We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.<br>• Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.<br>• Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.<br>• Assist with basic hardware and software installations and configurations.<br>• Educate users on best practices and preventive measures to minimize technical disruptions.<br>• Ensure timely communication with users about issue status and resolution timelines.<br>• Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Technician for a client located in Solana Beach, CA. IT Support Technician will be responsible for:</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Level I & II end-user support for 75 users, including 12+ executives.</li><li>Troubleshoot and resolve technical issues related to:</li><li>Windows-based systems, O365, and Microsoft technologies</li><li>iOS/macOS devices (iPhones, iPads, MacBooks)</li><li>AV systems (especially Logitech) for boardrooms and executive meetings</li><li>Printers, media players, and other endpoint hardware</li></ul><p><br></p>
<p>Our client is seeking a friendly and organized Front Desk Coordinator to manage the reception area and serve as the first point of contact for clients, visitors, and staff. The Front Desk Coordinator will be responsible for creating a welcoming environment while overseeing front desk operations and administrative tasks. The ideal candidate is detail-oriented, proactive, and has excellent communication skills to ensure smooth daily office activity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients promptly and professionally, ensuring a warm and inviting experience.</li><li>Manage the reception area, keeping it clean and organized to reflect a positive office image.</li><li>Operate the switchboard and route calls to appropriate team members, taking accurate messages as needed.</li><li>Oversee appointment scheduling, meeting coordination, and conference room reservations.</li><li>Respond to inquiries from clients and visitors, providing helpful information or guidance.</li><li>Manage incoming and outgoing correspondence, including packages, letters, and emails.</li><li>Perform administrative duties such as filing, data entry, and maintaining office records.</li><li>Coordinate with office staff to ensure timely communication and effective workflow.</li><li>Monitor and maintain office supplies inventory, ordering as needed.</li><li>Assist in organizing team events, meetings, and special projects.</li></ul><p><br></p>
<p>Robert Half is seeking a professional and personable front desk coordinator for a growing organization. As the first point of contact for visitors and clients, this role requires excellent customer service skills, strong organizational abilities, and the ability to maintain a welcoming and efficient front desk environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and direct visitors, ensuring a positive and professional first impression of the organization.</li><li>Answer, screen, and route incoming phone calls while responding to inquiries promptly and courteously.</li><li>Manage appointment scheduling for internal staff and external visitors using scheduling tools or calendars.</li><li>Maintain and organize the reception area, ensuring it is clean, presentable, and stocked with necessary supplies.</li><li>Handle incoming and outgoing mail, packages, and deliveries.</li><li>Assist with administrative tasks like data entry, maintaining office records, and updating contact lists.</li><li>Provide support for office events, including preparation and logistics coordination.</li><li>Handle confidential information with discretion and professionalism.</li></ul><p><br></p>
<p>Are you passionate about wellness, beauty, and helping people feel their best? A luxurious and fast-growing <strong>MedSpa and Wellness Center in Carlsbad</strong> is looking for an energetic <strong>Front Desk Associate</strong> to join their vibrant team. This isn’t your average front desk role — you’ll be the first warm smile that clients see when they arrive and the last friendly face they remember when they leave. You’ll play a key role in creating a calming, five-star client experience that blends hospitality and professionalism.</p><p><br></p><p><strong>✨ What You’ll Do:</strong></p><ul><li>Welcome guests warmly, ensuring every client feels valued and comfortable.</li><li>Schedule appointments, confirm bookings, and manage provider calendars.</li><li>Handle payments, gift cards, and membership transactions accurately.</li><li>Maintain a polished and organized reception area that reflects our brand’s atmosphere.</li><li>Assist with product recommendations and promote ongoing promotions or loyalty programs.</li><li>Support providers and management with administrative and customer care needs.</li><li>Ensure privacy and confidentiality in accordance with company policies.</li></ul>
<p>Are you passionate about assisting others and providing excellent customer service? As a Helpline Agent, you will be the first point of contact for individuals seeking support. You’ll use your communication and problem-solving skills to address customer inquiries, resolve issues, and ensure a positive experience. This is a dynamic role that offers opportunities to grow professionally while making a meaningful impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls, emails, and messages promptly and professionally.</li><li>Identify customer needs and guide them to appropriate solutions or resources.</li><li>Troubleshoot and resolve customer concerns or escalate more complex issues for further assistance.</li><li>Maintain accurate and detailed records of customer interactions in the company's system.</li><li>Consistently deliver a high level of customer service, striving for first-call resolution.</li><li>Stay updated on company processes, services, and tools to provide accurate and current information to customers.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Solana Beach, California. In this long-term contract role, you will provide technical assistance to end-users, ensuring seamless operation of desktop systems and related technologies. This is an excellent opportunity to work closely with executive teams while supporting a dynamic group of users.<br><br>Responsibilities:<br>• Deliver prompt and efficient technical assistance to end-users, addressing hardware, software, and system issues.<br>• Manage and maintain Microsoft technologies, including Office 365 and Windows-based computers.<br>• Configure and troubleshoot Azure and Intune environments to ensure optimal performance.<br>• Oversee the functionality of Logitech AV systems, ensuring smooth operations for executive and board meetings.<br>• Provide high-quality, white-glove support to executives and senior management.<br>• Utilize ticketing systems such as Freshservice, ServiceNow, or Jira to track and resolve technical issues.<br>• Collaborate with team members to identify and implement solutions while working independently when necessary.<br>• Support a user base of approximately 85 individuals, including 12+ executives.<br>• Ensure consistent communication and excellent interpersonal interactions with users and stakeholders.<br>• Maintain desktop administration tasks and uphold system standards.
<p>A creative and design-driven <strong>architecture firm in Encinitas</strong> is searching for an experienced <strong>Administrative Assistant</strong> to provide professional, organized, and thoughtful support to their studio team. If you have a love for design, architecture, and structured creativity, this is a unique opportunity to work in an inspiring environment where artistry meets precision.</p><p>You’ll support day-to-day operations, help coordinate client meetings, and be an essential part of a team that’s shaping the built environment across Southern California.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage calendars, meeting coordination, and office communications.</li><li>Support project teams with proposal preparation, client correspondence, and documentation.</li><li>Maintain filing systems (digital and hard copy) for project and administrative records.</li><li>Assist with vendor coordination, expense tracking, and office supply management.</li><li>Help prepare presentation materials and reports for clients and internal meetings.</li><li>Act as a welcoming point of contact for clients, contractors, and visitors.</li></ul><p><br></p>
<p>A fast-growing company in <strong>San Diego</strong> is seeking a dependable and detail-driven <strong>HR Coordinator</strong> to join their human resources team. This role is perfect for someone with a passion for people, process improvement, and ensuring a smooth employee experience from onboarding through day-to-day HR operations. You’ll support HR functions across recruiting, onboarding, benefits, and employee relations — serving as a key point of contact for staff and ensuring HR systems and processes run efficiently.</p><p><br></p><p><strong><u>🧩 Responsibilities</u></strong></p><ul><li>Assist with onboarding, orientation, and new hire paperwork.</li><li>Maintain employee files and ensure HR compliance documentation is current.</li><li>Support benefit enrollments, time-off tracking, and payroll updates.</li><li>Coordinate interviews, job postings, and candidate communications.</li><li>Help plan company events and employee engagement initiatives.</li><li>Process HR-related reports, audits, and data entry.</li><li>Collaborate with HR leadership to enhance internal processes and employee satisfaction.</li></ul>
<p><strong>About the Role:</strong></p><p>Robert Half is partnering with a mission-driven nonprofit organization dedicated to providing essential community support and resources across San Diego. They are seeking a Bilingual Spanish Customer Service Representative to join their growing team.</p><p>This position begins onsite for the first six months to ensure comprehensive training and team integration, with the opportunity to transition to a hybrid schedule (3 days onsite / 2 remote) thereafter.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service to community members in both <strong>Spanish and English</strong> via phone, email, and in-person interactions.</li><li>Provide information on available programs, services, and eligibility requirements.</li><li>Document all client interactions accurately in the organization’s database.</li><li>Schedule appointments, assist with follow-ups, and ensure timely communication.</li><li>Collaborate with cross-functional teams to connect clients to the right resources.</li><li>Uphold confidentiality and demonstrate empathy in every client interaction.</li></ul><p><br></p>
<p>Are you a detail-driven payroll professional looking for an exciting opportunity to advance your career? Robert Half is currently working with a dynamic client in search of a meticulous and experienced Payroll Specialist to join their team. If you have a knack for numbers and a passion for delivering accurate payroll services, this could be the perfect role for you!</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Process payroll accurately and in a timely manner for all employees, ensuring compliance with federal, state, and local tax regulations.</li><li>Manage employee benefits deductions, direct deposit setup, and garnishments.</li><li>Ensure accurate data entry and maintenance of employee records in the payroll system.</li><li>Address and resolve payroll discrepancies and employee inquiries efficiently.</li><li>Assist in preparing payroll reports for management and support month-end close processes related to payroll.</li><li>Stay updated on current payroll legislation and compliance requirements.</li><li>Collaborate with HR and Accounting teams to ensure seamless communication and process flow between departments.</li></ul><p><br></p>
<p>A respected and innovative <strong>instrument manufacturing company in San Marcos</strong> is seeking a proactive and detail-oriented <strong>Customer Service Representative</strong> to provide world-class support to clients in the scientific and technical fields. This is a fantastic opportunity for someone who thrives on problem-solving, clear communication, and building long-term customer relationships. You’ll work closely with sales, logistics, and production teams to ensure that every order and inquiry is handled with precision and care.</p><p><br></p><p><u>🧩 </u><strong><u>Responsibilities:</u></strong></p><ul><li>Respond to customer inquiries via phone and email regarding products, pricing, and order status.</li><li>Process orders, issue quotes, and manage returns and replacements.</li><li>Collaborate with internal departments to track shipments and resolve order discrepancies.</li><li>Maintain accurate customer records and documentation in the CRM system.</li><li>Support the sales team with lead follow-up, account updates, and contract details.</li><li>Provide product knowledge support and troubleshooting guidance.</li><li>Contribute to continuous improvement in customer service procedures.</li></ul>
<p>A fanatstic company <strong>located in San Marcos </strong>is looking for a polished, proactive, and tech-savvy <strong>Office Manager</strong> to join their dynamic team. This is not your typical “paperwork and filing” role—this position is ideal for someone who thrives in a fast-paced, collaborative, and high-energy environment, where no two days are the same. This creative company partners with leading lifestyle brands across California, and values innovation, flexibility, and fun—there are weekly brainstorming sessions, team lunches, and a genuine sense of collaboration throughout the office. The <strong>Office Manager</strong> will serve as the operational backbone of the agency, ensuring that office systems, communication channels, and administrative processes run efficiently. This role works closely with leadership to support daily operations, vendor management, HR coordination, and light accounting functions. It’s perfect for someone who loves both organization and people—and who can handle a mix of administrative, creative, and leadership support tasks with ease.</p><p><strong>Responsibilities:</strong></p><ul><li>Oversee daily office operations and ensure a well-organized, productive workspace.</li><li>Serve as the main point of contact for vendors, clients, and internal teams.</li><li>Manage scheduling, travel, and calendar coordination for executives.</li><li>Support HR functions including onboarding, time tracking, and maintaining employee records.</li><li>Handle purchasing, supplies management, and expense tracking.</li><li>Coordinate office events, client visits, and team-building activities.</li><li>Maintain company documents, policies, and compliance-related materials.</li><li>Assist with invoicing, billing support, and light bookkeeping tasks.</li><li>Troubleshoot administrative issues and identify process improvements.</li><li>Maintain confidentiality and professionalism in all matters.</li></ul>
<p>Robert Half is working with a purpose-driven nonprofit organization to find a detail-oriented and proactive Human Resources Assistant. This role provides vital administrative support to the Human Resources team, helping maintain smooth operations for the organization while ensuring compliance with HR policies and procedures. If you are an organized professional who is passionate about contributing to a mission-driven organization, this could be your next great opportunity!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to the HR team, including maintaining employee records, processing paperwork, and handling confidential information.</li><li>Assist with recruitment processes, including posting job ads, scheduling interviews, and coordinating pre-employment screenings.</li><li>Facilitate employee onboarding by preparing orientation materials and ensuring completion of necessary documentation.</li><li>Support benefits administration, including enrollments, changes, and assisting employees with questions.</li><li>Coordinate meetings, trainings, and events for HR programs and initiatives.</li><li>Maintain compliance with local, state, and federal regulations, including recordkeeping and policy updates.</li><li>Respond to HR-related inquiries promptly and professionally, ensuring excellent customer service to employees and management.</li><li>Assist with special HR projects or programs related to diversity, equity, inclusion, or employee engagement.</li></ul><p><br></p>
<p>A highly regarded <strong>multi-provider medical office in Encinitas</strong> is searching for a compassionate and organized <strong>Front Office Scheduler</strong> to join their patient-focused team.</p><p>This position is ideal for someone who thrives in a healthcare environment and takes pride in delivering exceptional service. You’ll be responsible for coordinating appointments, assisting patients with registration, and ensuring the front office runs smoothly for both patients and staff.</p><p><u>📋 </u><strong><u>Responsibilities:</u></strong></p><ul><li>Greet patients and visitors in a warm, professional manner.</li><li>Schedule and confirm patient appointments across multiple providers.</li><li>Verify insurance information and collect copays at check-in.</li><li>Manage provider calendars and resolve scheduling conflicts proactively.</li><li>Maintain accurate patient data in the EHR system.</li><li>Assist with referrals, authorizations, and incoming calls.</li><li>Support the clinical team with administrative needs and ensure compliance with HIPAA guidelines.</li></ul>
<p>Our client is seeking a highly organized and detail-oriented human resources assistant to support the HR team in administrative and operational tasks. This role is ideal for someone eager to gain experience in human resources and contribute to the success of a growing organization. The human resources assistant will be responsible for maintaining records, supporting recruitment efforts, and providing general administrative support within the HR department.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to the HR team, including filing, data entry, and correspondence management.</li><li>Maintain accurate employee records, ensure documentation compliance, and update HR information in the HRIS system.</li><li>Assist with recruitment efforts by posting job openings, screening resumes, and coordinating candidate interviews.</li><li>Facilitate onboarding processes for new hires, including paperwork preparation and orientation scheduling.</li><li>Support benefits administration by responding to employee inquiries regarding benefit options and assisting in enrollments or changes.</li><li>Coordinate and communicate with employees regarding company policies, events, and notices.</li><li>Handle sensitive information with discretion and confidentiality.</li><li>Assist with tracking employee attendance and time-off requests.</li><li>Provide general office support, including ordering supplies, managing mail, and scheduling appointments.</li></ul><p><br></p>
<p>Our client in the biotech industry is seeking a professional and personable Receptionist to manage the front office and serve as the first point of contact for visitors, clients, and employees. The Receptionist plays a vital role in creating a welcoming atmosphere, maintaining efficient office operations, and providing outstanding customer service. Attention to detail, strong organizational skills, and adaptability are essential, particularly in the fast-paced biotech environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet all visitors, clients, and employees with a friendly and professional demeanor, ensuring a positive first impression.</li><li>Answer and route incoming calls efficiently, taking detailed messages when necessary.</li><li>Monitor the front desk email inbox and respond promptly or forward inquiries to the appropriate departments.</li><li>Maintain the reception area, ensuring it is clean, organized, and reflects the company’s professional image.</li><li>Assist with scheduling and managing conference room bookings and appointments.</li><li>Coordinate the receipt and distribution of mail, packages, and other correspondence.</li><li>Provide general administrative support, including document preparation, data entry, and file management.</li><li>Assist with the organization of meetings, catering, and events as needed.</li><li>Collaborate with team members to support cross-functional administrative tasks.</li><li>Maintain confidentiality when handling sensitive information.</li></ul><p><br></p>
<p>We are assisting our client in finding a dedicated and detail-oriented Administrative Coordinator to support their daily operations by ensuring seamless organizational processes. The Administrative Coordinator will serve as a critical link between teams, managing administrative tasks, coordinating schedules, and maintaining efficient office workflows. This is an excellent opportunity for an organized professional who excels at multitasking and enjoys working in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in organizing and maintaining office operations, including scheduling meetings, managing calendars, and coordinating team activities.</li><li>Serve as the primary point of contact for administrative inquiries, fielding questions or escalating issues when necessary.</li><li>Generate and maintain accurate reports, records, and documentation for internal and external needs.</li><li>Oversee the supply inventory and procurement process, ensuring the availability of necessary resources.</li><li>Communicate with internal teams, vendors, and clients to manage workflows and ensure efficient task completion.</li><li>Implement and enforce organizational policies, providing support for compliance as required.</li><li>Help plan and coordinate events, meetings, and training sessions, including managing logistics.</li><li>Monitor ongoing projects and deadlines to align with organizational goals and ensure deliverables are met.</li><li>Support and collaborate with management to optimize administrative procedures and provide suggestions for process improvements.</li><li>Perform additional administrative duties as assigned to support business operations.</li></ul>
<p>A growing <strong>professional services firm in San Diego</strong> is seeking a personable and detail-oriented <strong>Client Services Coordinator</strong> to join their team. This position plays a key role in supporting clients, managing projects, and ensuring that all communications and deliverables meet the company’s high standards of service.</p><p>This is a great role for someone who loves working with people, balancing multiple priorities, and being the bridge between clients and internal teams.</p><p><br></p><p>💬 <strong>What You’ll Do</strong></p><ul><li>Serve as the first point of contact for clients — manage inquiries, schedule meetings, and ensure prompt follow-up.</li><li>Support project coordination, documentation, and client onboarding processes.</li><li>Maintain accurate client records in CRM systems and track ongoing engagement activities.</li><li>Collaborate with internal departments to ensure timely completion of deliverables.</li><li>Prepare client-facing materials, reports, and presentations.</li><li>Anticipate client needs and provide proactive communication and solutions.</li></ul>
<p>A well-established <strong>professional services firm in Carlsbad</strong> is looking for a motivated and detail-oriented <strong>Business Office Assistant</strong> to support their finance and operations teams. This is a fantastic opportunity for someone who enjoys a blend of administrative and light accounting responsibilities in a professional yet friendly environment.</p><p>The ideal candidate is organized, adaptable, and takes pride in ensuring things are done right — from managing files to assisting with invoices and project documentation.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide general administrative and clerical support to office staff and management.</li><li>Assist with bookkeeping tasks such as data entry, expense reporting, and invoice tracking.</li><li>Manage incoming calls, correspondence, and client communications with professionalism.</li><li>Organize digital and physical files to maintain easy access and compliance with company standards.</li><li>Support project coordination, scheduling, and purchasing tasks as needed.</li><li>Prepare reports, assist with special projects, and contribute to process improvements.</li></ul><p><br></p>
<p>A rapidly growing company in <strong>Carlsbad</strong> is looking for an organized and detail-oriented <strong>Accounts Payable Specialist</strong> to join their accounting team. This role is perfect for someone who enjoys working in a collaborative environment and takes pride in maintaining accuracy in every transaction. You’ll handle full-cycle accounts payable duties while assisting with vendor management, expense reconciliation, and month-end close support.</p><p><br></p><p><u>🔹 </u><strong><u>Responsibilities:</u></strong></p><ul><li>Process a high volume of invoices, expense reports, and payments.</li><li>Review and match purchase orders, receipts, and vendor statements.</li><li>Reconcile AP accounts and assist with month-end accruals.</li><li>Maintain vendor files and ensure all W-9s and payment information are current.</li><li>Communicate with internal departments and vendors to resolve discrepancies.</li><li>Support the accounting team with additional administrative or reporting tasks.</li></ul>
<p>A dynamic and forward-thinking <strong>Construction company in Carlsbad</strong> is looking for a meticulous <strong>Accounts Payable Administrator</strong> to join their accounting department. This individual will be at the center of financial operations — ensuring vendors are paid accurately, invoices are processed on time, and the team maintains best-in-class organization and compliance.</p><p>The ideal candidate is detail-oriented, tech-savvy, and thrives in a collaborative setting where accuracy and communication are key.</p><p><br></p><p>📌 <strong>Responsibilities</strong></p><ul><li>Process and verify high volumes of vendor invoices and payments.</li><li>Match purchase orders, receipts, and invoices for accuracy.</li><li>Reconcile AP accounts and vendor statements monthly.</li><li>Maintain vendor records and manage W-9 and 1099 documentation.</li><li>Support expense reporting and credit card reconciliation.</li><li>Assist with month-end closing and provide support for audits.</li><li>Communicate with vendors and internal teams to resolve discrepancies.</li></ul>
<p>An established <strong>real estate and property management company in Carlsbad</strong> is looking for a reliable and detail-oriented <strong>Bookkeeper</strong> to manage day-to-day accounting functions and maintain accurate financial records for multiple properties and clients. This is a great opportunity for someone who enjoys balancing precision with purpose — supporting a business that thrives on relationships, results, and reputation. You’ll work closely with management to ensure financial data is accurate, organized, and up to date across all property portfolios.</p><p><br></p><p>💼 <strong>Key Responsibilities</strong></p><ul><li>Handle full-cycle bookkeeping, including AP, AR, bank reconciliations, and journal entries.</li><li>Prepare monthly financial statements and assist with budgeting and cash flow analysis.</li><li>Maintain ledgers for multiple properties, ensuring all transactions are properly recorded.</li><li>Manage tenant billing, rent payments, and security deposit tracking.</li><li>Reconcile vendor statements and ensure all invoices are processed timely.</li><li>Support audits, year-end reporting, and coordination with external accountants.</li><li>Provide administrative support related to contracts, leases, and property files.</li></ul>
<p>A boutique employment defense firm is seeking a legal assistant with 2+ years of experience in civil litigation. The ideal legal assistant will have state and federal court filing experience. </p><p> </p><p><strong>This role is 100% onsite in San Diego (close to Rancho Bernardo)</strong>, and the work hours are 8 am to 5 pm or 8:30 am to 5:30 pm. This legal assistant will support 4 attorneys, prepare legal documents and file them in state and federal courts, create TOAs/TOCs, proofread, and log and save mail (minimal).</p><p> </p><p>This is a new role, and benefits include 100% employer-paid medical, 401K with a match, paid holidays, sick time, and 2 weeks of paid vacation.</p><p><br></p><p>For immediate consideration for this Legal Assistant opportunity, please send your resume directly to Assistant Vice President of Direct Hire, Tess Poliakin: Tess.Poliakin< at >RobertHalf.< com ></p><p><br></p><p>#SoCalRHL</p>
<p>Join an organization that is making a difference in people's lives every day! Our client, a mission-driven nonprofit organization, is seeking a dedicated and enthusiastic Customer Service Representative to be the face of their operations. This role is ideal for a compassionate and detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the success of a nonprofit organization focused on positive impact.</p><p><br></p><p>The Customer Service Representative will play an essential role in connecting the organization with its stakeholders, providing excellent support, and ensuring a seamless experience for donors, members, and program participants. This position requires strong communication skills, problem-solving abilities, and a passion for helping others.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service by answering inquiries via phone, email, and live chat, addressing stakeholder needs in a courteous and efficient manner.</li><li>Assist donors, members, and program participants with questions related to services, events, and organization initiatives.</li><li>Resolve issues, concerns, and conflicts promptly while maintaining a positive and professional demeanor.</li><li>Accurately enter customer information into the organization’s database and maintain records with the highest confidentiality standards.</li><li>Collaborate with internal teams to follow up on customer inquiries and ensure issues are addressed in a timely manner.</li><li>Support program enrollment processes and provide guidance to participants when needed.</li><li>Monitor and manage customer feedback, ensuring timely responses and contributing ideas for service improvement.</li><li>Assist with special projects as directed by the customer service and leadership teams.</li></ul><p><br></p>
