<p>We are seeking a seasoned <strong>Technical Product Owner</strong> with 5 to 10 years of experience to join a dynamic product team. This role is ideal for candidates with hands-on experience working with platforms such as ServiceNow, SAP, or similar enterprise systems, and who are comfortable engaging in architectural discussions with technical stakeholders.</p>
Robert Half is seeking a Senior Systems Engineer who thrives in dynamic environments and brings emotional intelligence, empathy, and a customer-centric mindset to every solution. This is an exciting opportunity to collaborate with industry experts and drive meaningful change through technology. This is a direct permanent role in the Kalamazoo, MI area working Hybrid onsite. <br> What You’ll Do Partner with cross-functional teams to capture requirements and deliver IT solutions that support business goals. Design, implement, and manage monitoring and alert systems with automated responses to ensure business continuity. Mentor and guide technology teams, sharing knowledge and best practices. Establish and maintain standards for systems design, testing, implementation, support, and security. Create and maintain documentation including SOPs, knowledge base articles, and troubleshooting guides. Drive scripting and automation to streamline operations and solve recurring issues. Act as a top-tier resource for resolving complex technical problems. Collaborate with IT leadership to identify skill gaps and evolve the IT function.
<p>Position Overview</p><p>We are seeking a highly motivated and experienced Product Owner (Senior) to support our IT Service Center operations. This role will be responsible for defining and prioritizing the product backlog, managing stakeholder relationships, and driving the successful delivery of Technology Service Center initiatives. The ideal candidate will have a strong background in IT service management, Agile methodologies, and stakeholder engagement, paired with excellent communication and leadership skills.</p><p>Key Responsibilities</p><ul><li>Define, maintain, and prioritize the Service Center product backlog based on business value and stakeholder needs.</li><li>Serve as the primary liaison between stakeholders and the Service Center team, ensuring requirements are captured and integrated into service delivery.</li><li>Collaborate on developing and communicating the vision and strategy for the Service Center, aligning with business goals.</li><li>Identify and implement continuous improvement opportunities to enhance service quality, efficiency, and customer satisfaction.</li><li>Write and refine user stories for IT service management, ensuring they are clear, concise, and actionable.</li><li>Actively participate in sprint planning, reviews, and retrospectives, guiding the Service Center team toward successful outcomes.</li><li>Monitor performance metrics and feedback, leveraging data to drive service improvements.</li><li>Partner with cross-functional teams to ensure services are delivered on time and according to requirements.</li><li>Identify and mitigate risks impacting the delivery of Technology Service Center initiatives.</li></ul><p><br></p><p><br></p>
<p>We are seeking a motivated and detail-oriented Product Owner with 2 to 5 years of relevant experience to join our product team. The ideal candidate will play a key role in driving product development by aligning stakeholder needs with strategic goals and ensuring seamless execution from concept to delivery.</p>
