<p>We are seeking a <strong>Network Engineer</strong> to design, support, and optimize enterprise network infrastructure. This role is hands-on and ideal for someone who enjoys troubleshooting complex network issues, improving performance, and ensuring secure, reliable connectivity across on-prem and cloud environments.</p><p>You’ll work closely with systems, security, and application teams to support business-critical operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, implement, and support <strong>LAN, WAN, and WLAN</strong> environments</li><li>Configure and troubleshoot <strong>routers, switches, firewalls, and VPNs</strong></li><li>Support <strong>routing and switching protocols</strong> (OSPF, BGP, EIGRP, VLANs, STP)</li><li>Manage <strong>firewall policies, NAT, and network security controls</strong></li><li>Monitor network performance and resolve connectivity issues</li><li>Support network upgrades, expansions, and hardware refresh projects</li><li>Work with vendors and service providers to resolve circuit and hardware issues</li><li>Maintain network documentation, diagrams, and standard operating procedures</li><li>Participate in on-call or after-hours support as needed</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
