We are looking for an experienced IT operations leader to oversee enterprise support services for a large, fast-paced organization in Jacksonville, Florida. This role will guide service desk performance, strengthen the end-user experience, and advance modern support capabilities through automation, self-service, and data-driven improvement. The ideal candidate brings strong people leadership, operational discipline, and the ability to work across technical and business teams to improve service reliability and resolution outcomes.<br><br>Responsibilities:<br>• Direct daily service desk activities to deliver timely, dependable support for a large employee population across core technologies and business applications.<br>• Lead, mentor, and develop supervisors and support staff through coaching, performance feedback, staffing alignment, and career growth planning.<br>• Manage incident response, escalation handling, and service recovery efforts to maintain stable operations and minimize business disruption.<br>• Evaluate service metrics and user feedback to identify gaps, improve responsiveness, and elevate the overall support experience.<br>• Expand support capabilities by introducing automation, AI-assisted tools, and self-service options that increase efficiency and reduce avoidable contacts.<br>• Promote effective use of platforms such as ServiceNow and Moveworks to streamline issue resolution and improve user access to support resources.<br>• Analyze recurring technical issues and partner with engineering, infrastructure, security, product, and other teams to address root causes and strengthen system reliability.<br>• Build team expertise in advanced troubleshooting, proactive support practices, problem management, and knowledge sharing.<br>• Support major incidents, change coordination, operational readiness activities, and clear communication during high-impact service events.<br>• Contribute to governance, reporting, and strategic planning efforts that align support operations with broader business priorities.
<p>We are looking for a Report Developer to support an organization in Jacksonville, Florida on a Contract basis. This position focuses on improving a large portfolio of existing reports, resolving reporting issues, and creating new data solutions that help teams make informed operational decisions. The role is ideal for someone who can work confidently across reporting tools and turn business needs into clear, reliable outputs.</p><p><br></p><p>Responsibilities:</p><p>• Enhance, troubleshoot, and optimize a broad catalog of existing reports to improve accuracy, usability, and performance.</p><p>• Design and deliver new operational reports that address business needs across multiple teams and stakeholders.</p><p>• Build, publish, and maintain interactive Power BI dashboards that provide meaningful insight for leadership and day-to-day operations.</p><p>• Write and refine SQL-based queries and report logic to ensure dependable data retrieval and presentation.</p><p>• Partner with business users to gather requirements, clarify reporting requests, and translate needs into practical reporting solutions.</p><p>• Manage and prioritize a high-volume queue of report updates and new development requests while maintaining quality and timeliness.</p><p>• Create reporting solutions using data from Microsoft Dynamics GP and related back-office systems when needed.</p><p>• Support reporting improvements and related data activities that help reduce backlog and allow internal development resources to focus on core data management priorities.</p>
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions.<br><br>Responsibilities:<br>• Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved.<br>• Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities.<br>• Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed.<br>• Partner with program leadership to establish project timelines, cost targets, and measurable execution plans.<br>• Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department.<br>• Support enhancements to product data workflows, configuration control practices, and formal change review activities.<br>• Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals.<br>• Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required.<br>• Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety.<br>• Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
We are looking for an experienced Sr. Accountant to join an organization in a part-time, hybrid contract role with the potential to become permanent. This position serves as a senior-level accounting resource for a small federal contractor, combining hands-on financial management with compliance, reporting, and contract support. The ideal candidate brings strong technical accounting expertise, sound judgment, and the ability to work independently while partnering with leadership on day-to-day business operations.<br><br>Responsibilities:<br>• Oversee monthly and annual closing activities by recording journal entries, reconciling balance sheet accounts, and preparing accurate financial statements.<br>• Administer general ledger activity and perform detailed account and bank reconciliations to maintain reliable financial records.<br>• Support cost accounting efforts by assigning expenses appropriately and tracking indirect cost pools within a government contracting environment.<br>• Produce recurring financial reports and management reporting packages for leadership to support planning and operational decisions.<br>• Strengthen compliance and internal control processes while preparing schedules, analysis, and documentation for external audits and regulatory reviews.<br>• Coordinate billing, invoicing, cash monitoring, and contract funding oversight to help maintain healthy financial operations.<br>• Maintain contract budgets and enter new awards, updates, and modifications into internal records and tracking tools.<br>• Assist with annual tax support, 401(k) administration, payroll backup coverage, timekeeping oversight, and labor-related compliance requirements.<br>• Contribute to contract administration by helping with drafting, negotiations, renewals, closeout activities, and audit support when needed.
We are looking for an Infrastructure Project Engineer to serve as the primary technical leader for a healthcare-focused client environment in Jacksonville, Florida. This contract-to-permanent opportunity combines hands-on engineering, project ownership, and client-facing partnership, with a strong emphasis on reliability, security, and well-documented operations. The person in this role will guide infrastructure improvements, resolve complex technical issues, and help maintain a stable Microsoft-based ecosystem that supports critical business and compliance needs.<br><br>Responsibilities:<br>• Direct infrastructure initiatives from planning through completion, including platform upgrades, server replacements, cloud-related efforts, and other environment improvements while keeping schedules and records up to date.<br>• Build, configure, monitor, and retire physical and virtual server systems across Windows Server, VMware, and Hyper-V environments.<br>• Administer and enhance Microsoft technologies such as Microsoft 365, Entra ID, Intune, Azure, Exchange, and Active Directory to support secure and efficient operations.<br>• Serve as the senior escalation resource for difficult technical problems involving servers, networking, cloud services, and endpoint connectivity.<br>• Strengthen system security by managing endpoint protection and application control tools, including ThreatLocker or comparable zero-trust solutions.<br>• Perform hands-on network support work involving switches, routing, firewalls, VLANs, DHCP, DNS, and circuit-related troubleshooting.<br>• Produce and maintain clear technical documentation in knowledge management platforms and share expertise with other engineers through active collaboration.<br>• Meet service expectations by tracking work accurately in ticketing and project systems, documenting activity in real time, and supporting defined SLA commitments.
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support.<br><br>Responsibilities:<br>• Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.<br>• Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.<br>• Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.<br>• Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.<br>• Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.<br>• Manage and support network access control solutions such as Portnox or comparable platforms.<br>• Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.<br>• Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.<br>• Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.<br>• Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.