<p>We are seeking a Business Intelligence Analyst to transform data into actionable insights that drive business decisions. The ideal candidate will have strong experience with Power BI, SQL, data analysis, and reporting in an enterprise environment.</p><p>Responsibilities</p><ul><li>Develop and maintain Power BI dashboards, reports, and scorecards.</li><li>Gather reporting requirements from business stakeholders.</li><li>Write complex SQL queries to extract, transform, and analyze data.</li><li>Design and maintain data models, datasets, and KPIs.</li><li>Identify trends, opportunities, and operational insights through data analysis.</li><li>Validate data accuracy and troubleshoot reporting issues.</li><li>Partner with business, IT, and leadership teams to support data-driven decision-making.</li><li>Document reporting processes and data definitions.</li></ul><p><br></p>
<p>We are seeking a customer-focused Help Desk Analyst to provide technical support to end users across desktop, mobile, and cloud-based technologies. The ideal candidate will have strong troubleshooting abilities and a passion for delivering exceptional customer service.</p><p>Responsibilities</p><ul><li>Provide Tier I and Tier II support for hardware, software, and network-related issues.</li><li>Troubleshoot Windows operating systems, Microsoft 365 applications, and endpoint devices.</li><li>Create, manage, and close service tickets while meeting SLA requirements.</li><li>Support Active Directory user administration, password resets, and account management.</li><li>Assist users with VPN, printer, email, and connectivity issues.</li><li>Configure and deploy laptops, desktops, and mobile devices.</li><li>Escalate complex issues to infrastructure or engineering teams when necessary.</li><li>Maintain technical documentation and knowledge base articles.</li></ul><p><br></p>