<p>We are seeking a <strong>Senior Help Desk Analyst</strong> to join our IT support team. In this role, you’ll serve as the first point of escalation for technical issues, provide advanced troubleshooting, and ensure a high level of customer service to internal users. You’ll also play a key role in mentoring junior analysts, improving support processes, and collaborating with infrastructure and application teams to keep systems running smoothly.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 technical support for desktops, laptops, mobile devices, printers, and related hardware/software.</li><li>Troubleshoot and resolve complex issues related to Windows/Mac OS, Office 365, VPN, networking, and business applications.</li><li>Act as an escalation point for junior Help Desk Analysts, providing guidance and advanced troubleshooting.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and adherence to SLAs.</li><li>Document issues, solutions, and knowledge base articles for future reference.</li><li>Assist with onboarding/offboarding of users, including account setup, permissions, and hardware provisioning.</li><li>Collaborate with infrastructure and systems teams on patching, upgrades, and IT projects.</li><li>Contribute to process improvement initiatives to enhance help desk efficiency and customer satisfaction.</li></ul><p><br></p>
<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
<p>We are looking for a Data Analyst to join our team in Jacksonville, Florida, on a Contract to permanent basis. In this role, you will play a pivotal part in supporting AI-driven systems, enhancing predictive models, and collaborating with partners to derive actionable insights from complex datasets. This position is ideal for someone with a strong foundation in data analysis, statistical modeling, and an interest in AI training workflows.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize AI systems designed to extract structured data.</p><p>• Collaborate on prompt engineering processes to refine and validate AI system performance.</p><p>• Maintain and enhance AI systems that integrate IoT device data to deliver actionable insights.</p><p>• Expand and update Python-based predictive models and statistical analyses as new data becomes available.</p><p>• Partner with clinical teams to design and implement analyses aligned with evolving business needs.</p><p>• Work closely with external AI partners to ensure data strategies align with operational objectives.</p><p>• Translate clinical requirements into data queries and model enhancements.</p><p>• Document processes, findings, and improvements to ensure clear communication with stakeholders.</p>
<p><strong>About the Role:</strong></p><p> We are looking for a <strong>Senior Data Analyst</strong> with strong <strong>Power BI expertise</strong> to join our team. In this role, you will be responsible for transforming raw data into actionable insights, designing and maintaining BI dashboards, and partnering with stakeholders across the business to support data-driven decision-making. The ideal candidate is a highly analytical problem-solver with advanced data visualization skills and experience working with large, complex datasets.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, design, and maintain <strong>Power BI dashboards and reports</strong> to support business operations and strategy.</li><li>Work with stakeholders to gather requirements, define KPIs, and deliver data solutions aligned with business needs.</li><li>Perform advanced data analysis using SQL, Excel, and other tools to uncover trends and opportunities.</li><li>Optimize existing Power BI reports for performance and scalability.</li><li>Ensure accuracy, integrity, and security of data through quality checks and validation processes.</li><li>Collaborate with IT, data engineers, and business leaders to enhance reporting infrastructure and data pipelines.</li><li>Translate complex datasets into clear, visual insights that drive business decision-making.</li><li>Mentor junior analysts and provide guidance on best practices in BI reporting and data analysis.</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
<p>We are seeking an experienced <strong>Senior IT Business Analyst</strong> to join our team and serve as a key liaison between business stakeholders and technical teams. The Sr. IT BA will play a critical role in gathering requirements, analyzing business needs, and helping design solutions that align with strategic goals. This individual will be instrumental in driving technology initiatives from concept to implementation, ensuring solutions meet both business and technical requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with business stakeholders to elicit, document, and analyze requirements for IT initiatives.</li><li>Translate business needs into functional and technical requirements for development and engineering teams.</li><li>Collaborate with project managers, architects, and developers to define scope, timelines, and deliverables.</li><li>Conduct gap analysis, process mapping, and workflow design to identify opportunities for improvement.</li><li>Support solution design and testing, ensuring delivered systems meet business expectations.</li><li>Develop use cases, user stories, and acceptance criteria.</li><li>Provide leadership and mentorship to junior analysts.</li><li>Act as a bridge between business teams and IT to ensure successful communication and delivery.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>IT Business Analyst</strong> with strong <strong>data analysis expertise</strong> to join our growing team. In this role, you will act as a bridge between business stakeholders and technical teams, gathering requirements, analyzing data, and driving the delivery of IT and data-driven solutions. The ideal candidate has a mix of business acumen, technical knowledge, and excellent communication skills, with hands-on experience working with data.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document requirements for IT and data projects.</li><li>Translate business needs into functional and technical specifications.</li><li>Perform data analysis using SQL, Excel, and BI tools to support decision-making and solution design.</li><li>Collaborate with developers, data engineers, and QA teams to ensure accurate delivery of solutions.</li><li>Develop and maintain process flows, business requirements documents (BRDs), and user stories.</li><li>Support testing efforts by creating test plans, test cases, and validating solutions against requirements.</li><li>Identify opportunities for process improvements through data insights and automation.</li><li>Act as a liaison between IT and business units to ensure clear communication and alignment.</li></ul><p><br></p>
<p>We are seeking a <strong>Data Analyst</strong> to join a growing team onsite in Jacksonville. This role will focus on managing and improving AI tools, validating data accuracy, and generating insights from large and expanding datasets, including IoT sources.</p>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p>We are seeking an experienced <strong>IT Project Manager</strong> to lead and deliver technology initiatives that align with business goals. This role requires a strategic thinker who can balance technical expertise with strong leadership and communication skills. The ideal candidate will excel in managing complex projects, coordinating cross-functional teams, and ensuring on-time, on-budget delivery.</p><p><strong>Responsibilities</strong></p><ul><li>Plan, execute, and oversee <strong>IT projects</strong> from initiation through delivery.</li><li>Define project scope, goals, timelines, resources, and budgets.</li><li>Lead cross-functional teams of engineers, analysts, and stakeholders.</li><li>Develop and maintain detailed project plans, status reports, and documentation.</li><li>Identify project risks, dependencies, and roadblocks; implement mitigation strategies.</li><li>Communicate progress and updates to leadership and stakeholders.</li><li>Ensure compliance with organizational and industry standards throughout the project lifecycle.</li><li>Drive process improvements for project management methodologies and delivery practices.</li></ul><p><br></p>
<p>The BI Developer will create data-driven dashboards, models, and reports that provide actionable insights for leadership and department heads. This role involves gathering requirements, modeling data, and implementing Power BI solutions that streamline decision-making and performance monitoring.</p>
<p>We are seeking a <strong>Power BI Developer</strong> to join our team onsite. This role will focus on designing and developing interactive dashboards, building scalable data models, and leveraging Azure-based data services to deliver actionable insights across the organization.</p>
