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3 results for Help Desk Support Manager in La Jolla Amago, CA
- Palm Desert, CA
- onsite
- Temporary
- 25 - 28 USD / Hourly
- We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California. In this contract position, you will provide essential IT support and ensure the smooth operation of technical systems for a non-profit organization. If you have strong troubleshooting skills and enjoy assisting users with a variety of technical issues, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to and manage service desk tickets, ensuring timely resolution of technical issues.<br>• Troubleshoot and resolve problems related to Windows and other operating systems.<br>• Administer and manage Active Directory, including user access and permissions.<br>• Provide support and guidance for Windows 10 users.<br>• Document and report recurring issues to improve IT processes.<br>• Communicate effectively with team members and end-users to identify and address technical concerns.<br>• Maintain system functionality and ensure minimal downtime.<br>• Assist with basic hardware and software troubleshooting tasks.<br>• Monitor and update system configurations as needed to meet organizational requirements.
- 2026-02-24T00:00:00Z
- Carlsbad, CA
- onsite
- Temporary
- 22 - 27 USD / Hourly
- <p>Robert Half is partnering with a fast-growing <strong>consumer products brand</strong> headquartered in <strong>Carlsbad</strong> to hire a personable, solution‑oriented <strong>Customer Support Specialist</strong>. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own daily <strong>customer communications</strong> via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage <strong>order entry</strong> and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with <strong>3PL/warehouse</strong>.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through <strong>product selection</strong>, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with <strong>Sales Ops</strong> and <strong>Accounting</strong> on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on <strong>SLAs</strong>, ticket volumes, and top customer pain points.</li><li>Contribute to <strong>knowledge base</strong> articles and help streamline macros, templates, and SOPs.</li></ul>
- 2026-02-27T00:00:00Z
- San Diego, CA
- onsite
- Temporary
- 20 - 20 USD / Hourly
- <p><strong>About the Company</strong></p><p> Robert Half is partnering with a growing and dynamic organization seeking a detail-oriented and customer-focused <strong>Customer Support Specialist</strong> to join their team. This role is ideal for a service-driven professional who enjoys problem-solving, building relationships, and delivering high-quality support in a fast-paced environment.</p><p><br></p><p>Position Overview</p><p>The Customer Support Specialist will serve as a key point of contact for clients and internal stakeholders, ensuring inquiries are resolved efficiently and professionally. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive customer experience.</p><p>Key Responsibilities</p><ul><li>Respond to inbound customer inquiries via phone, email, and online platforms</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Troubleshoot and resolve customer concerns in a timely manner</li><li>Process orders, account updates, service requests, and documentation accurately</li><li>Maintain detailed records of customer interactions within CRM systems</li><li>Collaborate cross-functionally with operations, billing, and leadership teams</li><li>Monitor and follow up on open cases to ensure full resolution</li><li>Meet performance metrics related to response time, accuracy, and customer satisfaction</li></ul>
- 2026-02-27T00:00:00Z