proactively address potential issues to minimize disruptions.
2026-02-17T00:00:00Z

IT Support Technician

Irvine, CA
onsite
Temporary
35 - 35 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.
2026-02-13T00:00:00Z

Direct Support Professional

Inglewood, CA
onsite
Temporary
18 - 22 USD / Hourly
Client is dedicated to empowering individuals with developmental disabilities through a client-centered, dignity-driven approach. We are seeking a bilingual (English/Spanish) Direct Support Professional (DSP) to provide compassionate, one-on-one support tailored to each client’s individual needs and goals.The DSP assists clients in achieving objectives outlined in their Individual Program Plan (IPP) and Individualized Service Plan (ISP), supporting areas such as employment, independent living, parenting, and family services. This is a field-based role requiring the use of a personal vehicle, with mileage reimbursement provided. Essential Duties & Responsibilities<ul><li>Provide individualized services aligned with each client’s IPP and ISP goals</li><li>Support development of life skills including employment readiness, independent living, financial literacy, and communication</li><li>Assist clients in maintaining routines that promote independence and stability</li><li>Safely transport clients to community locations using a personal vehicle</li><li>Advocate for client rights, safety, dignity, and well-being</li><li>Maintain accurate documentation of client progress and services provided</li><li>Complete all required regional center documentation within scheduled hours</li><li>Ensure compliance with agency, SCLARC, and DDS policies and procedures</li><li>Collaborate with families, employers, and interdisciplinary teams</li><li>Attend required meetings, trainings, and supervision sessions</li><li>Perform additional duties as assigned</li></ul>
2026-02-14T00:00:00Z

Customer Support Specialist

Carlsbad, CA
onsite
Temporary
22 - 27 USD / Hourly
Robert Half is partnering with a fast-growing consumer products brand headquartered in Carlsbad to hire a personable, solution‑oriented Customer Support Specialist. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping. What You’ll Do<ul><li>Own daily customer communications via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage order entry and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with 3PL/warehouse.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through product selection, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with Sales Ops and Accounting on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on SLAs, ticket volumes, and top customer pain points.</li><li>Contribute to knowledge base articles and help streamline macros, templates, and SOPs.</li></ul>
2026-02-27T00:00:00Z