<p><strong>About the Role</strong></p><p>We are looking for a detail-oriented <strong>Application Support Analyst</strong> to join our technology team. In this role, you will serve as the primary point of contact for end-users, supporting business-critical applications, troubleshooting technical issues, and ensuring optimal system performance. You will work closely with engineering, product, and operations teams to identify problems, deliver solutions, and contribute to continuous improvement across our application stack.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide daily support for enterprise and departmental applications</li><li>Diagnose, investigate, and resolve application, integration, and system issues</li><li>Monitor application performance, system health, and error logs</li><li>Manage and resolve tickets within agreed service-level timelines</li><li>Collaborate with developers and vendors to escalate and troubleshoot complex issues</li><li>Support application upgrades, patches, and deployments</li><li>Document workflows, troubleshooting steps, configurations, and user guides</li><li>Work with business users to gather requirements and support new features or enhancements</li><li>Assist with testing, QA validation, and production rollouts</li><li>Analyze recurring issues and recommend long-term solutions or process improvements</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are seeking a talented and detail-oriented <strong>Business Intelligence Analyst</strong> to join our team in Jacksonville, FL. This contract-to-perm opportunity offers a chance to make a meaningful impact by enhancing our data analytics and reporting infrastructure. The ideal candidate is passionate about data, skilled in visualization tools, and committed to delivering actionable insights to internal teams and external clients. This is an onsite role in Jacksonville FL.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technical Support</strong>: Provide daily support for both on-site and remote employees, resolving hardware/software issues and coordinating with third-party vendors for escalations.</li><li><strong>Data Environment Management</strong>: Maintain and monitor the Power BI and Snowflake environments, ensuring data accuracy, process efficiency, and timely error resolution.</li><li><strong>Dashboard Maintenance</strong>: Update and optimize existing Power BI dashboards and apps to meet evolving business needs, while troubleshooting reporting issues.</li><li><strong>Report Development</strong>: Collaborate with stakeholders to design and build new dashboards, data models, and analytical tools aligned with strategic goals.</li><li><strong>Visualization & Accessibility</strong>: Create intuitive, visually compelling reports for desktop and mobile platforms, ensuring clarity and ease of use.</li><li><strong>User Training & Documentation</strong>: Educate users on new or updated reports, provide clear documentation, and assist with access or functionality issues.</li><li><strong>Security & Access Control</strong>: Manage user permissions within Power BI, ensuring compliance with internal policies and data governance standards.</li><li><strong>Process Improvement</strong>: Identify opportunities to streamline and automate reporting processes for greater efficiency.</li><li><strong>Cross-Functional Collaboration</strong>: Support customer care initiatives by understanding client needs and partnering with internal teams to deliver effective solutions.</li><li><strong>Compliance</strong>: Adhere to company policies and regulatory requirements at both local and national levels.</li></ul>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>We’re seeking a Systems Engineer with strong Azure experience to manage and optimize cloud and hybrid infrastructure. You’ll oversee server administration, identity management, and automation across Azure environments, ensuring security, scalability, and reliability. You’ll also collaborate with cross-functional teams to streamline deployments and implement best practices. This role is ideal for someone who thrives in a cloud-first, automation-driven environment.</p>
<p>Are you passionate about transforming data into insights that drive strategic decisions? We’re seeking a <strong>Business Intelligence Analyst</strong> with strong Power BI and SQL expertise to join our team and help elevate our data capabilities.</p><p><br></p><p><strong>About the Role</strong></p><p>As a BI Analyst, you will play a key role in designing, developing, and maintaining business intelligence solutions that empower teams across the organization. You’ll collaborate closely with business stakeholders to understand reporting needs, analyze complex datasets, and build dashboards that deliver clear, actionable insights.</p><p>If you enjoy data visualization, deep-dive analytics, and creating meaningful stories from data—this role is for you.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain interactive dashboards and reports using <strong>Power BI</strong>.</li><li>Write complex <strong>SQL queries</strong> to extract, manipulate, and analyze data from various sources.</li><li>Partner with business teams to translate requirements into intuitive data solutions.</li><li>Conduct data validation and ensure accuracy, reliability, and consistency across reports.</li><li>Optimize and automate existing reporting processes.</li><li>Create documentation, data dictionaries, and visual standards to support BI governance.</li><li>Work with cross-functional teams on data-driven initiatives and strategic analytics projects.</li><li>Identify trends, patterns, and insights to support operational and executive decision-making.</li></ul><p><br></p>
