<p>We are seeking a skilled <strong>Desktop Support Engineer</strong> to join our IT team and provide exceptional technical support within a Windows-based environment. The ideal candidate will have a strong understanding of Windows operating systems, hardware troubleshooting, and user support in a corporate setting. You will play a key role in ensuring smooth day-to-day technology operations for our employees, maintaining system reliability, and assisting with IT projects and upgrades.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on technical support for Windows desktops, laptops, and peripherals.</li><li>Install, configure, and troubleshoot Windows OS, Microsoft Office, and other enterprise applications.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support remote users and VPN access issues.</li><li>Maintain asset inventory and ensure devices are properly secured and up to date.</li><li>Collaborate with the IT infrastructure team to deploy updates, patches, and system improvements.</li><li>Document procedures, incidents, and resolutions accurately in the ticketing system.</li><li>Assist with onboarding/offboarding of employees, including hardware setup and access provisioning.</li></ul><p><br></p>
<p>We’re seeking an experienced <strong>Senior Desktop Support Engineer</strong> to join our growing IT team. In this role, you’ll provide advanced technical support, lead troubleshooting efforts, and help design and implement endpoint management solutions that keep our users productive and secure. You’ll serve as a subject matter expert for desktop infrastructure and a mentor to junior technicians.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/3 support for Windows and macOS environments, including hardware, software, and peripheral issues.</li><li>Administer and maintain imaging, patching, and deployment systems (e.g., SCCM, Intune, JAMF).</li><li>Manage user accounts, permissions, and group policies through Active Directory and Microsoft 365.</li><li>Support and troubleshoot network connectivity, VPN access, and printing issues.</li><li>Collaborate with infrastructure and security teams to ensure endpoint compliance and data protection.</li><li>Develop and maintain technical documentation, knowledge base articles, and SOPs.</li><li>Lead desktop refresh and hardware lifecycle management projects.</li><li>Train and mentor junior IT staff and assist with escalated incidents.</li></ul><p><br></p>
<p>Provide hands-on IT support across multiple client environments, resolving technical issues quickly while delivering a tailored customer experience. This role is ideal for someone who thrives in fast-paced MSP settings and enjoys troubleshooting complex desktop, network, and Microsoft 365 issues across diverse environments.</p>
<p>The Desktop Support Technician will deliver tier 1–2 support for hardware, software, and networking issues, ensuring seamless daily operations for end users. The role involves troubleshooting, imaging, and maintenance, along with excellent communication and customer service in person and remotely.</p>
<p>Looking for a Network Engineer to design, implement, and support enterprise network infrastructure with a strong emphasis on Cisco technologies. This role will involve project leadership, troubleshooting, and network optimization.</p>
<p>We are seeking a talented and innovative <strong>AI Engineer</strong> to design, develop, and deploy artificial intelligence solutions that drive real-world impact. This role is ideal for someone with a passion for machine learning, natural language processing, and generative AI, who thrives in fast-paced environments and enjoys turning research concepts into scalable production systems.</p><p><strong>Responsibilities</strong></p><ul><li>Design, develop, and deploy <strong>AI/ML models</strong> to solve complex business problems.</li><li>Work on projects involving <strong>LLMs, NLP, Computer Vision, and Predictive Analytics</strong>.</li><li>Develop APIs and pipelines to integrate AI solutions into enterprise applications.</li><li>Fine-tune and optimize models for performance, scalability, and cost-effectiveness.</li><li>Collaborate with data scientists, software engineers, and business stakeholders to deliver AI-driven solutions.</li><li>Stay up to date with the latest advancements in <strong>machine learning, generative AI, and deep learning techniques</strong>.</li><li>Monitor, evaluate, and continuously improve deployed AI systems.</li></ul><p><br></p>
<p>We are looking for an experienced Devops Engineer to design, implement, and optimize cloud-based solutions in a dynamic production environment. This role will play a pivotal part in enhancing infrastructure efficiency, automating processes, and supporting the deployment of containerized applications. Join our team to contribute your expertise in cloud technologies and drive innovative solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design and maintain robust cloud infrastructure to support production environments.</p><p>• Develop and implement best practices for deploying cloud-based solutions.</p><p>• Provide expert consultation on cloud technologies to teams across the organization.</p><p>• Automate software integration and deployment processes on cloud platforms.</p><p>• Collaborate with operations teams to streamline and automate routine tasks.</p><p>• Assist in containerizing existing applications and ensuring seamless deployment.</p><p>• Troubleshoot and resolve client issues related to hosted infrastructure.</p><p>• Configure and manage network equipment such as firewalls and load balancers.</p><p>• Support the implementation of multi-site architectures to ensure resilience.</p>
<p>We're hiring a <strong>Network Engineer</strong> in <strong>Jacksonville, Florida</strong>, for a <strong>Contract-to-Permanent</strong> role. You'll be vital in designing, implementing, and maintaining advanced data and telecommunication networks, ensuring optimal performance and reliability.</p><p>Responsibilities:</p><ul><li><strong>Design, implement, and maintain</strong> data and telecommunication networks.</li><li><strong>Configure, install, and test</strong> network devices including routers, switches, cabling, and VoIP systems.</li><li><strong>Monitor and evaluate</strong> network performance, resolving issues for efficiency.</li><li><strong>Conduct facility surveys</strong> to recommend optimal network component layout.</li><li><strong>Oversee communication circuit installation</strong> and functionality.</li><li><strong>Administer and troubleshoot Cisco</strong> network devices and software, providing performance analysis.</li><li><strong>Perform operations and maintenance</strong> for Cisco Nexus data center routing and switching.</li><li><strong>Support cloud-based VoIP</strong> and troubleshoot SD-WAN issues.</li><li><strong>Manage and configure wireless networks</strong> using Cisco technologies.</li><li><strong>Ensure adherence</strong> to organizational conduct and compliance standards.</li></ul><p><br></p>
<p>We’re seeking a <strong>Data Analyst</strong> to support a key data reconciliation and reporting project in Jacksonville, FL. This is a great opportunity for someone who enjoys diving into data, uncovering insights, and ensuring accuracy across large datasets.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze, clean, and reconcile datasets to ensure consistency and accuracy.</li><li>Use <strong>advanced Excel functions</strong> (VLOOKUPs, XLOOKUPs, Pivot Tables) to organize and manipulate data.</li><li>Write and optimize <strong>SQL queries</strong> for data extraction and transformation.</li><li>Identify trends, anomalies, and actionable insights from raw data.</li><li>Collaborate with internal stakeholders to validate findings and resolve data discrepancies.</li><li>Prepare and present reports that clearly communicate analytical results.</li></ul><p><br></p>
We are looking for an experienced Sr. Software Engineer to join our team in Jacksonville, Florida. This is a long-term contract position offering the opportunity to develop and deploy innovative applications while working with cutting-edge technologies. The ideal candidate will have strong problem-solving skills and a deep understanding of software development processes.<br><br>Responsibilities:<br>• Design, develop, and implement applications that meet business requirements and technical specifications.<br>• Utilize Domino Designer tools to create, modify, and maintain applications.<br>• Manage and optimize Domino databases, ensuring efficient access and organization of data.<br>• Write and troubleshoot scripts using LotusScript and JavaScript to enhance application functionality.<br>• Build web-based interfaces using JavaScript and other web development tools.<br>• Analyze and resolve technical issues related to Domino applications and infrastructure.<br>• Collaborate with team members and stakeholders to ensure successful project delivery.<br>• Apply domain knowledge to understand and support business workflows and processes.<br>• Develop APIs to facilitate seamless integration between systems.<br>• Stay updated on industry trends and technologies to continuously improve application development practices.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
<p>The Network Engineer will design, implement, and support network infrastructure that ensures secure and reliable connectivity across enterprise environments. The ideal candidate excels at troubleshooting, optimizing network performance, and integrating next-generation technologies into hybrid environments.</p>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
<p>The Network Engineer will design, implement, and support network infrastructure that ensures secure and reliable connectivity across enterprise environments. The ideal candidate excels at troubleshooting, optimizing network performance, and integrating next-generation technologies into hybrid environments.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>Support and maintain IT infrastructure for multiple clients, ensuring uptime, security, and performance. Ideal for someone with MSP experience and hands-on knowledge of SonicWall and Ubiquiti devices.</p><p><br></p>
<p>The Data Engineer will architect, develop, and maintain high-quality data pipelines and infrastructure to support analytics, reporting, and data science teams. This position requires hands-on expertise in ETL development, cloud platforms, and data warehousing to ensure the availability and accuracy of critical business data.</p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
<p>We are looking for an experienced Senior Systems/Storage Engineer to join our team in Jacksonville, Florida. This long-term contract position offers an exciting opportunity to work with advanced virtualization, storage, and server technologies. The ideal candidate will bring expertise in managing complex server environments and ensuring compliance with security and operational standards.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage virtualization platforms, and perform migrations to updated environments.</p><p>• Oversee backup solutions, addressing reporting issues and ensuring data integrity.</p><p>• Maintain and upgrade hardware systems, including hosts and server platforms.</p><p>• Build and manage virtual machines, allocate storage resources, and organize operational folders.</p><p>• Support co-location environments with replication to ensure system reliability and disaster recovery.</p><p>• Implement and enforce compliance measures, including server baselining, port management, security rights, and auditing within a high-security environment.</p><p>• Manage global file solutions to optimize file storage and accessibility.</p><p>• Collaborate with cross-functional teams to enhance system performance and resolve technical issues</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
<p>The Data Engineer will architect, develop, and maintain high-quality data pipelines and infrastructure to support analytics, reporting, and data science teams. This position requires hands-on expertise in ETL development, cloud platforms, and data warehousing to ensure the availability and accuracy of critical business data.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>We are seeking a <strong>Senior Systems Engineer</strong> with strong expertise in <strong>automation</strong> and <strong>Microsoft Azure</strong> to design, implement, and manage enterprise-scale infrastructure solutions. In this role, you’ll be responsible for optimizing system performance, streamlining processes with automation, and ensuring the reliability and scalability of cloud and on-prem environments. This position is ideal for someone who enjoys problem-solving, thrives on innovation, and wants to drive technical excellence across IT operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Architect, implement, and maintain systems and infrastructure in <strong>Azure and hybrid environments</strong>.</li><li>Develop and deploy <strong>automation scripts</strong> and workflows to improve efficiency and reduce manual tasks.</li><li>Manage system performance, security, and reliability across servers, networks, and cloud platforms.</li><li>Support enterprise-wide projects, including migrations, upgrades, and cloud transformations.</li><li>Collaborate with cross-functional teams to design scalable and secure infrastructure solutions.</li><li>Troubleshoot and resolve complex issues in on-premises and cloud environments.</li><li>Create and maintain documentation for system configurations, processes, and automation scripts.</li><li>Mentor junior engineers and contribute to best practices for system engineering and cloud automation.</li></ul><p><br></p>
<p>We’re seeking a <strong>Senior Network Engineer</strong> who’s passionate about designing, securing, and optimizing enterprise network infrastructure. This is a hands-on engineering role within a fast-paced environment—ideal for someone who loves solving complex networking challenges and driving reliable, scalable solutions.</p><p>If you thrive on keeping systems connected, secure, and performing at peak efficiency, we want to hear from you.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, implement, and manage enterprise network infrastructure including LAN/WAN, SD-WAN, VPN, and wireless solutions.</li><li>Configure and support routers, switches, and firewalls from vendors such as <strong>Cisco, Fortinet, Palo Alto, and Ubiquiti</strong>.</li><li>Monitor network performance, troubleshoot connectivity issues, and optimize system reliability and uptime.</li><li>Lead network modernization projects, migrations, and infrastructure upgrades with minimal downtime.</li><li>Manage network security—implementing policies, segmentation, and access controls to maintain compliance and protect data.</li><li>Collaborate with cross-functional teams (Systems, Cloud, and Security Engineers) to align network architecture with organizational goals.</li><li>Document configurations, topologies, and procedures to ensure operational transparency and scalability.</li><li>Mentor junior network engineers and provide technical leadership on major initiatives.</li></ul><p><br></p>
