<p>We are seeking a <strong>Senior Network Administrator</strong> to own the stability, performance, and security of our enterprise network infrastructure. This role is ideal for a hands-on network professional who enjoys day-to-day operations while also contributing to architecture decisions, process improvement, and mentoring junior staff.</p><p>You will play a key role in maintaining highly available network systems across multiple locations and ensuring secure, reliable connectivity for mission-critical business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer and support <strong>enterprise LAN, WAN, and WLAN</strong> environments</li><li>Configure, maintain, and troubleshoot <strong>routers, switches, firewalls, and VPNs</strong></li><li>Manage <strong>routing and switching protocols</strong> (OSPF, BGP, VLANs, STP)</li><li>Administer <strong>firewall rules, NAT, VPN tunnels, and access controls</strong></li><li>Monitor network health and performance; proactively identify and resolve issues</li><li>Lead network upgrades, expansions, and hardware refresh initiatives</li><li>Coordinate with ISPs, vendors, and service providers for circuit management and escalation</li><li>Develop and maintain <strong>network documentation, diagrams, and SOPs</strong></li><li>Provide guidance and mentoring to junior network administrators or support staff</li><li>Participate in on-call rotation and support after-hours maintenance as needed</li><li>Collaborate with security, systems, and cloud teams on cross-functional initiatives</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
