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3 results for Help Desk Technician Ii in La Jolla Amago, CA

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-12T00:00:00Z

IT Support Technician

San Juan Capistrano, CA
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.Key Responsibilities<ul><li>Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.</li><li>Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.</li><li>Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.</li><li>Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.</li><li>Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.</li><li>Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.</li><li>Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.</li><li>Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.</li><li>Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.</li></ul>
2026-06-26T00:00:00Z

Customer Service Representative II

Carlsbad, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
Are you someone who thrives on solving problems, enjoys digging into technical issues, and takes pride in delivering an exceptional customer experience? We’re partnering with a growing organization looking for a Customer Service Representative II to serve as a trusted resource and brand ambassador for both internal teams and external customers. This is more than just a customer service role—this is your chance to become a go-to expert, helping customers navigate products and systems while ensuring every interaction reflects professionalism, efficiency, and care.What You’ll Be Doing<ul><li>Provide technical support and troubleshooting assistance to customers via phone, email, and internal channels</li><li>Respond to and resolve inquiries from both internal stakeholders and external clients in a timely, knowledgeable manner</li><li>Serve as a brand authority, ensuring consistent messaging and a high-quality customer experience</li><li>Document interactions, cases, and resolutions within the company’s CRM system</li><li>Partner cross-functionally with operations, sales, and technical teams to resolve complex issues</li><li>Utilize ERP and business management systems to track orders, updates, and customer data</li><li>Assist with general office and administrative support as needed</li></ul>
2026-06-16T00:00:00Z