We are looking for a welcoming and dependable Receptionist to support daily front-desk operations for a non-profit organization in Grand Rapids, Michigan. This Contract position is ideal for someone who brings professionalism, empathy, and strong customer service skills to every interaction. The person in this role will help create a positive experience for visitors and callers while keeping communication and mail flow organized.<br><br>Responsibilities:<br>• Greet visitors and staff in a courteous, attentive manner and serve as the first point of contact for the organization.<br>• Manage a multi-line phone system, answer incoming calls promptly, and direct inquiries to the appropriate departments or team members.<br>• Take accurate messages and relay important information clearly to ensure timely follow-up.<br>• Sort, distribute, and forward incoming mail, packages, and internal deliveries to the correct recipients.<br>• Support basic administrative tasks such as filing documents, maintaining organized records, and assisting with routine office coordination.<br>• Use Microsoft Outlook to monitor communications and scheduling needs related to front-desk activities.<br>• Assist with phone screening and routing to help maintain an efficient flow of communication throughout the office.