3 results for Customer Support Representative Ii in Johnston, IA

Johnston, IA
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-03-11T00:00:00Z

Des Moines, IA
onsite
Contract / Temporary to Hire
17.1 - 18 USD / Hourly
Robert Half is seeking dedicated Customer Service Representative to join a company in Urbandale, Iowa. This position involves assisting members of retired teachers and public employee associations with their dental and vision coverage inquiries. As part of a long-term contract opportunity, you will play a key role in delivering attentive and accurate support to enhance customer satisfaction. Responsibilities:• Handle inbound calls from members regarding dental and vision coverage obtained through their associations.• Process payments and provide detailed rate and plan information.• Submit updates and changes to members' insurance coverage as requested.• Direct members to the appropriate carrier for claims-related inquiries.• Utilize multiple systems and screens efficiently while maintaining accuracy.• Work collaboratively to ensure a consistent and high-quality customer experience. If you are looking to continue in your customer service-based career, please apply today! Please call 515.706.4974 or apply through our Robert Half website.
2026-03-10T00:00:00Z

Des Moines, IA
onsite
Temporary
17.1 - 19.8 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Urbandale, Iowa. This position involves assisting members of retired teachers and public employee associations with their dental and vision coverage inquiries. As part of a long-term contract opportunity, you will play a key role in delivering attentive and accurate support to enhance customer satisfaction. Responsibilities: • Handle inbound calls from members regarding dental and vision coverage obtained through their associations. • Process payments and provide detailed rate and plan information. • Submit updates and changes to members' insurance coverage as requested. • Direct members to the appropriate carrier for claims-related inquiries. • Utilize multiple systems and screens efficiently while maintaining accuracy. • Work collaboratively to ensure a consistent and high-quality customer experience. • Deliver thorough and timely resolutions to member inquiries. • Maintain a considerate and courteous demeanor in all interactions. • Uphold strong attendance and dependability to support team success.
2026-03-13T00:00:00Z