We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support.<br><br>Responsibilities:<br>• Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.<br>• Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.<br>• Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.<br>• Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.<br>• Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.<br>• Manage and support network access control solutions such as Portnox or comparable platforms.<br>• Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.<br>• Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.<br>• Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.<br>• Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
We are looking for a Systems Engineer to support the reliability and performance of critical cloud-based business applications in Jacksonville, Florida. This role focuses on day-to-day platform operations, incident resolution, and service improvement across production environments. The ideal candidate is comfortable working across infrastructure, application support, and automation while partnering with cross-functional teams to maintain compliance and deliver a strong customer experience.<br><br>Responsibilities:<br>• Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users.<br>• Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable.<br>• Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when escalations occur.<br>• Document root causes, corrective actions, and follow-up recommendations after incidents to strengthen operational processes and reduce repeat issues.<br>• Partner with security and compliance stakeholders to gather audit support materials, address findings, and help maintain required control standards.<br>• Work with sales and customer support teams to troubleshoot client-facing technical problems through log review, environment analysis, and issue replication.<br>• Create and maintain automation scripts in Shell or Python to simplify recurring support tasks and improve operational efficiency.<br>• Support containerized and middleware-based environments by assisting with Kubernetes operations and resolving common issues involving web, database, cache, and messaging services.<br>• Participate in an on-call rotation and respond to production emergencies in a timely manner to help maintain service availability.
We are looking for a skilled Software Developer to join our team in Jacksonville, Florida. In this role, you will design, develop, and maintain robust software solutions while collaborating with cross-functional teams to deliver high-quality applications. This position offers an exciting opportunity to work with cutting-edge technologies and contribute to innovative projects.<br><br>Responsibilities:<br>• Develop and maintain software applications using .NET and C# programming languages.<br>• Collaborate with team members to design and implement efficient solutions for business requirements.<br>• Write clean, scalable, and maintainable code following best practices and coding standards.<br>• Troubleshoot and debug software issues to ensure optimal performance and reliability.<br>• Participate in code reviews to maintain high-quality standards and improve team collaboration.<br>• Work with ASP.NET to build dynamic and responsive web applications.<br>• Utilize JavaScript for front-end development and interactive features.<br>• Stay updated on the latest advancements in the .NET Framework and related technologies.<br>• Provide technical support and guidance to team members as needed.<br>• Test software solutions to ensure functionality, security, and user experience.
<p>We are seeking a talented <strong>Software Engineer</strong> to join a growing development team focused on building modern, scalable, cloud-based applications. This role is ideal for someone who enjoys working across the full software development lifecycle and has experience developing enterprise solutions using <strong>.NET, Azure, and Angular</strong>.</p><p>Responsibilities</p><ul><li>Design, develop, test, and maintain web-based applications using <strong>C#, .NET, and Angular</strong></li><li>Build and support scalable cloud solutions within the <strong>Microsoft Azure</strong> ecosystem</li><li>Collaborate with Product Managers, Developers, QA, and business stakeholders to deliver high-quality software</li><li>Develop and consume RESTful APIs and microservices</li><li>Participate in code reviews and contribute to development best practices</li><li>Troubleshoot, debug, and resolve application issues</li><li>Optimize application performance, security, and scalability</li><li>Contribute to architecture discussions and technology decisions</li></ul><p><br></p>
<p>We are looking for a TESS Specialist (Tax Engagement Support Specialist) to support office operations for a contract position based in Jacksonville, FL. This role is well suited for someone who is organized, dependable, and comfortable handling day-to-day administrative tasks in a structured environment. The ideal candidate will help keep workflows efficient, provide general office support, and contribute to smooth coordination across routine business activities.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily administrative activities to help maintain an organized and efficient office environment.</p><p>• Manage general documentation, filing, and record upkeep to support accurate and accessible information.</p><p>• Assist with scheduling, correspondence, and routine follow-up to keep office tasks on track.</p><p>• Provide operational support for standard office processes and ensure timely completion of assigned work.</p><p>• Respond to internal requests and help direct inquiries to the appropriate contacts or resources.</p><p>• Prepare basic materials, reports, or updates as needed to support office management functions.</p><p>• Help maintain office supplies and monitor routine administrative needs for the team.c</p>