Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
We are looking for a dedicated Jr. Paralegal to join a dynamic law firm in Feasterville Trevose, Pennsylvania. This onsite position offers an opportunity to contribute to pre-litigation personal injury cases, supporting attorneys and ensuring efficient case management. The ideal candidate will have a detail-oriented mindset and a passion for delivering high-quality legal assistance.<br><br>Responsibilities:<br>• Communicate effectively with clients, insurance companies, and healthcare providers to gather essential case information.<br>• Support attorneys in developing case strategies and evaluating legal matters.<br>• Collect, organize, and analyze medical records, police reports, and other critical documents.<br>• Draft demand letters and legal correspondence with precision and attention to detail.<br>• Maintain accurate and up-to-date case files and databases.<br>• Coordinate administrative tasks to ensure smooth case management processes.<br>• Assist in preparing materials for pre-litigation and personal injury cases.<br>• Collaborate with team members to meet deadlines and manage priorities efficiently.
<p>We are looking for a detail-oriented and organized General Office Clerk in Wyomissing, Pennsylvania. This is a contract position where your primary focus will be on handling sensitive documents and performing general administrative tasks with precision and efficiency. The role involves working with various office systems and requires a commitment to maintaining accuracy in all aspects of document management.</p><p><br></p><p>Responsibilities:</p><p>• Print and assemble document packets accurately, ensuring proper organization for both client and government copies.</p><p>• Retrieve necessary documents from the document management system and prepare them for distribution.</p><p>• Manage the mailing process, including printing address labels and utilizing office mail systems.</p><p>• Utilize specialized software tools for document management and editing.</p><p>• Maintain meticulous attention to detail when handling sensitive materials.</p><p>• Support additional administrative tasks as needed, demonstrating flexibility and reliability.</p><p>• Ensure all printed and mailed documents adhere to organizational standards.</p>
