<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>Digital Product Manager</strong> with a strong background in <strong>banking and financial services</strong> to drive the strategy, development, and execution of digital products and platforms. This individual will oversee the end-to-end product lifecycle, from concept to delivery, ensuring solutions enhance the customer experience, meet regulatory requirements, and align with business objectives.</p><p>The ideal candidate is a forward-thinking leader with deep knowledge of financial technologies, digital banking trends, and customer-centric product development.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and execute product strategy, roadmaps, and goals for digital banking and financial products</li><li>Lead the design and implementation of new features and enhancements across web and mobile channels</li><li>Collaborate with business stakeholders, engineering teams, and UX/UI designers to deliver seamless digital experiences</li><li>Conduct market research and competitive analysis to identify new opportunities for innovation in financial services</li><li>Ensure compliance with banking regulations, data privacy, and security standards in all product initiatives</li><li>Use data and analytics to measure product performance, customer adoption, and ROI</li><li>Manage vendor relationships and evaluate third-party tools for integration opportunities</li><li>Lead product discovery sessions and translate customer feedback into actionable requirements</li></ul><p><br></p>
