We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions.<br><br>Responsibilities:<br>• Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved.<br>• Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities.<br>• Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed.<br>• Partner with program leadership to establish project timelines, cost targets, and measurable execution plans.<br>• Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department.<br>• Support enhancements to product data workflows, configuration control practices, and formal change review activities.<br>• Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals.<br>• Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required.<br>• Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety.<br>• Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
We are looking for an experienced Portfolio Manager to lead the day-to-day performance of commercial properties in Jacksonville, Florida. This role focuses on creating a strong tenant experience, protecting property standards, and driving sound financial and operational results across the portfolio. The position also works closely with site teams, contractors, and internal partners to keep projects, maintenance, and lease-related activities moving efficiently.<br><br>Responsibilities:<br>• Direct daily operations for assigned commercial properties, ensuring each asset is maintained to a high standard with strong attention to detail and runs efficiently.<br>• Coordinate tenant onboarding activities, respond to occupier needs, and foster productive relationships that support long-term satisfaction and retention.<br>• Lead capital improvements and other property initiatives by managing scope, contracts, budgets, schedules, and communication with vendors, tenants, and internal stakeholders.<br>• Administer lease-related matters, prepare required documentation, and support space changes such as renewals, expansions, and reductions.<br>• Perform routine site reviews of buildings, equipment, and grounds to identify issues, uphold appearance standards, and verify operational readiness.<br>• Establish and maintain emergency response protocols and preventive maintenance plans to reduce risk and support reliable building performance.<br>• Oversee service requests and work orders to ensure issues are resolved promptly and in line with tenant expectations.<br>• Manage third-party service providers, confirm compliance with insurance and contract requirements, and monitor the quality and timeliness of completed work.<br>• Develop operating budgets, track financial results, review receivables and expenses, and explain budget-to-actual variances throughout the year.<br>• Supervise property staff through hiring, coaching, performance evaluations, and goal setting while contributing to broader departmental projects as needed.
<p>Our client, a public company, is seeking a hands-on <strong>Senior Accountant or Accounting Manager</strong> to support key corporate accounting and financial reporting functions. This role will be actively involved in the close process, financial statement preparation, general ledger activity, reconciliations, and assistance with <strong>SEC filings</strong>. The position will also provide oversight to members of the accounting team. The ideal candidate will have strong public company accounting experience, be comfortable working in a deadline-driven environment, and be willing to work <strong>heavy hours during close</strong>. This is a fully <strong>in-office</strong> role. <strong>CPA in process or active license is required.</strong> <strong>Great Plains or Dynamics experience is preferred.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and participate in the <strong>month-end, quarter-end, and year-end close</strong> processes.</li><li>Prepare and review <strong>financial statements</strong> and supporting schedules.</li><li>Post and review <strong>general ledger entries</strong> and maintain accurate account activity.</li><li>Perform and review <strong>account reconciliations</strong> to ensure accuracy and completeness.</li><li>Assist with the preparation and support of <strong>SEC filings</strong>, including quarterly and annual reporting requirements.</li><li>Provide oversight, guidance, and support to members of the accounting team.</li><li>Ensure compliance with <strong>GAAP</strong>, internal controls, and company accounting policies.</li><li>Work closely with internal departments and external auditors to support reporting and audit needs.</li><li>Help improve accounting processes, reporting efficiency, and documentation.</li><li>Utilize <strong>Great Plains or Dynamics</strong> to support accounting operations and reporting.</li></ul><p>Please send your resume to Molly Waldman. You can message me on LinkedIn (Molly Helfer Waldman) to send me your resume directly. My email is also located on LinkedIn</p>
<p>We are seeking an analytical and detail-oriented IT professional to champion our technology change control and governance frameworks. Operating within a dynamic service management ecosystem, this role ensures all infrastructure and software updates are meticulously evaluated, authorized, and deployed with zero impact on daily business operations. The ideal candidate will leverage ServiceNow to streamline workflows, facilitate stakeholder communication, and drive continuous improvement across our IT Service Management (ITSM) landscape.</p><p>Core Responsibilities</p><ul><li><strong>Workflow Administration:</strong> Manage the end-to-end lifecycle of technology modification requests within ServiceNow, verifying data integrity, completeness, and adherence to proper authorization paths.</li><li><strong>Meeting Facilitation:</strong> Convene and lead regular review board meetings, fostering collaborative discussions between engineering teams and business leaders to evaluate deployment readiness.</li><li><strong>Risk Mitigation:</strong> Actively monitor high-volume deployment schedules to identify potential conflicts, minimize operational risks, and prevent service degradation.</li><li><strong>Data & Analytics:</strong> Utilize Excel and ServiceNow reporting tools to build dashboards, generate trend forecasts, and deliver actionable insights on process performance.</li><li><strong>Platform Optimization:</strong> Gather, document, and validate business requirements for upcoming ServiceNow upgrades, patches, system enhancements, and new feature releases.</li><li><strong>Cross-Functional Alignment:</strong> Collaborate with adjacent ITSM disciplines—including Incident, Problem, Configuration (CMDB), Asset, and Knowledge Management—to ensure cohesive operational workflows.</li><li><strong>Training & Support:</strong> Serve as the subject matter expert for the team, delivering guidance, documentation, and hands-on training to users regarding governance policies and system functionality.</li><li><strong>Audit Readiness:</strong> Maintain rigorous documentation, ensure high data quality within system records, and enforce compliance standards to satisfy internal and external audit requirements.</li></ul><p><br></p>
<p>We’re hiring a Senior Systems Administrator to support and optimize a complex enterprise infrastructure across on-prem and cloud environments. This role will focus on reliability, performance, and modernization initiatives.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and maintain <strong>Windows Server environments</strong> (AD, DNS, DHCP, GPO)</li><li>Manage <strong>virtualized environments (VMware vSphere / Hyper-V)</strong></li><li>Oversee <strong>M365 and Azure AD / Entra ID administration</strong></li><li>Monitor system performance and implement <strong>proactive improvements</strong></li><li>Lead <strong>patching, upgrades, and system hardening efforts</strong></li><li>Support <strong>backup, disaster recovery, and business continuity planning</strong></li><li>Collaborate on <strong>cloud migration and hybrid infrastructure initiatives</strong></li></ul><p><br></p>
<p>We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise.</p><p><br></p><p>Responsibilities:</p><p>• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.</p><p>• Manage and configure Microsoft Intune for device provisioning and policy enforcement.</p><p>• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.</p><p>• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.</p><p>• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.</p><p>• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.</p><p>• Ensure proper management of file systems, permissions, and client security measures.</p><p>• Oversee mobile device management processes, including provisioning and policy management.</p><p>• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.</p><p>• Perform software asset license management and metering to ensure compliance and cost control.</p>
We are looking for a finance leader who can pair strong accounting knowledge with a practical, business-minded approach to leadership in Jacksonville, Florida. This role will guide core financial operations, mentor an accounting team, and provide clear analysis that helps leadership make informed decisions. The ideal candidate brings experience across reporting, forecasting, compliance, and process improvement in a multi-entity environment.<br><br>Responsibilities:<br>• Direct finance and accounting activities across multiple business entities and operating locations while coaching and developing team members.<br>• Oversee the preparation of monthly, quarterly, and annual financial statements, ensuring accuracy, timeliness, and consistency.<br>• Maintain compliance with applicable financial standards and keep the organization prepared for internal and external audit activity.<br>• Manage cash position planning, liquidity oversight, and short-range financial projections to support operational needs.<br>• Partner with internal teams to improve billing, receivables, collections, and payables workflows for stronger financial performance.<br>• Establish and refine finance procedures, strengthen internal controls, and drive greater efficiency across locations.<br>• Evaluate margins, budget-to-actual results, and performance trends to provide actionable insight for business leaders.<br>• Lead annual budgeting and ongoing forecasting efforts in collaboration with operations leadership and department heads.<br>• Coordinate with outside tax professionals, auditors, and advisors on tax matters, reporting needs, and financial guidance.<br>• Support financial systems implementation efforts and integration planning while safeguarding the accuracy and security of financial data.
<p>We are looking for an experienced Lead Software Engineer to join our team in Jacksonville, Florida. This Contract to permanent position offers the opportunity to lead and inspire multiple cross-functional software teams in developing, testing, deploying, and maintaining innovative products and services. If you are passionate about software development, thrive in leadership roles, and excel in collaborative environments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Lead multiple software engineering teams in an agile environment, ensuring successful product development and maintenance.</p><p>• Serve as Scrum Master for one or more teams, facilitating agile processes and removing obstacles.</p><p>• Collaborate with product management and project management to plan release and sprint cycles, ensuring timely and high-quality deliverables.</p><p>• Drive iterative improvements in software deployment processes to enhance release frequency and quality.</p><p>• Partner with product management and engineering leadership to prioritize tasks and develop technical solutions.</p><p>• Provide guidance and coaching to team members, setting goals, measuring performance, and conducting regular check-ins and formal reviews.</p><p>• Promote continuous improvement in development and testing processes through architectural reviews, security audits, code evaluations, and pipeline optimization.</p><p>• Manage multiple projects simultaneously, maintaining clear communication and alignment across teams.</p>
We are looking for a Systems Analyst to join a contract opportunity with permanent potential in Jacksonville, Florida. This role supports business-critical systems with an emphasis on data analysis, automation, and warehouse operations, while partnering with both technical and operational teams to improve performance and reporting. The ideal candidate brings strong experience in SQL, Python scripting, and warehouse management platforms, along with the ability to turn business needs into practical system solutions.<br><br>Responsibilities:<br>• Evaluate operational workflows and gather business needs to define effective system-based solutions.<br>• Create and maintain SQL queries, stored procedures, and reporting outputs that support daily operations and decision-making.<br>• Develop Python-based tools and scripts to automate recurring processes, transform data, and support integrations.<br>• Administer and improve warehouse management system functionality to strengthen inventory control, order fulfillment, and logistics performance.<br>• Collaborate with IT, supply chain, and business stakeholders to uncover process gaps and recommend system enhancements.<br>• Investigate application and data issues, perform root cause analysis, and implement sustainable fixes.<br>• Produce clear documentation for system behavior, technical configurations, workflows, and support procedures.<br>• Assist with testing, validation, and rollout activities for system updates, enhancements, and integrated solutions.
<p>We are seeking a <strong>Senior Security Engineer</strong> to design, implement, and manage enterprise security solutions that protect critical systems, applications, and data. This role is focused on strengthening security posture, ensuring compliance, and proactively defending against evolving cyber threats in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, deploy, and support secure systems aligned with business objectives and regulatory requirements</li><li>Develop and maintain security policies, standards, and best practices to improve overall security posture</li><li>Architect and support security infrastructure including:</li><li>SIEM (Security Information and Event Management)</li><li>DLP (Data Loss Prevention)</li><li>IPS (Intrusion Prevention Systems)</li><li>Monitor and manage security systems, including provisioning, alerting, and incident response</li><li>Perform system validation, troubleshooting, and root cause analysis for security incidents</li><li>Conduct vulnerability assessments and partner with teams to implement remediation plans</li><li>Support system patching, maintenance, and security hardening initiatives</li><li>Collaborate with engineering, infrastructure, and business teams to integrate security into all projects</li><li>Research emerging threats and evaluate new tools or technologies for risk mitigation</li><li>Participate in on-call rotation for production incident support</li></ul><p><br></p>
<p>We are looking for a Security Engineer to join a team in Jacksonville, Florida in a contract role with the potential to become permanent. This position will lead the development and execution of security solutions that safeguard infrastructure, applications, and sensitive information against evolving cyber threats. The ideal candidate brings strong hands-on experience across security engineering, threat prevention, and compliance-focused operations while partnering closely with technical and business stakeholders.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, implement, and support technical solutions aligned with business objectives and organizational standards</li><li>Develop and maintain policies, standards, and procedures to ensure consistent and effective operations</li><li>Build and support systems and platforms used for monitoring, prevention, and response across applications, infrastructure, and data environments</li><li>Manage day-to-day operations, including system access, monitoring, and issue resolution</li><li>Participate in on-call support as needed to address critical incidents or production issues</li><li>Research emerging technologies and trends, and assist in evaluating and implementing new solutions</li><li>Identify areas for improvement and contribute to ongoing enhancements, including system optimization and issue remediation</li><li>Collaborate with internal teams and stakeholders to support project delivery and ensure alignment with requirements</li><li>Perform routine maintenance, updates, and administration to ensure systems remain stable, secure, and up to date</li></ul><p><br></p>
<p>We are hiring an <strong>Infrastructure Engineer</strong> to support and maintain enterprise IT systems, ensuring stability, performance, and scalability across both on-prem and cloud environments.</p><p>Key Responsibilities:</p><ul><li>Manage and maintain server infrastructure (Windows Server, virtualization platforms)</li><li>Support Active Directory and Entra ID environments, including user and access management</li><li>Monitor system performance, availability, and capacity</li><li>Troubleshoot hardware, software, and network issues across the organization</li><li>Assist with infrastructure upgrades, migrations, and system implementations</li><li>Maintain backup and disaster recovery processes</li><li>Collaborate with security teams to ensure compliance and system protection</li></ul><p><br></p>
We are looking for an experienced Network Engineer to support and enhance a complex technology environment for a credit union in Jacksonville, Florida. This role focuses on building reliable, secure, and scalable network solutions across enterprise infrastructure, cloud platforms, and multi-site operations. The ideal candidate brings deep technical expertise, sound operational judgment, and a proactive approach to maintaining high availability and performance.<br><br>Responsibilities:<br>• Design, implement, and maintain enterprise network architecture spanning local and wide area connectivity, internet services, and voice infrastructure.<br>• Administer and optimize network hardware such as routers, switches, firewalls, and related security technologies to ensure stable and secure operations.<br>• Support cloud-connected infrastructure by managing networking components within Azure and coordinating integration with on-premises environments and data centers.<br>• Monitor network health, investigate performance issues, and resolve connectivity problems using structured troubleshooting and root-cause analysis.<br>• Oversee remote access capabilities, including VPN services, while helping protect systems through effective security controls and intrusion detection measures.<br>• Contribute to backup, resilience, and disaster recovery planning to strengthen business continuity across critical technology services.<br>• Maintain and improve core network services such as DNS, DHCP, IP routing, and related infrastructure dependencies.<br>• Partner with internal stakeholders and technical teams to deliver scalable solutions for multi-tenant and multi-site enterprise environments.<br>• Provide operational support for voice and telephony systems, including call routing and other communications platform components where needed.
We are looking for an experienced Sr. Accountant to join an organization in a part-time, hybrid contract role with the potential to become permanent. This position serves as a senior-level accounting resource for a small federal contractor, combining hands-on financial management with compliance, reporting, and contract support. The ideal candidate brings strong technical accounting expertise, sound judgment, and the ability to work independently while partnering with leadership on day-to-day business operations.<br><br>Responsibilities:<br>• Oversee monthly and annual closing activities by recording journal entries, reconciling balance sheet accounts, and preparing accurate financial statements.<br>• Administer general ledger activity and perform detailed account and bank reconciliations to maintain reliable financial records.<br>• Support cost accounting efforts by assigning expenses appropriately and tracking indirect cost pools within a government contracting environment.<br>• Produce recurring financial reports and management reporting packages for leadership to support planning and operational decisions.<br>• Strengthen compliance and internal control processes while preparing schedules, analysis, and documentation for external audits and regulatory reviews.<br>• Coordinate billing, invoicing, cash monitoring, and contract funding oversight to help maintain healthy financial operations.<br>• Maintain contract budgets and enter new awards, updates, and modifications into internal records and tracking tools.<br>• Assist with annual tax support, 401(k) administration, payroll backup coverage, timekeeping oversight, and labor-related compliance requirements.<br>• Contribute to contract administration by helping with drafting, negotiations, renewals, closeout activities, and audit support when needed.
<p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
<p>We’re seeking an AI-focused IT Business Analyst to bridge the gap between business stakeholders and technical teams. This role will support AI/ML initiatives, gathering requirements, defining use cases, and helping translate business problems into scalable data and AI solutions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with stakeholders to identify <strong>AI-driven opportunities</strong> across business functions</li><li>Gather, document, and refine <strong>functional and technical requirements</strong> for AI/ML solutions</li><li>Translate business needs into <strong>data models, workflows, and system requirements</strong></li><li>Collaborate with data scientists and engineers on <strong>model development and deployment</strong></li><li>Support <strong>process mapping, gap analysis, and future-state design</strong></li><li>Define <strong>KPIs and success metrics</strong> for AI initiatives</li><li>Assist with <strong>user adoption, training, and documentation</strong></li></ul><p><br></p>
<p>We are looking for a Report Developer to support an organization in Jacksonville, Florida on a Contract basis. This position focuses on improving a large portfolio of existing reports, resolving reporting issues, and creating new data solutions that help teams make informed operational decisions. The role is ideal for someone who can work confidently across reporting tools and turn business needs into clear, reliable outputs.</p><p><br></p><p>Responsibilities:</p><p>• Enhance, troubleshoot, and optimize a broad catalog of existing reports to improve accuracy, usability, and performance.</p><p>• Design and deliver new operational reports that address business needs across multiple teams and stakeholders.</p><p>• Build, publish, and maintain interactive Power BI dashboards that provide meaningful insight for leadership and day-to-day operations.</p><p>• Write and refine SQL-based queries and report logic to ensure dependable data retrieval and presentation.</p><p>• Partner with business users to gather requirements, clarify reporting requests, and translate needs into practical reporting solutions.</p><p>• Manage and prioritize a high-volume queue of report updates and new development requests while maintaining quality and timeliness.</p><p>• Create reporting solutions using data from Microsoft Dynamics GP and related back-office systems when needed.</p><p>• Support reporting improvements and related data activities that help reduce backlog and allow internal development resources to focus on core data management priorities.</p>
<p>We are seeking an <strong>AI/ML Engineer</strong> to build, deploy, and scale machine learning models that drive real-world business solutions. This role focuses on taking models from development to production.</p><p>Key Responsibilities:</p><ul><li>Design, build, and deploy machine learning models in production environments</li><li>Develop and manage data pipelines to support model training and inference</li><li>Collaborate with data scientists, engineers, and business stakeholders</li><li>Optimize model performance, scalability, and reliability</li><li>Monitor deployed models and continuously improve performance</li><li>Implement best practices for versioning, testing, and model lifecycle management</li><li>Work with large and complex datasets to extract meaningful insights</li></ul><p><br></p>
<p>We’re hiring a Compliance Analyst II to manage the <strong>IT Change Management process</strong> in ServiceNow. This person will ensure IT changes are tracked, approved, and executed smoothly with minimal risk.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own the <strong>change management process</strong> in ServiceNow</li><li>Lead <strong>CAB meetings</strong> with IT and business teams</li><li>Build reports and dashboards (ServiceNow, Excel, Power BI)</li><li>Track metrics like change success rate and risk</li><li>Ensure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)</li><li>Support process improvements and system updates</li><li>Train users on change management best practices</li></ul><p><br></p>
We are looking for a Data Analyst to join a team in Florida on a contract basis with the potential for a permanent position. In this role, you will turn business needs into reliable reporting, data solutions, and actionable insights that support day-to-day operations and long-term decision-making. The position offers the opportunity to work across analytics, database management, integrations, and process improvement while partnering closely with both technical teams and business stakeholders.<br><br>Responsibilities:<br>• Create, refine, and optimize database queries across multiple query languages to support reporting, analysis, and operational needs.<br>• Partner with internal stakeholders to gather reporting goals, translate requirements into effective dashboards and visualizations, and enhance BI solutions over time.<br>• Build and maintain data interfaces that connect enterprise systems, databases, and external sources to ensure dependable data flow.<br>• Administer and monitor on-premise and cloud-based databases, helping maintain performance, availability, data quality, and security standards.<br>• Design and deliver custom analytics tools, automated workflows, and data-driven solutions that improve efficiency and align with business priorities.<br>• Provide advanced troubleshooting and support for BI, reporting, and analytics platforms, including handling escalated issues and assisting frontline support when needed.<br>• Prepare and update technical documentation for reports, integrations, databases, automated processes, and other data solutions.<br>• Contribute to ETL and pipeline activities that support consistent data transformation, movement, and accessibility across platforms.
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.</p><p>• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.</p><p>• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.</p><p>• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.</p><p>• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.</p><p>• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.</p>
We are looking for an experienced Network Architect to lead the design and implementation of advanced network solutions in Brunswick, Georgia. This position involves shaping high-performing, scalable, and resilient infrastructures while ensuring optimal connectivity and service delivery. As a Contract to permanent opportunity, this role offers the chance to make a significant impact while contributing to the growth of a carrier-grade network.<br><br>Responsibilities:<br>• Design and implement network architectures, including routing, switching, and redundancy, to support scalable Layer 3 services and robust backbone connectivity.<br>• Develop strategies for Layer 2 transport delivery to residential communities, establishing standards for aggregation, handoff, and service demarcation.<br>• Oversee routing and resiliency planning, including peering strategies, traffic engineering, and readiness for future technologies.<br>• Manage IPv4/IPv6 transition planning, defining capacity models and ensuring performance benchmarks are met.<br>• Create and maintain detailed engineering documentation, including diagrams, operational procedures, and methods of procedure (MOPs).<br>• Mentor Network Engineers and collaborate with vendors to ensure effective deployment of Juniper, Nokia, and Calix platforms.<br>• Provide leadership during major incidents and planned maintenance activities, including on-call support.<br>• Establish and enforce disciplined change management practices for network operations.
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.</p><p>• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.</p><p>• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.</p><p>• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.</p><p>• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.</p><p>• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.</p><p>• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.</p>
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.</p><p>• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.</p><p>• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.</p><p>• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.</p><p>• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.</p><p>• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.</p><p>• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.</p><p>• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.</p><p>• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.</p>