<p>We are looking for a dedicated Technical Support Specialist to provide expert assistance for SaaS applications and ensure smooth operations for our clients. This position requires strong analytical skills, proactive problem-solving, and effective communication to troubleshoot issues and enhance system performance. This is a Contract-to-permanent opportunity located in Jacksonville, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for SaaS applications, resolving issues efficiently and maintaining system reliability.</p><p>• Investigate and diagnose software problems, collaborating with development teams to implement solutions.</p><p>• Conduct regular maintenance, updates, and performance monitoring for supported applications.</p><p>• Create comprehensive documentation for support activities, including troubleshooting procedures and user guides.</p><p>• Assist in deploying new software applications and updates, ensuring seamless integration.</p><p>• Provide training and guidance to users on application functionality and best practices.</p><p>• Analyze recurring issues to identify root causes and recommend improvements.</p><p>• Collaborate with IT staff to maintain system security and ensure data integrity.</p><p>• Participate in on-call rotations to provide timely support during critical incidents.</p><p>• Coordinate with external vendors to address third-party application-related concerns.</p>
We are looking for a skilled Payroll Specialist to join our team in Jacksonville, Florida. In this long-term contract position, you will play a critical role in ensuring accurate and efficient payroll operations for a large-scale workforce. This opportunity is ideal for professionals with experience in multi-state payroll and handling complex payroll systems.<br><br>Responsibilities:<br>• Oversee and troubleshoot payroll transfers, processing errors, and taxation matters to ensure seamless payroll operations.<br>• Collaborate with payroll and tax teams to create, test, and implement payroll elements using comprehensive processing workflows.<br>• Manage end-to-end payroll testing processes to support reporting, sub-ledger functions, and compliance requirements.<br>• Support legal entity setup, statutory registrations, and organizational payment methods to accommodate payroll needs across the US, UK, and Canada.<br>• Conduct detailed testing of Oracle releases to evaluate new functionality and configurations that enhance payroll system efficiency.<br>• Partner with cross-functional teams to provide integration support for payroll-related systems.<br>• Develop and execute payroll flows to optimize standard operational and reporting processes.<br>• Ensure compliance with payroll regulations and standards across multiple states and countries.<br>• Provide expertise in handling payroll for large-scale organizations with over 500 employees.
We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and fast-paced IT environment.<br><br>Responsibilities:<br>• Deliver effective desktop support for users by troubleshooting issues related to Windows 10/11, printers, and applications.<br>• Identify and resolve hardware, software, and network connectivity problems promptly.<br>• Administer and support Microsoft 365 services, including Exchange, Teams, SharePoint, and Entra ID.<br>• Handle user onboarding and offboarding processes, including password resets and permissions management.<br>• Escalate more complex technical issues to senior technicians or engineers as required.<br>• Maintain accurate and thorough documentation of support tickets and system updates.<br>• Communicate effectively with clients and team members to ensure clear status updates and resolutions.<br>• Apply critical thinking and creative problem-solving to address unique or unfamiliar IT challenges.<br>• Utilize remote tools and ticketing systems to manage and resolve technical issues efficiently.
<p>We are seeking a <strong>Business Intelligence Analyst</strong> to support data-driven decision-making across the organization. In this role, you will analyze complex datasets, build dashboards and reporting tools, and collaborate with cross-functional teams to turn data into clear, actionable insights.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Develop, maintain, and enhance <strong>BI dashboards and reports</strong> to support business operations and strategic planning.</li><li>Collect, analyze, and interpret data from multiple sources to identify trends, patterns, and performance metrics.</li><li>Partner with stakeholders to understand business requirements and translate them into analytical solutions.</li><li>Perform data validation and quality assurance to ensure accurate and reliable reporting.</li><li>Present findings and recommendations to leadership in a concise and meaningful way.</li><li>Contribute to ongoing improvements in data models, reporting processes, and documentation.</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
<p>We are seeking a <strong>Business Intelligence (BI) Developer</strong> to join our team and play a key role in transforming complex data into clear, actionable insights. The ideal candidate has strong experience with <strong>Power BI</strong>, <strong>SQL</strong>, and <strong>Python</strong>, and thrives in a collaborative environment where problem-solving and innovation are encouraged.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and maintain <strong>Power BI dashboards</strong> and reporting solutions.</li><li>Write and optimize <strong>SQL queries</strong>, stored procedures, and data pipelines to ensure reliable data availability.</li><li>Use <strong>Python</strong> for data transformation, automation, and advanced analysis when needed.</li><li>Collaborate closely with stakeholders to gather data requirements and translate them into technical solutions.</li><li>Troubleshoot data integrity issues and recommend improvements to data management processes.</li><li>Support ongoing enhancements to data models, ETL workflows, and reporting frameworks.</li></ul><p><br></p>
