<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
<p>We’re seeking an Application Support Specialist to support enterprise SaaS platforms and ensure smooth day-to-day operations. You’ll investigate and resolve application issues, manage user provisioning in Azure AD, and collaborate with vendors or internal teams to maintain uptime and data integrity. This is a great opportunity for someone who enjoys a blend of technical troubleshooting and customer interaction.</p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
<p><strong>Senior BI Engineer</strong></p><p>We are seeking a highly skilled <strong>Senior Business Intelligence (BI) Engineer</strong> to lead the design, development, and optimization of our data analytics and reporting solutions. In this role, you will leverage Power BI, SQL, and modern data tools to transform raw data into meaningful insights that drive strategic business decisions.</p><p><br></p><p><strong>About the Role</strong></p><p>As a Senior BI Engineer, you will work closely with business leaders, data teams, and technical stakeholders to understand reporting needs, develop scalable data models, and deliver high-impact dashboards and analytics solutions. This role requires strong technical expertise, analytical thinking, and the ability to translate complex data into actionable insights.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, build, and maintain interactive dashboards and reports using <strong>Power BI</strong>.</li><li>Develop scalable data models, DAX calculations, and ETL processes.</li><li>Collaborate with stakeholders to gather BI requirements and translate them into technical solutions.</li><li>Ensure data accuracy, consistency, and quality across BI solutions.</li><li>Optimize existing reports and datasets for performance and usability.</li><li>Work with SQL databases to extract, transform, and load data for reporting.</li><li>Partner with cross-functional teams to support analytics, forecasting, and performance tracking.</li><li>Establish BI best practices and contribute to data governance initiatives.</li><li>Mentor team members and provide technical guidance when needed.</li></ul><p><br></p>
<p>We are seeking a talented and detail-oriented <strong>Business Intelligence Analyst</strong> to join our team in Jacksonville, FL. This contract-to-perm opportunity offers a chance to make a meaningful impact by enhancing our data analytics and reporting infrastructure. The ideal candidate is passionate about data, skilled in visualization tools, and committed to delivering actionable insights to internal teams and external clients. This is an onsite role in Jacksonville FL.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technical Support</strong>: Provide daily support for both on-site and remote employees, resolving hardware/software issues and coordinating with third-party vendors for escalations.</li><li><strong>Data Environment Management</strong>: Maintain and monitor the Power BI and Snowflake environments, ensuring data accuracy, process efficiency, and timely error resolution.</li><li><strong>Dashboard Maintenance</strong>: Update and optimize existing Power BI dashboards and apps to meet evolving business needs, while troubleshooting reporting issues.</li><li><strong>Report Development</strong>: Collaborate with stakeholders to design and build new dashboards, data models, and analytical tools aligned with strategic goals.</li><li><strong>Visualization & Accessibility</strong>: Create intuitive, visually compelling reports for desktop and mobile platforms, ensuring clarity and ease of use.</li><li><strong>User Training & Documentation</strong>: Educate users on new or updated reports, provide clear documentation, and assist with access or functionality issues.</li><li><strong>Security & Access Control</strong>: Manage user permissions within Power BI, ensuring compliance with internal policies and data governance standards.</li><li><strong>Process Improvement</strong>: Identify opportunities to streamline and automate reporting processes for greater efficiency.</li><li><strong>Cross-Functional Collaboration</strong>: Support customer care initiatives by understanding client needs and partnering with internal teams to deliver effective solutions.</li><li><strong>Compliance</strong>: Adhere to company policies and regulatory requirements at both local and national levels.</li></ul>
<p>We’re seeking a Business Intelligence Analyst with expertise in Power BI to deliver reporting and insights that support data-driven strategy. You’ll collaborate with stakeholders to design dashboards, integrate data from Azure sources, and optimize existing reports for accuracy and performance. This role combines technical acumen with business understanding.</p>
