<p>A growing company in Carlsbad is seeking a detail-oriented <strong>Customer Support Specialist</strong> to support client accounts and internal operations. This role focuses on maintaining strong client relationships, resolving inquiries efficiently, and ensuring seamless coordination between customers and internal teams. The Customer Support Specialist will manage inbound requests, track service issues, and support order or account-related processes. This position is ideal for someone who thrives in a structured environment and enjoys providing dependable, high-quality support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for customer inquiries via phone and email</li><li>Coordinate with internal teams to resolve service or order-related issues</li><li>Track customer interactions and maintain accurate records in internal systems</li><li>Provide timely follow-up to ensure customer satisfaction</li><li>Assist with order processing, documentation, and reporting</li><li>Identify recurring issues and communicate trends to management</li><li>Support process improvements to enhance customer experience</li></ul><p><br></p>
<p><strong>Customer Service & Order Processing Specialist (Onsite)</strong></p><p><strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM</p><p> <em>(Possible flexibility to shift to 7:00 AM – 4:00 PM)</em></p><p> <strong>Location:</strong> Onsite / In-Office (No remote or hybrid option)</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.</p><p><strong>Key Duties & Responsibilities</strong></p><ul><li>Enter and process customer purchase orders with a high level of accuracy</li><li>Perform invoicing, scanning, and document management</li><li>Use EDI systems to receive customer orders and transmit ASNs and invoices</li><li>Review incoming orders for accuracy, including part numbers, pricing, and product availability</li><li>Coordinate order fulfillment with Shipping and Distribution teams</li><li>Prepare and communicate customer-specific shipping, labeling, and documentation requirements</li><li>Schedule shipments through customer and freight carrier portals</li><li>Access customer and carrier websites to ensure compliance with shipping requirements</li><li>Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints</li><li>Maintain accurate records and ensure timely follow-up on all order-related activity</li></ul><p><br></p>
<p>Our client, an innovative leader in the biotech sector, is seeking an organized and driven Account Specialist to join their team. This position plays a vital role in managing client accounts, supporting business operations, and ensuring exceptional service delivery in a cutting-edge environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, addressing inquiries and resolving issues promptly.</li><li>Maintain accurate records in CRM and related systems, processing orders, billing, and account changes.</li><li>Coordinate with internal teams (sales, finance, R& D) to ensure seamless account management and satisfaction.</li><li>Track order fulfillment and delivery timelines, providing clients with updates as needed.</li><li>Prepare and analyze account reports, identifying areas for upselling, cross-selling, and process improvement.</li><li>Support new client onboarding and training.</li><li>Assist sales and finance teams with contract renewals and billing inquiries.</li></ul><p><br></p>
<p><strong>Customer Service Representative (Full-Time contract to hire)</strong></p><p>We are seeking an experienced Customer Service Representative responsible for providing professional, timely, consistent, and efficient support to clients, customers, and internal stakeholders. This role supports mission‑driven work that helps create safer environments for individuals who work around specialized equipment and technology.</p><p><strong>Job Responsibilities & Core Functions</strong></p><ul><li>Manage customer issues from start to finish by coordinating with internal departments and ensuring complete resolution.</li><li>Respond promptly and accurately to all incoming phone and email inquiries, including questions related to billing, credits, and account changes.</li><li>Enter and update customer information, orders, adjustments, and cancellations in internal databases.</li><li>Navigate multiple internal systems throughout the day to deliver high‑quality customer service.</li><li>Provide timely feedback to management regarding customer concerns or service failures.</li><li>Participate in special projects as assigned.</li><li>Mandatory overtime may be required based on business needs.</li></ul>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
<p>A client-focused professional services firm in Carlsbad is seeking a proactive <strong>Client Success Specialist</strong> to serve as the primary relationship manager for a portfolio of clients. This role is centered on retention, satisfaction, and long-term partnership building. The ideal candidate excels at communication, problem-solving, and delivering a high-touch client experience.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the main point of contact for assigned client accounts</li><li>Build strong relationships through regular check-ins and proactive communication</li><li>Coordinate internally to ensure client needs are met efficiently</li><li>Track client engagement, satisfaction, and performance metrics</li><li>Resolve issues and escalate concerns as needed</li><li>Support onboarding and implementation processes</li><li>Prepare reports, summaries, and presentations for clients</li><li>Identify opportunities to expand services and improve retention</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Dana Point, California. In this Contract position, you will play a vital role in delivering exceptional service to customers, handling inquiries, and ensuring smooth communication. This role is ideal for someone who excels in a fast-paced environment and has a passion for assisting others.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing customer inquiries with professionalism and care.</p><p>• Manage customer communication effectively through email correspondence and phone calls.</p><p>• Handle data entry tasks accurately to maintain up-to-date records.</p><p>• Schedule appointments and coordinate calendars efficiently.</p><p>• Process orders and ensure timely follow-up with customers.</p><p>• Provide support in resolving customer concerns and escalating issues when necessary.</p><p>• Utilize Microsoft Excel and Word to create reports and manage documentation.</p><p>• Maintain a positive and helpful attitude while delivering outstanding customer service.</p><p>• Collaborate with team members to enhance overall customer satisfaction.</p>
<p>We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience.</p><p>As a Customer Service Representative on a contract to hire basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.</p><p>What You’ll Do</p><ul><li>Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.</li><li>Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership.</li><li>Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.</li></ul><p>What We’re Looking For</p><ul><li>Sales Savvy: Strong communication and relationship-building skills with a passion for helping people.</li><li>Goal-Oriented: Motivated by targets and thrives in a fast-paced environment.</li><li>Tech-Comfortable: Experience with CRM systems and digital communication tools.</li><li>Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services</li></ul><p>Why Join Us?</p><ul><li>Growth Potential: Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).</li><li>Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off!</li><li>Supportive Culture: Work with a team that values integrity, collaboration, and innovation.</li><li>Impactful Work: Help clients achieve one of life’s biggest milestones homeownership.</li><li>Competitive Compensation: Base pay plus performance incentives once hired on.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. In this role, you will play a key part in delivering exceptional customer experiences and ensuring satisfaction with our products and services. This position is a contract-to-permanent opportunity, ideal for individuals passionate about providing support and solutions in a fast-paced environment.<br><br>Responsibilities:<br>• Represent the company's values and culture in all customer interactions, maintaining a detail-oriented and empathetic demeanor.<br>• Build and sustain positive relationships with customers while addressing their needs and concerns.<br>• Recommend and promote products or services to align with customer preferences and interests.<br>• Accurately record customer details and inquiries in the company's database systems.<br>• Apply technical knowledge to troubleshoot and resolve customer issues effectively.<br>• Handle complaints with tact and care, ensuring customer satisfaction.<br>• Participate in product and skills training sessions, and successfully complete required assessments.<br>• Share relevant feedback and trends with management to improve customer service processes.<br>• Adhere to a flexible work schedule, including occasional weekend shifts and overtime as needed.
<p>A growing healthcare organization in Vista is hiring a <strong>Collections Specialist</strong> to support patient and insurance collections in a fast-paced, regulated environment. This role focuses on reducing outstanding balances while delivering compassionate, compliant communication. The ideal candidate understands healthcare billing cycles and thrives in a detail-driven role that balances accuracy with patient service.</p><p><strong>Responsibilities</strong></p><ul><li>Follow up on outstanding patient and insurance balances</li><li>Communicate with patients regarding payment plans and account resolutions</li><li>Coordinate with billing, coding, and insurance teams to resolve denials</li><li>Review EOBs and identify discrepancies</li><li>Maintain accurate notes and documentation for compliance purposes</li><li>Monitor aging reports and prioritize collection efforts</li><li>Support audits and reporting requirements</li><li>Ensure adherence to HIPAA and healthcare regulations</li></ul>
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.<br><br>Responsibilities:<br>• Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.<br>• Guide customers through navigation challenges on the company's updated website.<br>• Assist users with login credentials and account access issues.<br>• Address inquiries related to system updates and migration processes.<br>• Utilize Office Suite to document and manage customer interactions efficiently.<br>• Collaborate with team members to resolve complex customer issues.<br>• Maintain accurate records of customer communication using a CRM system.<br>• Offer excellent service while managing customer expectations and resolving complaints.<br>• Suggest improvements based on customer feedback to enhance service delivery.
<p>We are looking for an experienced Customer Service Representative to join our team in Costa Mesa, California. As a Contract to permanent role, this position is ideal for professionals eager to contribute to a growing organization while advancing their career.</p><p><br></p><p>Responsibilities:</p><p>• Conduct high-volume recruiting efforts for caretakers, including screening calls and verifying licenses.</p><p>• Manage 20-30 calls daily using platforms such as LinkedIn and Indeed to source candidates with relevant experience.</p><p>• Perform detailed candidate assessments to ensure compliance with required certifications and credentials.</p><p>• Address the challenges of high turnover rates by maintaining a consistent pipeline of candidates.</p><p>• Utilize GoHighLevel and Microsoft Office Suite to manage recruitment processes and documentation.</p><p>• Maintain professionalism and adhere to business-smart dress code during onsite days.</p><p>• Collaborate with team partners to align recruiting efforts with organizational goals.</p><p>• Provide exceptional service in addressing inquiries and resolving recruitment-related issues.</p><p>• Ensure accuracy and efficiency in order entry and documentation processes.</p><p>• Support inbound and outbound call operations to enhance recruitment outreach</p>
Your role as an Outbound Sales Advocate III As an Outbound Sales Advocate III at SkyOne Federal Credit Union, you will be at the forefront of member engagement, consistently exceeding sales expectations while demonstrating a strong grasp of operational processes, including audits, compliance, and business account maintenance. Your role not only involves cultivating and deepening member relationships through high-quality consultative service but also actively supporting team development by sharing best practices and reinforcing positive sales behaviors. You will be responsible for a variety of tasks, including processing transactions, updating accounts, opening new accounts, and handling loan applications-all while adhering to the Credit Union's rigorous service standards.<br><br>With a focus on outbound sales and exceptional service, you will contribute to business development efforts, ensuring that members receive value-added products and services that meet their specific needs, all within a supportive team environment that promotes accountability and innovation.<br><br>What Matters Most To thrive as an Outbound Sales Advocate III at SkyOne Federal Credit Union, you need a unique blend of skills and attributes that drive both sales performance and exemplary member service. Punctuality is essential, as daily attendance directly impacts team efficiency and success. You must possess excellent communication skills, handling outgoing calls with professionalism and courtesy while adhering to established guidelines.<br><br>A deep understanding of the credit union's financial goals and strategic direction will enable you to proactively support sales and service initiatives. Advanced knowledge of our products and services is crucial, allowing you to assess financial needs accurately and offer tailored solutions. Sales acumen is key, as you'll be expected to consistently exceed targets and model best practices for peers.<br><br>Additionally, proficiency in handling various transactions while ensuring compliance with relevant regulations is vital. Your ability to mentor new hires and engage in peer shadowing will further elevate team performance and contribute to a thriving service culture.<br><br>Qualifications <br>• Minimum of 3 years' experience in a financial services call center.<br>• Must be able to work onsite from the Dallas location 5 days a week and attend Credit Union sponsored community events based on business needs.<br>• Strong cross-selling and telemarketing skills.<br>• Excellent member service, interpersonal, written, and telephone communication skills.<br>• Effective training, shadowing, and peer-mentoring skills.<br>• Must have a high level of interpersonal skills to handle sensitive and confidential situations.<br>• Ability to exercise discretion and sound judgment.<br>• Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization.<br>• Strong organizational skills and ability to manage multiple priorities.<br>• Strong knowledge and understanding of financial products and services.<br>• Windows, Word, Excel, and Internet proficiency.<br>• A high degree of confidentiality.<br>• A positive, professional image within the workplace.<br>• Effective verbal and written communication skills.
<p>A growing organization in Pauma Valley is looking for a dependable and service-oriented <strong>Customer Care Representative</strong> to support daily operations and assist customers with questions, requests, and issue resolution. This role is perfect for someone who thrives in a collaborative environment and enjoys being a reliable resource for both customers and internal teams.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Respond to customer inquiries via phone and email with professionalism and empathy</li><li>Resolve service concerns by gathering information and coordinating solutions</li><li>Enter and update customer data accurately in internal systems</li><li>Assist with order processing, service requests, and general account support</li><li>Follow established procedures while identifying opportunities to improve the customer experience</li><li>Work closely with operations and administrative teams to ensure smooth service delivery</li></ul>
We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience. As a Customer Service Representative on a contract to permanent basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction. What You’ll Do Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships. Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership. Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service. What We’re Looking For Sales Savvy: Strong communication and relationship-building skills with a passion for helping people. Goal-Oriented: Motivated by targets and thrives in a fast-paced environment. Tech-Comfortable: Experience with CRM systems and digital communication tools. Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services Why Join Us? Growth Potential: Contract-to-permanent with clear pathways for advancement to loan officer (we will sponsor loan officer certifications). Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off! Supportive Culture: Work with a team that values integrity, collaboration, and innovation. Impactful Work: Help clients achieve one of life’s biggest milestones homeownership. Competitive Compensation: Base pay plus performance incentives once hired on.
We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry.<br><br>Responsibilities:<br>• Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management.<br>• Process orders within designated response deadlines, adhering to specific customer channel requirements.<br>• Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions.<br>• Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors.<br>• Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations.<br>• Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing.<br>• Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules.<br>• Generate and deliver requested customer reports, such as product availability or order status, within specified timelines.<br>• Update and maintain detailed customer profiles, ensuring accurate account administration.<br>• Research and process customer credits and debits efficiently, ensuring completion within 24 hours.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements.<br>• Collaborate with participants, families, and clinical teams to develop and optimize schedules.<br>• Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes.<br>• Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary.<br>• Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed.<br>• Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans.<br>• Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff.<br>• Attend staff meetings, training sessions, and other organizational events to support team development.<br>• Provide cross-training to new scheduling coordinators to enhance team capabilities.
We are looking for a detail-oriented and empathetic Customer Service Coordinator to join our team in Redondo Beach, California. In this Contract to permanent position, you will play a vital role in supporting individuals and families during their corporate relocations by managing service delivery and ensuring smooth communication. This role includes up to 8 weeks of paid training to help you master our systems, understand our services, and build relationships with our nationwide network of contractors and employees.<br><br>Responsibilities:<br>• Coordinate relocation services by assigning contractors or employees to each job and ensuring all necessary communication and documentation is completed.<br>• Manage scheduling changes proactively, working directly with relocating families and service teams to ensure seamless execution.<br>• Collaborate with relocation management companies (RMCs) and moving partners, providing timely updates and gathering critical information for job success.<br>• Review and verify contractor invoices for accuracy, preparing billing packages for submission.<br>• Address service-related issues promptly, working with team leaders and managers to resolve them effectively.<br>• Evaluate service providers upon job completion to ensure high-quality standards are maintained.<br>• Respond to occasional inquiries from customers and vendors during evenings or weekends to support urgent needs.<br>• Assist with additional tasks as required to enhance operational efficiency and customer satisfaction.
<p>We are looking for a dedicated Customer Service Associate to work for a Jewish nonprofit. In this role, you will provide exceptional support to clients, ensuring their needs are met with efficiency and care. This position requires strong communication skills and attention to detail, as you will be responsible for maintaining accurate client records and assisting with various administrative tasks. You will work mainly remote but may need to go onsite on occasion. Hourly pay is up to $20/hr.</p><p><br></p><p>Responsibilities:</p><p>• Provide detailed guidance to clients over phone and email </p><p>• Update and maintain accurate client information in the database during and after interactions.</p><p>• Assist clients in resolving challenges related to loan applications and processes.</p><p>• Conduct outreach to local community organizations and non-profits to promote awareness of company services.</p><p>• Utilize technology effectively to enhance communication and streamline operations.</p><p><br></p>
<p>We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.</p><p>• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.</p><p>• Collaborate with internal teams to ensure quality service and adherence to established protocols.</p><p>• Assist in training customers on product usage and provide guidance on best practices.</p><p>• Review and process invoices accurately, ensuring compliance with financial procedures.</p><p>• Support billing activities and resolve related discrepancies.</p><p>• Prioritize and manage customer requests while adhering to company policies.</p><p>• Monitor system performance and escalate issues to engineering teams when necessary.</p><p>• Facilitate authorizations and promotions, ensuring smooth customer experiences.</p><p>• Utilize Windows OS and other computer systems to manage technical support activities.</p>
<p><strong>What Makes This Role Unique</strong></p><p>This role blends administrative coordination, customer support, and internal operations. As a <strong>Client Operations Support Specialist</strong>, you’ll sit at the intersection of service delivery and internal execution—ensuring clients receive accurate information while internal teams stay aligned and informed.</p><p><br></p><p><strong>Core Functions</strong></p><ul><li>Serve as a point of contact for client inquiries and service requests</li><li>Track requests, follow-ups, and resolutions across internal systems</li><li>Coordinate between departments to ensure timely responses</li><li>Prepare reports, summaries, and documentation for leadership</li><li>Assist with onboarding new clients and maintaining account records</li><li>Identify process inefficiencies and suggest workflow improvements</li></ul>
<p><strong>Overview</strong></p><p>We are seeking a motivated Client Services Coordinator to join our team in San Diego, California. This contract-to-permanent role offers the opportunity to support a fast-paced insurance operation while ensuring a smooth and efficient application process for agents and partners. The ideal candidate is customer-focused, highly organized, and comfortable managing multiple priorities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Verify that all required information and documentation is complete prior to submitting new insurance applications</li><li>Coordinate follow-ups with agents, carriers, and third-party vendors to obtain outstanding requirements</li><li>Process and manage insurance cases within Salesforce, ensuring accurate and timely data entry</li><li>Serve as a primary point of contact for agents by responding to inquiries and resolving application-related issues</li><li>Handle high volumes of inbound and outbound calls with professionalism and attention to detail</li><li>Review submitted applications and proactively follow up to ensure cases progress efficiently</li><li>Collaborate with team members to support shared goals and assist with daily operational needs</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. This position is an excellent opportunity to engage in a dynamic environment within the manufacturing industry. You will play a key role in ensuring customer satisfaction by managing orders, returns, and inquiries with professionalism and efficiency. This is a Contract position, offering the potential for long-term career growth.<br><br>Responsibilities:<br>• Accurately input customer orders and handle return authorizations with attention to detail.<br>• Process warranty returns and ensure timely resolutions for customer concerns.<br>• Maintain organized records of pick tickets and other relevant documents.<br>• Address customer complaints and escalate complex issues to the Customer Service Manager.<br>• Stay informed on product lines, market trends, and events involving sponsored players.<br>• Deliver consistent attendance and reliability in day-to-day operations.<br>• Collaborate with team members and management on additional tasks as needed.
We are looking for a Technical Parts Specialist with expertise in diesel generators to join our team in Long Beach, California. In this role, you will provide exceptional sales support and technical guidance to customers seeking parts and accessories for diesel generator systems. This is a long-term contract position that offers the opportunity to apply your technical knowledge and customer service skills in a dynamic and evolving industry.<br><br>Responsibilities:<br>• Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements.<br>• Provide detailed product information and recommendations to customers, ensuring their needs are met effectively.<br>• Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence.<br>• Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items.<br>• Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources.<br>• Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions.<br>• Maintain accurate records of customer orders, communications, and transactions using company systems.<br>• Support sales initiatives by promoting relevant products and building strong client relationships.<br>• Stay informed about industry developments, new products, and competitor offerings to enhance customer support.<br>• Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences.
